Oponeo Reviews 

13,742
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and competitive pricing that easily beats traditional local shops. Many people also mention that finding the required items on the website is simple and the purchasing process remains entirely straightforward. Shoppers appreciate the helpful updates provided about expected arrival times, ensuring a reassuring journey from start to finish. However, some customers also noted issues regarding occasional delivery delays or missing tracking updates when waiting for their packages. A few reviewers expressed frustration when shipments took longer than expected or encountered unexpected hurdles along the way.

What people talk about most

Delivery service

Customers report positive experiences with delivery_service, frequently highlighting prompt and fast arrival... See more

Price

Users describe positive satisfaction with price, highlighting unbeatable savings and competitive costs.... See more

Product

Consumers find product to be positive, highlighting good value and quick delivery. Reviewers frequently... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between buyers. Many customers... See more

Service

Reviewers highlight positive aspects of service, often praising the fast delivery times, competitive prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a set of four tyres. The ordering online was a doddle. Straight forward and I was able to pay in monthly installments through Klarna. The tyres arrived in very good time. Ordered Sunday eveni... See more

Rated 4 out of 5 stars

I have orderd 5 tyes from Oponeo (opver 3 seperate orders september and october 2025), all were for my Jaguar XF R Sport, delivery was good, and they looked great. " have been fitted, one has been g... See more

Rated 5 out of 5 stars

My tyres took a few days to arrive from Oponeo's warehouses in Poland and Spain, but I'm very grateful to Oponeo as they were the ONLY company that I could find in the UK that were able to supply me w... See more

Company replied

Rated 5 out of 5 stars

My car needed some new tyres as the current ones were near the minimum tread depth allowed. I researched online for the most reasonably priced new ones with a "B" rating for Fuel, Wet Grip and noise.... See more


Company details

  1. Tyre shop

Written by the company

Shop at Oponeo.co.uk to save time and money. We offer such a wide range of products that you are sure to find the tyre that’s right for you. We have many years of experience in the tyre business. When you buy from us, you get expert advice and the highest standards of professional service.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(13,742)

172 reviews in the last 12 months

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Rated 5 out of 5 stars

New tyres purchased

My car needed some new tyres as the current ones were near the minimum tread depth allowed. I researched online for the most reasonably priced new ones with a "B" rating for Fuel, Wet Grip and noise. I selected the Chinese Delinte DS2 tyre. I found the best prices for these from Oponeo Ltd, and placed the order with free delivery. They were also able to recommend a suitable tyre fitter near to my home to have them fitted at a price better than my usual fitters. The delivery was prompt and the tyres fitted without any problems. I was perfectly happy with this purchase.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company.
By far the worst customer experience I have ever gone through.
I placed an order for 4 tyres on the 9th of December and only managed to receive 3. After multiple back and forth contact with both the delivery company and oponeo themselves via both email and phone they finally admitted to it being lost (how you can lose a tyre is beyond me). A refund was processed on the 23rd December so I am now without my car for 14 days at this point and will continue to be over the festive period as I cannot order another one understandably. I managed to get a tyre in the new year from black circles which was delivered next day with no issue and is somewhere I will be using again.
Today on the 15th of January I receive an email out of the blue from oponeo saying the refund I received was processed incorrectly and now I have been emailed a separate link supposedly by them to send them an outstanding £47. After the abysmal service they’ve already put me through to then send this really rubs salt in the wounds.
This marks over 5 weeks since placing the initial order and honestly if you value your time and sanity never buy from these imbeciles.

I will edit my review as you request, I am well aware that I have to repay an overpayment but to send it multiple weeks after the initial refund is shoddy. Also stating you did in due time is a blatant lie, no one would admit fault for the loss at first. I am not wasting anymore time with you. As is evident with your response you quite clearly do not value customer in the slightest.

15 January 2026
Unprompted review
Oponeo logo

Reply from Oponeo

Dear Customer,

We categorically disagree with the narrative presented in your review and must correct several inaccuracies.
One tyre from your order was confirmed by the courier as lost in transit. Once this confirmation was received, a refund was issued without delay. However, due to a technical system error, the refund was incorrectly processed for two tyres instead of one. This resulted in an overpayment, which you are not entitled to retain. The request to return £47 relates solely to this over-refunded amount and is entirely legitimate.
It is incorrect to suggest that the refund request was made “out of the blue”. The matter arose only after the system discrepancy was identified during reconciliation. Correcting an overpayment is standard and lawful practice and does not constitute poor customer service.
We also reject the implication that delays were caused by negligence. The delivery issue was the result of a courier error, not a failure to act. Once the loss was confirmed, the case was handled in line with procedure.
While we regret the inconvenience caused by the courier’s mistake, we do not accept the use of abusive language or misleading statements to justify retaining funds that were refunded in error.
We remain available to resolve the matter professionally via our customer service team.

Kind regards,
Oponeo Customer Service

Rated 1 out of 5 stars

Please be aware!!!

