We had our 2nd house inspection with Russell. We got a text saying he’ll be here in 5 minutes and sure enough he was here in 5 minutes. He was very kind and respectful of our personal space. He asked... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had good experience with On Q property management! We have been in our property for about 10 months and had no issue with the place and any minor fixes was meet really quickly. Russell who stope... See more
Company replied
I had the pleasure of having Russell come and do my home inspection and could not be more pleased! He was kind, respectful, and thorough throughout the whole process. I really appreciated him and all... See more
Company replied
I had a rental home inspection done by Russell Aston from On Q Property Management, and I was really pleased with the experience. He showed up right on time and was very respectful throughout the enti... See more
Company replied
Company details
Written by the company
Founded in 2010, On Q Property Management established itself as one of the nation's fastest-growing Property Management and Real Estate firms. On Q's client-first approach, coupled with its technologically focused workflow, help build and maintain excellent relationships with its customers.
Contact info
1011 N. Val Vista Drive, Suite 101, 85234, Gilbert, United States
- 4805189910
- support@onqpm.com
- www.onqpm.com
4.5
Excellent
321 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Russell was great and professional.
Russell was great and professional.
29 March 2024
Unprompted review
Reply from On Q Property Management
Your feedback means so much to our team. Thank you for taking the time to leave such a positive review. We truly appreciate your support and kindness.
- The On Q Property Management Team
Home inspection
Russell was awesome at completing his inspection. Super sweet and great at communicating when he was going to be here, and what he needed while he was here!
29 March 2024
Unprompted review
Reply from On Q Property Management
Thank you for choosing On Q Property Management and for sharing your experience. We truly appreciate your trust and are grateful for your kind words.
- The On Q Property Management Team
Russle Aston came by today for our…
Russle Aston came by today for our property inspection and it went amazing. Very nice and good conversations while he did the inspection.
28 March 2024
Unprompted review
Reply from On Q Property Management
Thank you for your kind review. Creating a great experience is always our goal, and we truly appreciate you letting us know how we did.
- The On Q Property Management Team
Reply from On Q Property Management
We’re so happy to hear about your positive experience. Thank you for taking the time to recognize our team and share your feedback.
- The On Q Property Management Team
On q property inspection
Russel did our home inspection and was very quick and straightforward. Friendly dude 👍🏻
27 March 2024
Unprompted review
Reply from On Q Property Management
Thank you for your thoughtful review and for choosing On Q Property Management. We’re grateful for the opportunity to work with you and appreciate your kind feedback.
- The On Q Property Management Team
Russell was fantastic
Russell was fantastic! Quick and efficient with the added politeness :)
26 March 2024
Unprompted review
Reply from On Q Property Management
We really appreciate you sharing your experience with us. It means a lot to know our team was able to help and make a positive impression. Thank you for your support.
- The On Q Property Management Team
Review
Russell, was a very pleasant inspector. He did a quick & efficient inspection on my unit.
22 March 2024
Unprompted review
Reply from On Q Property Management
Thank you so much for taking the time to leave us this wonderful review. We’re so glad to hear you had a positive experience, and we truly appreciate your kind words.
- The On Q Property Management Team
Joleen and Jorge have been very helpful…
Joleen and Jorge have been very helpful these past couple of months, working through repairs, and inspections have been a breeze. Thanks!
11 March 2024
Unprompted review
Reply from On Q Property Management
Your feedback means so much to our team. Thank you for taking the time to leave such a positive review. We truly appreciate your support and kindness.
- The On Q Property Management Team
We had our rental inspection earlier…
We had our rental inspection earlier today with Forester and he made the entire process seamless. Took my maintenance concerns into consideration and was super respectful.
13 March 2024
Unprompted review
Reply from On Q Property Management
Thank you for choosing On Q Property Management and for sharing your experience. We truly appreciate your trust and are grateful for your kind words.
