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OpenRent Reviews 

8,265
•
TrustScore 4.5 out of 5

4.4

Property Rental Agency
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Review summary

Created with AI, based on recent reviews

Considering 2,557 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers frequently find the platform straightforward, easy to use, and a great, budget-friendly alternative to high-street agents, allowing for direct communication and thorough vetting of tenants. Many consumers feel supported throughout the entire process, appreciating the clear documentation, comprehensive updates, and efficient handling of administrative tasks. However, a small portion of people mentioned difficulties with customer service, noting instances where support staff seemed unhelpful or unable to provide assistance outside of legal matters. Conversely, some users felt the platform lacked a more personal touch, finding it run by automated systems, or experienced constant communication pressure from the company.

What people talk about most

Service

Clients share positive opinions on service, describing it as an efficient and cost-effective alternative to... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, straightforward, and efficient platform... See more

Website

Reviewers highlight positive aspects of website, noting that the portal is easy to navigate and simple to use... See more

Price

Customers had ambiguous experiences with price, often highlighting a stark contrast between affordable... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. Many people report frustration with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's a little daunting first time to use but actually it's a brilliant way of handling all of the new renters rights compliancy as a landlord and makes it easier for tenants. It's so quick and efficie... See more

Rated 4 out of 5 stars

Excellent 'one stop shop' for managing my rental properties and the landlord responsibilites that go with it. The website needs work - sonetimes difficult to find what I'm looking for! (When I click... See more

Rated 5 out of 5 stars

Great process control and flow. Simple UI and very good UX. I've been in web systems for over 20 years and this is one the best experiences ive had using a platform for such an important function. Who... See more

Rated 5 out of 5 stars

Previously used Openrent for advertising only. This time used the facility for reference and drafting the contract. Early days but adding documents to the website eg EPC gas safety etc is a useful too... See more

Company details

  1. Property Rental Agency

Written by the company

At OpenRent we support every landlord in their search for good tenants and every tenant in their search for a joyful home. We have already helped over 7 million tenants and landlords.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(8,265)

2,399 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I tried it

I tried it, I spent more time picking lamp posts, busses, taxis, phone boxes etc etc, to prove that I'm human every 2 mins, than I did actually searching for places.

30 July 2026
Unprompted review
OpenRent logo

Reply from OpenRent

Hi John,

Thank you for taking the time to leave a review and we're sorry to hear of your experience.

If you have any queries you can contact our team with any additional details or questions that you have here: https://www.openrent.co.uk/faq#i-have-more-questions.

Best Wishes,
Helena and the OpenRent team

Rated 1 out of 5 stars

The inventory service was absolutely…

The inventory service was absolutely terrible - missed significant issues on both first and second visits (eg missing glass pane, major damage to floor, missing rug and sofa cushions etc)

25 June 2026
Unprompted review
OpenRent logo

Reply from OpenRent

Hi,

Thank you for taking the time to leave a review and we're sorry to hear of your experience.

As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.

Please do contact us on the link below so that we can look into this further for you, and provide assistance where we can:

https://www.openrent.co.uk/faq#i-have-more-questions

Thank you again for your review and please do contact us on the link above.

Best wishes,
Helena and the OpenRent team

Rated 5 out of 5 stars

Always a good report.

Always a good report.
I trust Open Rent reports.
Gives good insight as to the prospective tenants history, financialy, work and any social behavior.
As Landlords or agents, we've heard all the different stories, but to have it checked and in writing, it's gold!.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. They ask for £10 just to talk to the landlord even before a viewing. Rubbish.

28 July 2026
Unprompted review
OpenRent logo

Reply from OpenRent

Hi,

Thanks for leaving a review.

You can contact landlords directly on each listing page using the "Message Landlord or Request Viewing" button.

Verified Tenant is a service that tenants can opt for and pay to provide a level of verification, enabling tenants to present themselves as trustworthy candidates to landlords.

If you have any further questions you can contact our team here: https://www.openrent.co.uk/faq#i-have-more-questions. We'll get back to you on the same working day.

Best Wishes,
Helena and the OpenRent team

Rated 5 out of 5 stars

“I had a great experience using…

“I had a great experience using OpenRent to find my new home. The platform was easy to use, communication was straightforward, and I found a suitable property quickly. The process from arranging a viewing to securing the tenancy was smooth. I would happily recommend OpenRent to anyone looking to rent a property.”

27 July 2026
Unprompted review

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