Opodo Reviews 

Support ist super

They offered to solve my problem and told me more about the service.

Everything was Perfect

Very good service and very fast solved my issue...

My query was handeled well.

Mahmoud from opodo was so helpful , he made sure not to leave before my issue will be solved and that made me really satisfaid

Great lady at the customer service, solution was quick and easily found.

I did not received the boarding cards electronically. I payed for the additional suitcases,- but there was no information @ the terminal/ gate . I had to pay the extra suitcases again ( 170 $ ). I finally never had agreed for an Abo , but f.... Opodo withdrawn 99,99€ from my credit card this Year . The Helpdesk in Germany arranged that I got out of the Abo next Year. The flight was June 2025 and I erased my User to make sure never to get in touch with Opodo again. Guess what I will say if someone asks me about Opodo ?

Avoid Opodo at all costs! My Marseille-Beyrouth flight with Aegean was canceled. The airline officially confirmed to me that refund was sent directly to Opodo. Yet, Opodo's customers service keeps bouncing me around, lying, and claiming they haven't receive anything.
This is illegal withholding of customer funds. You are keeping money that does not belong to you; i will fil format complaints with flight passenger rights authorities and European consumer protection agencies. Unprofessional an DISHONEST company.

Nour was the sweetest person to talk to, I decided to keep my membership because of her,

Custom service extremely hard to conract, no auto renewal reminder, highly rude and aggressive when requesting a refund and cancellation of membership. Would not recommend.

Fake company stole my money no one deals with this noobs

Do not use this company for any bookings they automatically sign you up for the prescription at £99.99. Once you signed up you can't get rid of them

I strongly recommend anyone booking flights to think very hard before using Opodo.

I booked a return flight from Exeter to Corfu in early August with Opodo on Sunday 7 June. I paid extra money for a "Super Flex Fare", which, according to their e-mail, includes that: "You can make a change to your booking up to 24 hours before departure. If the new ticket costs more, just pay the difference", and, most importantly: "Priority Assistance", which enables customers to "Enjoy preferential assistance, with a dedicated team ready to manage any booking issue with urgency and expertise". That phrase would turn out to be pretty hollow claims in my case.

I then paid Opodo for 12 months of their "Opodo Prime" service on Monday 15 June. Amongst other claimed benefits as stated in their e-mail, this gives customers "VIP customer support 24/7 Call us for free, any time at 02 076 608 895".

On Friday 19 June, I changed my holiday plans, and wished to bring forward my outbound flight date by three days. I went into the Opodo app, and made a change request. I received an automated e-mail notification at 22:20 on 19 June that this request had been received.

Given that airline ticket prices change in real time, and tend to rise significantly as departure dates get closer, and that airline booking systems are usually online 24/7, you might think that Opodo would simply have shown a fee amount to execute the change for me to approve via the app. But no. It turned out that Opodo need to "process my request" and they weren't picking up their phones over the weekend. This was not even to "Opodo Prime" customers, who are supposed to enjoy ""VIP customer support 24/7 ".

I chased them on Monday 22 June, and after long wait times to speak to a human being, I was told that it was essentially being processed, and that someone would get back to me that day with a revised price for me to approve. No-one called. I called again, and was told that my call was being escalated to being a priority, and that I would certainly receive a call back that day. Being a paying "Opodo Prime" customer, I was expecting a lot more than this.

I received no call back until the following day, Tuesday 23 June, by which time the price for my outbound flight had increased by around £100. I had no real choice in practice but to accept this.

This kind of customer service is what you expect of HMRC or your bank, not Opodo. So I complained via e-mail, and stated clearly why I felt let down. I received a brief e-mail back on 24 June that essentially stated that Opodo apologised for the inconvenience, but totally ignored the absurd four-day period to implement a simple flight change, the failure to call me back when promised, and the multiple chasing calls that I had to make.

On app they don't give any option for turn off the auto-renewal, and you have to call them for cancellation, and then they don't release any refund. onestly the price with prime discont was same to other website without discont. anyway this is disgusting, away from oppodo.

The call was handled professionally, and my issue got sorted out quickly and efficiently. Great costumer service.