On The Go Tours Reviews 509

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, particularly the tour guides and drivers, for their exceptional service, extensive knowledge, and friendly demeanor, which significantly enhanced their holidays. Many people highlight the well-planned itineraries and the overall positive user experience, noting that the tours allowed them to explore diverse locations and cultures at a comfortable pace. However, some customers expressed dissatisfaction with the pre-trip communication, mentioning late delivery of trip notes and last-minute itinerary changes. A few people also reported issues with vehicle maintenance during their tours and concerns about being required to pay gratuities in cash at the beginning of the trip.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Many reviewers praise guides for their... See more

Holidays

Users describe positive interactions with holidays, often highlighting well-planned trips with exciting... See more

Service

Customers consistently note positive experiences with service, highlighting the efficiency, attentiveness,... See more

Location

Customers had positive experiences with location, appreciating the diverse landscapes, cultural sites, and... See more

User experience

Reviewers mention positive feedback about user experience, often highlighting exceptional guides who are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This morrocco tour was absolutely amazing, we covered so many cities and the Atlas Mountains were incredible. The culture the magical feeling of morrocco was awesome. Jamal our tour guide made it all... See more

Company replied

Rated 5 out of 5 stars

Zaid our driver and Aziz our tour guide were both wonderful. One couldn’t wish for more suitable GoTours representation. Along with 11 other fellow travellers in January, one learnt a lot about Morocc... See more

Company replied

Rated 5 out of 5 stars

Just back from a fab 7 day camping tour of the big 5 national parks. The tour is well planned, taking in the amazing natural wonders. Got some good hikes in. Some upto about 3 miles, others short... See more

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Rated 5 out of 5 stars

Morocco 8 day imperial city was best tour. High value for money. Accommodations were excellent. Riad in chefchoun was like a 5 star museum with 30ft high cieling moroccan tiles and art work. Break fas... See more

Company replied


Company details

  1. Tour operator

Written by the company

On The Go Tours are an award-winning provider of unforgettable tours and Tailor-made holidays. From Egypt to Ecuador, India to Iceland, we love helping you see the world your way, unlocking the finest sights and experiences the world has to offer. Whether you’re after culture, adventure, or just want to kick back and relax, our outstanding local guides get you to the heart of your destination and deliver truly authentic experiences.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

509 reviews

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Replied to 94% of negative reviews

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Rated 5 out of 5 stars

I had a wonderful holiday on the nine…

I had a wonderful holiday on the nine day totally Morocco trip, it far surpassed my expectations as the cost was so low including good hotels and food.
Our tour guide Jamal was exceptional, looking after the nine people in our group, very cheerful, concise and a deep knowledge of his country culture and history.
This made the long bus journeys to different cities and historic places more interesting.
I would recommend on the go Tours and will be definitely booking again with this company.

11 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your wonderful feedback! We’re thrilled to hear that your nine-day Morocco trip exceeded your expectations and that Jamal made the experience so enjoyable with his knowledge, cheerfulness, and care. We look forward to welcoming you on another On The Go tour soon!

Rated 5 out of 5 stars

The best part of the Vietnam tour was…

The best part of the Vietnam tour was Hung - our local guide. He was so insightful, had a great sense of humour and attentive to your needs. I would do another tour with him in a heartbeat!

18 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback! We’re delighted to hear you had such a great experience in Vietnam and that Hung made your tour so enjoyable with his knowledge, humour, and attentiveness.

Rated 5 out of 5 stars

Unfolding Morroco

Morroco unfolded its self through the itinerary and our guide Aziz. We were informed in detail of what to expect each day. But what happened was more than l could imagine. Information about this incredible land and its people was revealed everyday day in a gentle manner. Im impressed with how Morroco is progressing as a unique destination to visit. The tour was extraordinary in its planning and having specialists guides was paramount. The stops we made to see the local artisan in action and to learn about their crafts was another highlight. Knowing they are co ops helped me appreciate their work and Morroco even more. The transport was comfortable and our driver incredible making sure we were safe and on time.

22 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your wonderful feedback! We’re thrilled to hear that Morocco exceeded your expectations and that Aziz and our specialist guides made your experience so memorable. It’s great to know you enjoyed the local artisan visits, comfortable transport, and felt safe throughout the journey.

Rated 5 out of 5 stars

Great tour! Great guide!

Our Moroccan tour was great and provided a perfect amount of culture, history and landscape. Our guide Houcine went out of his way to make sure we were comfortable and enjoying everything. He was very knowledgeable about Morocco and made it all so meaningful. Samir, our driver, was also great and we always felt safe and well cared for.

