The virtual Receptionist is a great asset. Gone are the annoying telemarketers. And, it is not annoying like some companies phone systems for customers to navigate. My biggest confusion was with the p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We've had the system about a year and a half. Ooma generally works very well. Call quality is excellent. We occasionally have an issue with not completing or receiving calls. This issue is usually... See more
Company replied
It's been difficult to connect with someone to finish setting everything up. Once I did connect with someone they were very helpful. Sometimes the phones do cut out depending on the caller but mostly... See more
Company replied
Overall the service is great - and I like that I can move, add staff, and change phones easily from the admin desk. Adding the texting feature without having to call or chat would be ideal.
Company replied
Company details
Written by the company
Ooma (NYSE: OOMA) delivers phone, messaging, video and advanced communications services that are easy to implement and provide great value. Founded in 2003, the company offers Ooma Office for small to medium-sized businesses seeking enterprise-grade features designed for their needs; Ooma AirDial for any business looking to replace aging and increasingly expensive copper phone lines; Ooma 2600Hz for businesses that provide their own communications solutions built on an outsourced underlying platform; and Ooma Telo for residential consumers who value a landline experience at a more affordable price point. Ooma’s award-winning solutions power more than 1.2 million users today. Learn more at www.ooma.com in the United States or www.ooma.ca in Canada.
Contact info
United States
- www.ooma.com
3.5
Average
2k reviews
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What pleasure it was working with your…
What pleasure it was working with your team. I tried to work with another group that provides the same service and they were so unprofessional, pushy and completely unhelpful. Everyone at OOMA from Sales to Support has been phenomenal. They answered all my questions, were extremely helpful, and made sure we were all set up and ready to go before hanging up the phone. It was very refreshing.
19 May 2026
Reply from Ooma
We are so pleased to hear about your positive experience with our team. It's wonderful to know our sales and support staff provided such helpful and professional service. Thank you for sharing your refreshing feedback!
Agent was courteous and knowledgeable
19 May 2026
Reply from Ooma
We're glad you enjoyed your experience. Thank you for your kind words!
Reply from Ooma
We're so glad to hear this! Thank you for sharing your positive experience with us.
Lawrence Peverini
I have worked with Lawrence Peverini on multiple occasions, and he has consistently been my go-to person for complex troubleshooting and solutions. He always takes the time to be thorough, responsive, and extremely helpful. His strong problem-solving skills make a significant difference and are truly appreciated. Thanks!
18 May 2026
Reply from Ooma
We are so glad to hear about your positive experiences! It's wonderful to know our team's dedication to thoroughness and problem solving is making a difference. We truly appreciate your kind words.
Reply from Ooma
We're glad you enjoy our service and support! Thank you for your kind words.
Terrible cant log in on desktop and…
Terrible cant log in on desktop and make calls calling ooma takes 2 hours and no fix
14 May 2026
Reply from Ooma
We are sorry you had trouble logging in and contacting us.
We have your information and will forward it to our support team for assistance.
Pure trash
Pure trash! The service might be good but any company that makes the customer pay for shipping it back even if the box was never even opened or used is pure trash customer service . Basically is a scumbag tactic to make people keep it even if the entire reason you wanted to get it it's because you get starlink and starlink never comes through to deliver the starlink device and on top of that if you need someone to install starlink that company cannot uninstall the starlink because starlink won't allow them to. Pure trash customer service and system that is in place.
19 May 2026
Unprompted review
Reply from Ooma
We are so happy to hear about your positive experience with us. Thank you!
Need improvement
It's always issues with either making the call or receiving! My business numbers are always coming up spam even though I went through the steps for them not too. Customer service is nice but they honestly don't know how to troubleshoot the issue.
18 May 2026
Reply from Ooma
We appreciate you sharing your feedback. We are concerned about the ongoing call issues and the spam flagging of your business numbers.
We have your information and will pass it along to our support team for assistance.
Ooma is completely inept
Ooma is completely inept. My brother's Ooma Telo device stopped working after several years. I purchased a replacement device. Transferring the number can't be done with the chat support, and must be done over the phone by reading six sets of numbers, three from the old and three from the new.
After several days the number was assigned to the new device. I plugged it in, attached the ethernet cable and a telephone cable. The ethernet cable they supplied was bad so I substituted my own. Asking for a replacement cable was a nightmare. Two chats, one phone call and still no replacement cable. I'd take it back to the store, but it takes several days to get your number attached to the new device. I've never dealt with such an incompetent company. If it were mine I'd have ditched them a long time ago for a competent VOIP company and a nice Grandstream ATA.
18 May 2026
Unprompted review
I had a big problem with my main line…
I had a big problem with my main line and Titus was able to fix it fast. Thank you!
13 May 2026
Reply from Ooma
We're so glad we could quickly resolve your main line issue. Thank you for your positive review!
Reply from Ooma
We are glad you had a positive experience with us!
The store module needs more work!
The store module doesn't appear to be very cohesive with the rest of the ooma application.
16 May 2026
Reply from Ooma
We appreciate your feedback, we will pass it along internally.
I run a business and was looking for…
I run a business and was looking for something to help block telemarketers from calling every few minutes and which that it did perfectly, but the app didn't have very good service for some reason most of the time and I would miss calls and then if I did get the call it would disconnect, like so bad I would have to tell everyone who called to please call back if it disconnects, called in at least 3 or 4 times over all this and I'm not sure if it didn't make the issues worse so I deleted the app and had to go back to answering all the telemarketers/spam calls but at least im not missing my work calls that make me money
16 May 2026
Reply from Ooma
We appreciate you sharing your experience with our app.
We have your information and will forward it to our support team for assistance.
Customer service with the gentleman…
Customer service with the gentleman that I spoke with for over two hours was fantastic. I got disconnected and a female picked up when I called back.It was very difficult dealing with her because I could not understand her heavy accent.
15 May 2026
Reply from Ooma
We appreciate your positive feedback regarding our service. We are sorry to hear about the communication difficulties you experienced later. We are always working to improve our customer interactions.
Customer Service is top tier
Customer Service is top tier. No words to express how valued they make me feel.
15 May 2026
Reply from Ooma
We are so glad to hear you feel valued. Thank you for your review!
Absolute worst customer service…
Absolute worst customer service experience possible. Will never recommend
15 May 2026
your service is garbage
your service is garbage. antiquated tech stack with the back end disconnected from the front end. amazing you are still in business
13 May 2026
Its a great phone service for a company…
Its a great phone service for a company like us.
13 April 2026
Reply from Ooma
We're happy to hear you find our phone service great. Thank you for your review!
Reply from Ooma
We're glad we could help!
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