As others pointed out it is absolutely appalling that the tires they are selling are not being checked prior to shipment.
The premium Pirreli tire I have order came as 5 years old.
Last year I have ordered exactly the same brand and model and it was 4.5 years old. Back then I thought it was one off now I’m certain that they know exactly what they are doing. NEVER AGAIN FROM OPONEO!!!

6 January 2026
Unprompted review
Oponeo logo

Reply from Oponeo

Dear Customer,

We are very sorry to hear about your experience and we sincerely apologize for the inconvenience caused.
Please be assured that we are already taking action regarding this matter. The pickup process has been initiated, and at this stage we are only waiting to receive the photos of the tire label from you in order to proceed further and complete the case as quickly as possible.
We understand your frustration and appreciate your cooperation. Once we receive the requested photos, we will handle the issue without delay.

Kind regards,
Team Oponeo

Rated 1 out of 5 stars

Tyre was ordered but never arrived !

Tyre was ordered with a promised 2 working day delivery, after 6 days no tyre had arrived, I chased customer services only to be told it would be today (Friday) if not on Monday. On Monday chased the courier only to find the delivery depot has not received the tyre. I've made telephone call and chase oponeo by Emails and they cut communication, very dissapointing especially when snow outside and I can't use my car ! I have to purchase from another supplier with honest 48 hours delivery .

29 December 2025
Unprompted review
Oponeo logo

Reply from Oponeo

Drear Customer,

Thank you fr your review.
We sincerely apologise for the inconvenience and frustration caused by the delayed delivery, especially given the weather conditions and the impact this had on your ability to use your car. We understand how disappointing this situation was. Unfortunately, an unexpected issue occurred within the courier’s delivery process, which affected the scheduled delivery time.
We are also very sorry that our communication did not meet your expectations .
Our clai deprtment is investigating this case at the moment. Your feedback is important to us and will be used to improve both our delivery coordination and customer communication in the future.

Kind regards,
Team Oponeo

Rated 5 out of 5 stars

A TRUSTED SERVICE AND QUALITY PROVIDER

The price, was a key factor. But then the personal service, the communication and the follow up service were all impeccable.
A lot of other sellers could learn this business model and use it.
It was the fastest delivery, best priced and then proven best follow up service from the services I had to use to get 2 tyes from 2 different sellers/suppliers.
I also used a local (to me) tyre supply and fit Co. and this failed due to a reason which was very annoying and this impacted me. But Oponeo did exactly what they set out to do and made the whole process very reassuring and totally smooth. A 5☆ service provider. VERY MUCH TRUSTED SUPPLIER

29 December 2025
Unprompted review
Rated 1 out of 5 stars

Tyre was ordered with a promised 2…

Tyre was ordered with a promised 2 working day delivery, after 4 days no tyre had arrived, I chased customer services only to be told it would be today (Friday) if not on Monday. On Monday chased the courier only to find the delivery depot has not received the tyre. Then advised it would take 30 days to get a refund if my tyre cannot be found, meanwhile have to purchase from another supplier.

22 December 2025
Unprompted review
Oponeo logo

Reply from Oponeo

Dear Customer,

Thank you for sharing your experience. We are very sorry for the frustration this situation has caused and fully understand how disappointing it is, especially given the urgent need for the tyre.
As soon as we were informed that the delivery could not be confirmed, our Claims Department opened an official investigation with the courier.
Unfortunately, the courier’s system currently shows conflicting information, which is why the case requires formal clarification on their side. In line with standard courier procedures, this investigation can take up to 30 days.
Please be assured that we are actively following up with the courier to establish exactly what happened, and we will keep you informed throughout the process. If the tyre is confirmed as lost, a refund will of course be issued in accordance with the outcome of the claim.
We truly regret that this experience did not meet your expectations and apologise for the inconvenience caused.
Thank you for your patience while we work to resolve this matter.

Kind regards
Team Oponeo

Rated 5 out of 5 stars

Excellent service

Ordered 2 premium brand tyres for a good bit less than Blackcircles sell them and they were delivered within 24 hours. Excellent all round service

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Highly disappointed

Highly disappointed, they send me two different tyres, when I asked to correct this order they didn't have more of this model, I asked to exchange for another one, Dawid from Claim department told me first they need receive items back, they collected, and I didn't receive any tyres but will receive refund!
I'm leaving UK in next 3 days without winter tyres, never again oponeo!

16 December 2025
Unprompted review
Oponeo logo

Reply from Oponeo

Dear Customer,

We are truly sorry for the inconvenience and frustration this situation has caused, especially considering your upcoming departure from the UK.
After receiving your notification that one of the tyres delivered was incorrect.
As the originally ordered tyre model was no longer available in stock, we informed you that the only possible solution would be to collect both tyres and proceed with a full refund.
The collection was arranged and successfully completed.
Once the tyres were returned to our warehouse, the refund of £124 was processed and has now been completed to your original payment method this morning .
Please accept our apologies for the inconvenience caused by this error.
Thank you for your patience during the process.

Kind regards,
Oponeo team

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