25 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your lovely feedback! We’re delighted to hear you enjoyed the perfect blend of culture, history, and landscapes on your Moroccan tour. It’s wonderful that Houcine and Samir made your experience so comfortable, safe, and meaningful.

Rated 5 out of 5 stars

Outstanding fast paced trip with great…

Outstanding fast paced trip with great guides and drivers. Morocco could be difficult, but our guide had very detailed handled and when he hired guides for special places they were amazing. From PhD historians to blind wise men and everything in between.

17 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your fantastic feedback! We’re delighted to hear you enjoyed your fast-paced Morocco trip and appreciated the expertise of our guides and drivers. It’s wonderful that the specialist guides added so much to your experience!

Rated 5 out of 5 stars

Classical Egypt & Nile Cruise

I loved my time in Egypt.
MoMo our Egyptologist guide was well organised, informative, he treated the group like we were his friends.
We saw so much and it was hard to put your camera away. The history of Egypt is stunning.
The Nile is beautiful.
I have done many tours and this trip is at the top of my list.
For female travellers who are hesitant to travel alone to Egypt put away your fears. There are many misconceptions on travel blogs.
From the airport arrival to the time on tour and departure I was looked after so well.

1 September 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your wonderful feedback! We’re thrilled to hear you had an amazing time in Egypt and that MoMo made the experience so special. It’s great to know you felt well looked after throughout the trip and enjoyed all the sights. Your recommendation for fellow travellers means a lot to us!

Rated 1 out of 5 stars

avoid on the go tours ... pirates

turkey/egypt tour was quite ordinary, actually very poor value for money. Pre-tour information came in small packets, poorly organised and incomplete. On spite of appreciable up-front cost there are many significant out-of-pocket costs ... they can't even organise a mid-tour air transfer!

Tour guides wasted a lot of viewing time when explanations should have been made in transit.

Food arrangements were poor, frequently local options weren't an option, just ordinary quality western food. "Tipping" guides, etc gave a calculated income which exceed that of the travellers ... poor value for money, do NOT use this company. They should not be in business

6 September 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We take all comments seriously and will review your concerns as part of our internal process to improve our services.

Rated 5 out of 5 stars

Great tour of Morocco with Jamal as tour guide

Just returned from a 10 day tour of Morocco. The tour went well beyond what I was expecting. It is a hectic and fast moving trip but you get to see so much of Morocco. The tour was well organised and our tour guide Jamal was a delight. He provided so much information along the way and gave many insights into Morrocan culture and life. He certainly was a keyfactor in making the tour sucha sucess, The hotels were good and I particularly enjoyed the Riads. The restaurants organised by the tour provided a good experience of Morrocan cuisine. I enjoyed the city tour guides which gave an insight into their towns. The one exception was the Fes guide Overall I would recommend this on the go tour and will certainly use them again.

11 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback! We’re thrilled to hear you enjoyed your 10-day Morocco tour and that it exceeded your expectations. It’s great to know Jamal made such a positive impact on your experience and that you loved the Riads and local cuisine. We appreciate your comments about the Fes guide and will be sure to review this. We look forward to welcoming you on another On The Go adventure soon!

Rated 5 out of 5 stars

Our guide, Jamal, was the best ever.

Our guide, Jamal, was exceptional. Friendly, organised, caring and trustworthy. Drivers were also very good. Tour covered so many aspects of Morocco that you left the country feeling you knew the culture and had seen many different sceneries and had wonderful experiences eg Sahara desert. The only improvement would be replacing the guide in Fes because she was not personable and spent a lot of time stopping and talking to people she knew and made us wait in line in markets etc until she finished her chatting which was inappropriate and wasted our holiday time.

11 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you again for your additional feedback. We value your detailed observations, we note your feedback about the Fes guide. It’s wonderful to hear that, overall, Jamal and the team made your Morocco experience so enjoyable.

Rated 5 out of 5 stars

Jamal was incredible

Jamal was incredible - made our Totally Morocco tour such a memorable experience. Has a great time in Morocco, felt that on the go did a great job fitting in so much in such a short time, and covering such a large geographical distance over the nine days was impressive. Hassan our driver was great! Got to taste a lot of local dishes and see lots of sites. I went with my mother and we always felt very safe.
Jamal went above and beyond - one of the ceramics I had bought broke during the trip. Himself and the on the go team swiftly organised a replacement to be transported from Fes to Marrakech within 24 hours so I could take a new one home with me. Exceeded my expectations, and I am very appreciative of him and the team for organising this.
This is our third on the go trip and we have always had a great experience. Will continue to use the team in the future, we want to come back to Morocco!

