Overall, I’m happy with my experience with Optimale. At times, customer service can be a bit slow and processes take longer since you don’t usually speak directly with your doctor but instead go throu... See more
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About Optimale
Written by the company
We help men who are struggling through life with Low Testosterone, to get tested and get treated by UK GMC Doctors. Get your life back with Optimale today, and feel great again!
Optimale is a regulated healthcare provider and medical clinic, registered in the UK with the CQC (Care Quality Commission)Our mission is to improve the lives of men and their partners by making high-quality healthcare from top doctors accessible and convenient.
We are the number 1 rated TRT clinic in the UK and we are proud of our reputation for providing the highest quality service, at a very reasonable price.
Contact us today and we would be happy to talk to you about any symptoms you have, and help you evaluate whether treatment might work for you.
Shop Blood Tests Low Testosterone Check What is TRT? Contact UsContact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- 020 3893 2685
- info@optimale.co.uk
- www.optimale.co.uk
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Did first test at £35 and then with the…
Did first test at £35 and then with the results that I got which was pretty quick after sending it off to them, I was told I need to do more detailed blood test costing £65 before I can be considered. Just a clever scam.

Reply from Optimale
Very long winded to re-order and seemed…
Very long winded to re-order and seemed to be a slow response to emails

Reply from Optimale
Expensive but works
While I think its a bit expensive, the result after 4 weeks has been pretty impressive. I got better energy, better libido, amazing erection, anxiety pretty much completely gone, foggy mind significantly improved. Service quality is also good.
Very professional & caring company
Very professional & caring company. I’ve been with Optimale for 4 years & will continue long term regarding my TRT therapy. It’s always a pleasure to have my 6 monthly meet-up with my consulting Dr & I feel in safe hands.
Being a health care professional myself, I know I’m in the best place to put my trust in people with the same duty of care that I hold myself too.
Took the first test and was told I have…
Took the first test and was told I have low testosterone. This prompted me to take the second more expensive test to be told my levels were perfectly normal. The first test is just a scam to get you to spend more money.

Reply from Optimale
Been with optimale 6 months now
Been with optimale 6 months now. Really helpful. Doctors are helpful. Been a bit of a roller coaster getting my hormones in check. But once they were I wish I’d of gone with them sooner !! Had an apointment last week an found it really easy to speak to them
Very good service top standard in care…
Very good service top standard in care and professional but still think should be some kind website for order uour prescription instead phone for request
I had a great consultation again with…
I had a great consultation again with Dr Gwatsha, and appreciated his very helpful and understanding manner.
Helpful and responsive team
Customer service standard all organisations should strive for!!
I have been a patient with Optimale for over a year now and I cannot express how good the customer service has been during this time. Nothing is ever a bother and they have always gone above and beyond to ensure I am both, looked after and that the agreement works for both of us. Izzy in the patient support team has been incredible and has always listened to me as both a patient and a customer and I cant thank her and the team enough. Keep doing what your doing Optimale.
Very very good service
Very very good service. Treated with dignity and respect couldnt ask for more
Refusal to dispatch medication when prescribed and paid for
I’ve been a patient for a number of years but over the past 12 months their service has become very poor. At the time of writing I’ve been waiting 3 weeks for the to dispatch medication that I have been prescribed by them and that I have paid for. During that time I’ve been repeatedly sent automated email responses and told I need to purchase more and more blood tests at between £60-80 each. I currently spend over £130 per month on their service but I’m unable to get medication sent to me when I order it. There are better providers in this increasingly competitive market.

Reply from Optimale
Always a great service
Very professional service
Very professional service. Answered all questions and queries very well .
Fast response to queries and easy…
Fast response to queries and easy access to help, wouldn't hesitate to recommend.
They are cheap for a reason
They are cheap for a reason. Everything is so slow with them
Always a great experience
Always a great experience. Very friendly and knowledgeable Dr's and admin.
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