Absolutely diabolical service. It was so called delivered at 12.25 pm today. Then i got a messaged that my parcel consignment got lost in transit. Even my postcode came up invalid. I got a partial ref... See more
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See what reviewers are saying
Ordered yesterday afternoon and my order of x9 wax burners arrived around an hour ago. Can't quite believe how quick this was. I paid std postage so didn't expect to get my order for at least 3 days i... See more
I ordered on the 2nd October 22, waited for deliver as the dispatch stated it was on route. Got emails saying it was delayed. Ordered from elsewhere as needed the cleaning products to clean house befo... See more
Excellent customer service! In quite a large order, a single item (costing one pound) had been confused with a similar item and the wrong one sent. My email enquiry was dealt with very promptly and co... See more
Company details
Written by the company
Established in 2014 as a compliment to a well-known family wholesaler supplying toiletries and cleaning products, Online Pound Store quickly grew into it’s own entity with an ever-expanding range covering all seasons, occasions and needs. Based in the Manchester area, Online Pound Store thrives to make it easier and cheaper to get all of your household essentials to your front door. Forming close partnerships and networks with big names such as Airpure, Fabulosa, Ashleigh & Burwood and Henkel, has allowed to Online Pound Store to keep prices affordable. With over 4000 branded products, tracked and delivered direct to your front door. The Site That Saves You Money!
Contact info
United Kingdom
- info@onlinepoundstore.co.uk
- www.onlinepoundstore.co.uk
3.9
Great
983 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 48 hours
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Very fast very efficient service a…
Very fast very efficient service a small problem dealt with straight away in a very helpful friendly manner x will definitely purchased from company again Ben you were a pleasure to deal with thank you
19 April 2024
Unprompted review
1st class service
From ordering to delivery everthing was perfect fantastic value
Would order again
Thank you to your team.
8 April 2024
Unprompted review
AVOID.......
AVOID........ POOR CUSTOMER SERVICE.
Order arrived damaged, not couriers fault.
After messaging several times, they need photos before they can help.
Didn't think of taking photos before putting things in the bin.
If they can't believe their customers, they won't be getting my custom again.
First and last order.
4 April 2024
Unprompted review
Reply from Online Pound Store
Hi,
We do apologise for the inconvenience that was caused with your order.
Unfortunately, as per our Return & Refunds guidelines, photographic evidence is required in order to fulfil any requests regarding damaged items.
Once again, we do apologise for the inconvenience caused and we thank you for your feedback.
If you do have any further questions or inquiries, please do not hesitate to contact us at info@onlinepoundstore.co.uk.
Kind Regards
OPS Team
Exceptional service
First order with this Seller. Absolutely delighted with whole process. Great items, well packed. Delivered well. Great value. Excellent communication right fro time of order to delivery at door.
25 March 2024
Delivery instructions not followed
Although I gave instructions for item to be left in porch, it was left outside where I literally caught someone trying to steal it. I did notice you had printed in very large text all done the side of the box 'please leave inside the porch' - this was completely ignored by the delivery person. Won't be shopping online from here again.
23 February 2024
Reply from Online Pound Store
Hi,
We are terribly sorry to hear that this has happened.
This information has been passed along to your local delivery team.
I can also see that a customer service team member has now emailed you in regard to this.
Kind Regards
OPS Team
My items were shipped super fast but…
My items were shipped super fast but unfortunately my plate that I ordered came chipped. It was super cheap so I’ve just decided to just leave but it’s a shame it’s chipped as I can’t really give it as a gift now😩.
28 February 2024
Unprompted review
Reply from Online Pound Store
Hi,
I can see that a customer service team member has now emailed you in regard to this.
Kind Regards
OPS Team
5* service
5* service. Order delivered within days, will definitely be ordering again and would recommend to others
21 February 2024
Unprompted review
Fast delivery,great price
Fast delivery,great price, packaged well 5* will order again
25 January 2024
Great price and fast delivery… perfect…
25 January 2024
Very good ❤❤❤❤⭐⭐⭐⭐🌟⭐⭐⭐⭐
25 January 2024
Good experience
25 January 2024
Excellent.
25 January 2024
Because the product met my…
Because the product met my expectations. It is very difficult to buy this specific brand and smell of disinfectant at supermarkets.
2 January 2024
Excellent
Excellent on line service and I wide range of products at a excellent price also excellent service thank you
2 January 2024
Good enough to rely on
I was initially sceptical but decided to give it an go after doing a bit of research about them. The Items were as described and arrived early. I definitely recommend the online pound store
2 January 2024
great as usual
24 November 2023
Items were well packed and the post was…
Items were well packed and the post was fast
24 November 2023
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