11 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback! We’re so glad you and your mother had a great time on your Totally Morocco tour. It’s wonderful to hear Jamal and Hassan made your trip special and that our team could help replace your ceramic so quickly. We really appreciate your continued support and look forward to seeing you on another On The Go tour soon!

Rated 5 out of 5 stars

An absolute amazing experience

An absolute amazing experience. Not one thing went wrong. The timing of everything was excellent

6 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback! We’re delighted to hear you had such a smooth and enjoyable experience.

Rated 1 out of 5 stars

Use my experience - Book directly with the Tour Operator. NOT A BOOKING AGENCY

This review is not about the tour provider. It's about On The Go. Part of our tour had to be cancelled due to a weather event. On the Go did not pass on our contact details to the tour provider, so we arrived to start our tour. We were told it would be refunded and the rest of the tour would continue in 3 days time. On the Go did not contact us, I contacted them to work out our refund. It took a lot of emails and demanding on my part to receive the correct refund. The amount On The Go were going to refund was $1000 exactly less than it should have been and it took them two weeks. Those who booked directly with the tour operator received their refund immediately.

3 October 2025
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Reply from On The Go Tours

Thank you for sharing your feedback. We’re glad this matter has been resolved and your refund processed through our service team. We appreciate you taking the time to highlight your experience

Rated 4 out of 5 stars

Morocco is truly Magical

We have just completed the Magical Morocco tour. It was a great tour and we were so fortunate to have Aziz as our guide. Right from the beginning at our first meeting he gave us really good information, and he would give us a great commentary along the way and at our stops. He was happy to answer any questions and nothing was too much trouble. He took us to pharmacies and made sure people had what they needed. He changed these around as needed to help individual needs. He really helped make our trip experience. We had a wonderful driver too who also made our trip and sometimes long drives more enjoyable.

Our group was small which was nice and we had plenty of room on the minibus.

Aziz would give us ideas in our free time and let us know things to be careful of etc. He has a wonderful knowledge. Nothing was too much trouble and he clearly wanted to ensure we had the best experience. We could not recommend him and our driver highly enough. They made a great team and we were so pleased we had them.

What we also loved about the trip was the variety we saw. It wasn’t just the cities but we were so pleased we chose this 13 day trip as landscapes and countryside, the mountains, the monkeys the Sahara were equally fascinating and were highlights for us. The drive between places while longer some days was always scenic, had great stops and were informative.

The accommodation was generally ok, the Sahara tent was pretty basic but the overall experience with camel ride in and out made up for that. Occasionally the local guides were not as good - but when you have Aziz as your guide there was a high bar set. Generally they chose interesting things to see although in Marrakech we went past 2 places the guide recommended but we didn’t go into on the tour and instead went to a photography exhibit. The next day after the tour finished we went to the 2 places as we fortunately had more time - these were the secret garden and Medersa Ben Youssef, both were incredible and we are so pleased we saw them but disappointed for others who didn’t have time to see them as it was not part of our tour.

Aziz did his best to try to balance the physical needs and abilities of those in the trip.

Overall we loved the trip and are so thankful we had Aziz and our driver for our trip. They helped make it a truly magical Morocco experience.

28 September 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your wonderful feedback. We’re thrilled to hear you enjoyed the Magical Morocco tour and that Aziz and your driver helped make your experience so memorable. It’s great to know you appreciated the variety of landscapes, sights, and experiences along the way. We appreciate your kind words and recommendation!

Rated 5 out of 5 stars

Vietnam full moon festival

We have just returned home from what has been a very memorable trip to Vietnam. It was our first time travelling overseas and our tour did not disappoint. We did the 10 day full moon festival lead by the fantastic Win Win.
We travelled with a small group and anything we asked for or about Win Win was there to help us and accommodate our requests. He definitely went above and beyond to make our holiday everything we expected and more. We were always offered recommendations on where to eat and how to best navigate the area we were in.
I would most definitely recommend doing this tour with On the go tours and if you are lucky enough to get Win Win as your guide, you will not be disappointed.

9 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your wonderful feedback. We're so pleased to hear you had a memorable first overseas trip and that Win Win made your experience so special. We’re delighted you enjoyed your time in Vietnam and appreciate your recommendation!

Rated 1 out of 5 stars

POOOOOOR communication

POOOOOOR communication. Absolutely crap experience over priced, no communication, no answers, arrived to the hotel and there’s no meet and greet just a ‘tour starts tomorrow at 7am’ no meet and greet with the tour just eat breakfast by yourself then get on a bus at 7am.
The emergency contact doesn’t work on WhatsApp - once they take your money they aren’t interested in helping. I will never, NEVER book with On The Go tours ever ever again. I hate this.

