Oponeo Reviews 

Reply from Oponeo

Jul 15, 2026

Thank you for your feedback

We are disappointed that your review omits several important facts about this case.
Your order was placed on 29 June 2026. Unfortunately, the originally ordered tyre became unavailable. Before taking any further action, we contacted you, explained the situation, and dispatched the tyre from an alternative warehouse only after receiving your authorisation. The tyre was then delivered within 2 working days from that dispatch (excluding the weekend), and you were kept informed throughout the process.
You also state that you received a damaged tyre. However, despite several requests, you have not provided any objective evidence confirming this. The photographs submitted do not show a puncture or any other damage, and the tyre shows no signs of having been fitted. When asked how the puncture had been identified, you stated that it was too small to be visible in photographs, yet no alternative evidence (such as a leak test under pressure or verification from the fitting garage) has been provided.
We have never refused to assist you, we have repeatedly asked for the information necessary to verify your claim. Unfortunately, without evidence confirming the alleged defect, it is impossible to continue the complaint procedure.
We remain ready to review your case as soon as the requested evidence is provided.

Best regards,
Oponeo Team

Reply from Oponeo

Updated Jul 13, 2026

Dear Customer,

Thank you for updating your review.
We maintain that several statements in your review do not accurately reflect the facts of your case.
The ordered tyres became unavailable due to stock issues before dispatch. As a result, we offered you an alternative product. The proposed replacement differed in price because it was a different product with different purchase conditions, and there was no obligation to accept this offer. After you declined, your order was cancelled and the refund was initiated.
As you have now confirmed yourself, the refund was received. The time between the refund being processed by us and the funds appearing in your account is entirely dependent on your payment provider and receiving bank. Once a refund has been successfully submitted by the merchant, we have no control over how quickly the payment intermediary credits the funds to the customer's account.
While we appreciate that the overall experience did not meet your expectations, the suggestion that we failed to process the refund is not accurate. The refund was completed in full, and any delay in the funds reaching your account resulted solely from the processing times of your payment intermediary, not from any action or inaction on our part.

Kind regards,
Oponeo Team

Reply from Oponeo

Jul 9, 2026

Dear Customer,

Thank you for taking the time to leave your feedback. We are sorry that your experience did not meet your expectations.
According to the shipment tracking, three of the four tyres were delivered, while the fourth was delayed within the courier's network. As soon as we became aware of the issue, we contacted the the courier to trace the missing tyre and kept monitoring the shipment.
We understand that waiting for the final tyre was frustrating, especially when you needed the complete order urgently.
Throughout the process, we also informed you of the available options should the delivery not be completed within the applicable timeframe.
We regret that this situation caused you inconvenience and appreciate your feedback. Delays of this nature are uncommon, but we understand the impact they can have when an order is time-sensitive.

Kind regards,
Team Oponeo

Reply from Oponeo

Jun 29, 2026

Dear customer,

Thank you for taking the time to share such a detailed account of your experience. We are truly sorry for the frustration and inconvenience you have faced throughout this process.
First and foremost, we sincerely apologise that the tyres you received on two separate occasions did not meet your expectations regarding the DOT date.
We fully understand why this has caused disappointment, especially after the time and effort you invested in contacting our Customer Service team and waiting for a resolution.
We would also like to clarify why your initial claim was settled with a refund rather than a replacement. After verifying stock availability across our warehouses, we were unfortunately unable to source the same tyres with a newer DOT.
For this reason, a refund was processed as the only available solution at that time. We appreciate that this was not communicated clearly enough, and we sincerely apologise for the confusion this caused. We understand that, had this been explained earlier, you could have made an informed decision without waiting for an expected replacement.
We are equally sorry that your second order resulted in tyres with the same DOT. This is certainly not the level of service we aim to provide, and we understand your concerns.
Our team is currently investigating this matter with the warehouse to determine why tyres outside our expected stock rotation were dispatched and to prevent similar situations in the future.
We also apologise for the delays in collecting the returned tyres, the difficulty reaching our Customer Service team, and the lack of regular updates throughout the process. Your feedback highlights areas where we clearly need to improve, and it has been shared with the relevant departments.
Thank you for your patience while our specialist team reviews your case.
We appreciate the opportunity to investigate this thoroughly and will contact you as soon as we have an update and the best possible solution.
Once again, please accept our sincere apologies for the inconvenience caused.

Kind regards,
Oponeo Team