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ONU Designer Wear Reviews 

967
•
TrustScore 4.5 out of 5

4.5

Men's clothes shop
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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably speedy delivery service, noting that orders arrive promptly, often within just a couple of days and beautifully packaged in protective boxes. Shoppers also highlight the top-tier quality of the designer clothing and appreciate the incredibly helpful customer support provided whenever sizing questions arise. However, some customers also noted frustrating issues regarding product quality, such as occasionally receiving items that featured noticeable stains or unexpected fabric holes. A few other people also experienced troublesome stock availability problems, fulfillment delays, or difficulties when attempting to process order returns.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and fair prices of... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently praising the exceptionally fast... See more

Service

Customers had positive experiences with service, consistently praising the fast response times and quick... See more

Quality

People report high satisfaction with the quality of the products and garments received. Consumers... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that products are easy to purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm back for the third time in the last 18 months. Outstanding service provided again - sneakers delivered in less than 48 hours, which arrived well packaged to prevent any damage to the box. I will... See more

Company replied

Rated 5 out of 5 stars

I spoke to one of the guys in the ONU store by phone about the sizing of my Aquascutum Harrington style Jacket. He deserves credit and a mention so big up BAZ cos he was really helpful. He even w... See more

Company replied

Rated 5 out of 5 stars

Im suprised companies like this still exists ! Problem with parcel missing handle from a bag and no box, email and a phone call - very polite costumer service ! Very little time to sort out everything... See more

Company replied

Rated 5 out of 5 stars

ONU has the best innovation of designer names & styles, which makes them second to none. Their clothes are incredible & designer names are the best on the market at this moment in time. I will alwa... See more

Company replied

Company details

  1. #141 of 236 best companies in Men's clothes shop
  2. #295 of 594 best companies in Clothing Shop
  3. #183 of 277 best companies in Fashion accessories shop
  4. #11 of 11 best companies in Hat shop
  5. #107 of 218 best companies in Shoe shop

Written by the company

Established in 1994 in Birmingham UK, we are a family-owned business with two bricks and mortar stores in the West Midlands. For almost three decades, we’ve been carefully curating a collection of luxury menswear and children’s fashion from some of the world’s most respected designer brands, such as Gucci, Moncler, Canada Goose, Stone Island, Boss, Armani, and more. Whether you shop with us in-store or online, we take pride in offering a seamless experience with quick global delivery and easy returns, ensuring you can shop with confidence every time.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

967 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(967)

85 reviews in the last 12 months

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Rated 1 out of 5 stars

You sent me the wrong size so I gifted…

You sent me the wrong size so I gifted it to my son as too much hassle to return it. I’m not happy. Stone island top cost over £300 pounds

7 February 2025
ONU Designer Wear logo

Reply from ONU Designer Wear

Dear Terence,

Thank you for your feedback regarding your recent order (Reference No: 81045).

We’re sorry to hear that you were not fully satisfied with your purchase. Our records show that the correct size was sent as per your original order. We weren’t made aware of any issues at the time, and we would have been more than happy to assist had you reached out directly.

If there was an error or misunderstanding, we’d still like the opportunity to resolve it. Please feel free to contact us at info@onudesignerwear.com or call us on 0121 277 4922, and we’d be glad to look into this further for you.

We value your feedback and appreciate the chance to make things right.

Kind regards,
Jason
Customer Care team
Onu Designer Wear
info@onudesignerwear.com | 0121 277 4922

Rated 5 out of 5 stars

I orderd

I orderd. T-shirt to holland en i received in a week. Thanks

4 February 2025
Unprompted review
Rated 1 out of 5 stars

Wont allow me to checkout

3 February 2025
Unprompted review
ONU Designer Wear logo

Reply from ONU Designer Wear

Dear Robert,

Thank you for your feedback, and I’m sorry to hear you experienced issues during checkout.

We’ve run some checks on our end, and everything appears to be working fine. It’s possible that this may be related to a browser issue or cache error. Could you please try clearing your browser’s cache or using a different browser or device to see if that resolves the problem?

If the issue persists, we’re more than happy to assist you directly. Feel free to contact us at info@onudesignerwear.com or call us at 0121 277 4922, and we’ll help you complete your order as smoothly as possible.

Thank you again for bringing this to our attention, and we look forward to assisting you further.

Kind regards,
James
Customer Service Manager
Onu Designer Wear
info@onudesignerwear.com | 0121 277 4922

Rated 5 out of 5 stars

Very good experience

Great prices - and send in quality packaging - had to return one item for an exchange due to size. Once received the return - the replacement was sent and received very quickly. Would buy in confidence from this store again.

15 January 2025

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