11 October 2025
Unprompted review
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Reply from On The Go Tours

We’re sorry to hear that you found your booking experience lacking, as we pride ourselves on delivering a positive and seamless experience for all our customers.

Rated 5 out of 5 stars

A fabulous adventure

We just completed the full moon festival 10 day tour with the incredible Win Win !
He had a small group and our adventure with a typhoon interruption.
Our amazing Win Win still visited us to commence the tour in flooded Hanoi! This was just one of the amazing things he did for us throughout our tour to help us feel calm and cared for.
He changed the intinery to suit us and what we wanted to do. Went above and beyond, with safety tips, an abundance of knowledge and amazing food suggestions. A funny, delightful and positive individual who made our experience exceptional!
Highly recommend using on the go tours for a highly rated experience through Vietnam.
Win Win is an absolute star - so glad our paths aligned!!! ⭐️ ⭐️⭐️⭐️⭐️

30 September 2025
Unprompted review
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Reply from On The Go Tours

Thank you so much for your wonderful feedback! We’re thrilled to hear that Win Win made your Full Moon Festival tour in Vietnam such a memorable and enjoyable experience. It’s great to know that his care, knowledge, and flexibility helped turn even a typhoon interruption into a positive adventure. We really appreciate your recommendation and kind words.

Rated 4 out of 5 stars

Great trip of the Baltics

The communication with OTG was excellent. The trip to the Baltics was better than we expected and our guide Janis was really good. I would have liked an extra day in the Curonian Spit and Liepaja as they were lovely places and also would like more general information on the countries from the guide. Our hotel in Nida was a disappointment as the other hotels were fabulous. Our taxi back to the airport didn't arrive but the company reimbursed our fare. My husband and I really enjoyed our trip and would definitely travel with OTG again.

4 September 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your lovely feedback. We’re so pleased to hear you had a wonderful time exploring the Baltics with Janis and that the tour exceeded your expectations. We appreciate your comments on the itinerary and accommodation, as well as your note about the return transfer — great to hear it was promptly reimbursed. It’s fantastic to know you’d travel with us again

Rated 4 out of 5 stars

10 day - Tangier to Casablanca

We recently completed a 10 day tour in Morocco called Tangier to Casablanca.
Our tour guide was Abdel and Mustafa was our driver.
We were a group of 13 people which was a great number and suited our mini bus.
All accommodation was great, even the desert camp.
We had specialised guides in all the cities to explain the history and importance of each culture in the regions.
Abdel was very attentive to everyone’s wants and needs.
He was a wonderful guide for us and we are very grateful that he created an unforgettable memory for us to never forget.
Thank you so much Abdel!!
Neal and Maria

21 September 2025
Unprompted review
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Reply from On The Go Tours

Thank you so much for your lovely feedback. We’re so pleased to hear you had such a memorable experience exploring Morocco with Abdel and Mustafa. It’s wonderful that the group size, accommodation, and local guides all contributed to a great trip.

Rated 5 out of 5 stars

A great way to see the best of Morocco in a short time

A fantastic tour covering the best of Morocco in a week. A fabulous guide and driver who were always available. Full of knowledge and positive energy. Enjoyed the sights, a mature age group and an unforgettable experience.

14 September 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback! We’re so pleased to hear you had a fantastic time exploring Morocco and that your guide and driver made the journey so memorable.

Rated 5 out of 5 stars

Vietnam you have my heart!

I recently had the pleasure of doing the Hanoi to Hoi An tour with On The Go Tours and it was absolutely unforgettable! From start to finish everything was so well organised, and we got to experience such a perfect mix of culture, history, and fun along the way.

A huge shoutout to our guide, Hung Do – he truly made the trip what it was. Not only was he incredibly knowledgeable and passionate about his country, but he shared it with us in such a genuine and engaging way. He had us laughing every day with his humour, while also giving us such meaningful insight into Vietnam’s history and traditions. You could feel how much he cared about making sure everyone had the best experience possible.

If you’re thinking about this tour – do it! You’ll come away with amazing memories, new friends, and a much deeper appreciation for Vietnam. And if you’re lucky enough to have Hung as your guide, you’re in for something really special

12 September 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback! We’re delighted to hear your Hanoi to Hoi An tour was such an unforgettable experience and that Hung made it extra special with his knowledge, humour, and passion. It’s wonderful to know you came away with great memories and a deeper connection to Vietnam. We’d love to welcome you back for more adventures soon!

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