- The On Q Property Management Team
Joleen Swift
Joleen Swift is a great property manager! The application process was fast and easy. On Q Property Management is a great company to rent from
7 March 2024
Unprompted review
Reply from On Q Property Management
We appreciate your support and your thoughtful feedback. It’s always great to hear when our team has been able to make a difference. Thank you again.
- The On Q Property Management Team
Russell was amazing
Russell was amazing! Very nice and very friendly!
26 February 2024
Unprompted review
Reply from On Q Property Management
Thank you for your kind review. Creating a great experience is always our goal, and we truly appreciate you letting us know how we did.
- The On Q Property Management Team
Rental home inspection
Forester did our rental inspection today and he was super friendly and helpful! He went above and beyond changing our filters! He was very thorough making sure everything is functioning well in our rental home. We so appreciate his attention to detail and the time he took to answer all my questions. You’ll be so lucky to have him if he does your inspection!
22 February 2024
Unprompted review
Reply from On Q Property Management
We’re so happy to hear about your positive experience. Thank you for taking the time to recognize our team and share your feedback.
- The On Q Property Management Team
Russel from OnQ Property management did…
Russel from OnQ Property management did my quarterly inspection. He was quick, efficient, polite, and friendly. I felt comfortable having him here and he was helpful! Thank you Russel :)
22 February 2024
Unprompted review
Reply from On Q Property Management
Thank you for your thoughtful review and for choosing On Q Property Management. We’re grateful for the opportunity to work with you and appreciate your kind feedback.
- The On Q Property Management Team
Great Experience with On Q!
Noah Soto was informative, responsive and attentive to my needs during the entire rental process. He was meticulous with the entire process and provided me insight that was useful in making my decision. Throughout the process, I had no issues with this company and will continue to use them in the future.
13 February 2024
Unprompted review
Reply from On Q Property Management
We really appreciate you sharing your experience with us. It means a lot to know our team was able to help and make a positive impression. Thank you for your support.
- The On Q Property Management Team
Amazing for home owners!
Our experience with onq has been positive from the beginning. Straight forward and transparent.
What took it to the next level for us is the attention from Joleen Swift.
She has a professional attitude, and great attention to detail. Also, a great attitude. We couldn’t be happier with her service at the company.
1 December 2023
Unprompted review
Reply from On Q Property Management
Thank you so much for taking the time to leave us this wonderful review. We’re so glad to hear you had a positive experience, and we truly appreciate your kind words.
- The On Q Property Management Team
Reply from On Q Property Management
Thank you for choosing On Q Property Management and for sharing your experience. We truly appreciate your trust and are grateful for your kind words.
- The On Q Property Management Team
Joleen is an amazing agent has a lot of…
Joleen is an amazing agent has a lot of experience, and a lot of knowledge would strongly recommend her to any potential buyer or seller
13 July 2023
Unprompted review
Reply from On Q Property Management
We appreciate your support and your thoughtful feedback. It’s always great to hear when our team has been able to make a difference. Thank you again.
- The On Q Property Management Team
Joleen S. Is AWESOME!
Joleen S. Made my experience with On Q just so easy! Everything was smooth and all my questions answered with ease!
10 January 2024
Unprompted review
Reply from On Q Property Management
Thank you for your kind review. Creating a great experience is always our goal, and we truly appreciate you letting us know how we did.
- The On Q Property Management Team
Ms. Joleen Swift
Ms. Joleen was wildly helpful, compassionate and professional in my dealings with her. If you get her as your property manager you are truly blessed.
17 January 2024
Unprompted review
Reply from On Q Property Management
We’re so happy to hear about your positive experience. Thank you for taking the time to recognize our team and share your feedback.
- The On Q Property Management Team
Russell did an amazing job
Russell did an amazing job! Came over, and did his job perfectly! Also, very kind!
5 January 2024
Unprompted review
Reply from On Q Property Management
Thank you for your thoughtful review and for choosing On Q Property Management. We’re grateful for the opportunity to work with you and appreciate your kind feedback.
- The On Q Property Management Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.