Optimale Reviews 

1,028
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers had a great experience with this company. Customers frequently mention that the medical staff and dedicated doctors are extremely professional, highly understanding, and genuinely supportive during their ongoing treatments. Many individuals deeply appreciate the straightforward process, the reliable advice, and the wonderful positive benefits experienced over time. Some reviewers were not happy with slow response times, communication gaps, and significant administrative delays in receiving essential blood test results. A few other people also felt that customer support can be very difficult to reach, leaving paying patients waiting weeks for replies to important medical questions and concerns.

What people talk about most

Service

Clients share ambiguous opinions on service, with some reviewers praising the straight forward and patient... See more

Staff

Consumers find staff to be positive, highlighting that the doctors are great, supportive, and always on hand... See more

Customer service

Customers consistently note mixed experiences with customer service, as many reviewers report being ignored... See more

Response time

People report negative experiences with response time, noting that emails are frequently ignored for weeks... See more

Product

Users describe mixed experiences with the product, noting benefits like restored energy and purpose alongside... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, I’m happy with my experience with Optimale. At times, customer service can be a bit slow and processes take longer since you don’t usually speak directly with your doctor but instead go throu... See more

Rated 4 out of 5 stars

I recently had an issue that needed resolving quickly, and Mark, one of the Senior Patient Experience Specialists at Optimale, was outstanding. He arranged everything promptly and handled the situatio... See more

Rated 5 out of 5 stars

Very helpful staff, no nonsense approach to correcting low T levels and mitigating the symptoms related to. Brain fog and the related stresses, nearly put me in the ground. Other symptoms pul... See more

Rated 5 out of 5 stars

Great service, the doctors are supportive and listen to you. If you are a male struggling with energy, weight gain for no reason, low libido but don’t know why get your testosterone checked, it will b... See more


Company details

  1. Medical centre
  2. also in
  3. Clinic
  4. Diagnostic centre
  5. Doctor
  6. Medical office
  7. Specialised Clinic

About Optimale

Written by the company

Why trust Optimale

  • 🥇 Highest rated UK TRT company
  • 🇬🇧 UK doctors & pharmacy
  • 📞 Ongoing doctor support
  • What we do

    We help men who are struggling through life with Low Testosterone, to get tested and get treated by UK GMC Doctors. Get your life back with Optimale today, and feel great again!

    Optimale is a regulated healthcare provider and medical clinic, registered in the UK with the CQC (Care Quality Commission)

    Our mission is to improve the lives of men and their partners by making high-quality healthcare from top doctors accessible and convenient.

    We are the number 1 rated TRT clinic in the UK and we are proud of our reputation for providing the highest quality service, at a very reasonable price.

    Contact us today and we would be happy to talk to you about any symptoms you have, and help you evaluate whether treatment might work for you.

    Shop Blood Tests Low Testosterone Check What is TRT? Contact Us

    Contact info

    3.8

    Great

    TrustScore 4 out of 5

    1k reviews

    5-star
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    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 53% of negative reviews

    Typically replies within 24 hours

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    3.8

    All reviews

    (1,028)

    33 reviews in the last 12 months

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    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Absolutely outstanding service…

    Absolutely outstanding service from optimal. From the start it’s been very customer focused and the care of all staff is incredible. Everything is documented and advised before during and after treatment. Best decision I made, feel in very safe hands taking multiple treatments overlooked by knowledgeable doctors.

    12 February 2025
    Optimale logo

    Reply from Optimale

    Thank you for your kind review, we are very glad to hear you are happy with our service

    Rated 5 out of 5 stars

    Spoke with the Doctor

    Spoke with the Doctor, listened to all issues and was able to answer easily. Had a positive attitude throughout the call and put me at ease.

    11 February 2025
    Optimale logo

    Reply from Optimale

    Thank you for your kind feedback!

    Rated 5 out of 5 stars

    Great service and every man should have his T levels checked if struggling.

    Service that I have received is exceptional. As soon as my blood tests came back I was able to receive treatment and the advised dosage had me feeling like me again. Reminders on when to book blood tests and consultations are very useful to advise about circumstances and any issues. The treatment can be expensive when taking to account blood tests etc but worth it in my opinion.

    28 January 2025
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    Reply from Optimale

    Thank you for your kind feedback Shaun

    Rated 5 out of 5 stars

    Very prompt and understanding customer…

    Very prompt and understanding customer service. These people actually listen to their clients and tailor information and advice to individuals. Knowledgeable and helpful doctor, who took the time and trouble to understand all the individual circumstances. Thanks.

    30 January 2025
    Optimale logo

    Reply from Optimale

    Thank you for your kind feedback Ellen

    Rated 5 out of 5 stars

    Excellent service

    Excellent service, flexible consultants, expected results.

    28 January 2025
    Optimale logo

    Reply from Optimale

    Thank you for your kind feedback Przek

    Rated 2 out of 5 stars

    The initial consultation was rushed

    The initial consultation was rushed, and I felt like they didn't fully understand my individual needs. The follow-up appointments were also infrequent and difficult to schedule!

    21 January 2025
    Unprompted review
    Optimale logo

    Reply from Optimale

    Hi Frederick, we don't have any record of a patient by your name, please respond to our information request thank you.

    Rated 5 out of 5 stars

    This place is amazing.

    The actual level of care is amazing. From the moment I met Martina in Reception it was a welcoming and professional experience. She is a lovely person with a fount of information and superb people skills.
    I met Dr.Martin Rourke and within minutes felt that I had made the right decision. This man is a real doctor led by vocation and expertise. He was thorough in examinations, explained everything in advance and there was no rush. He struck me as a man who really cares about men's health and he gently held a conversation with me looking at aspects of my life which are problematic. His responses were insightful, pragmatic and I can really say that the consultation has had a profoundly positive affect on how I see myself and the need for more self care. His sense of humour adds to the experience. I highly recommend this practice.
    John Burns (56) from Kilkee, Co.Clare.

    10 January 2025
    Unprompted review
    Rated 5 out of 5 stars

    Recently prescribed TRT treatment

    Recently prescribed TRT treatment, obviously due to very low testosterone levels. The service was fantastic from the start. The initial contact with Courtney arranging blood test and getting the results was first class. The Consultation with Dr Virani ( Hope that's correct ) was very informative and put me at ease. Then arranging payment, subscription with Liz and receiving my TRT was once again, first class. There is lots of advice and a web chat with a Nurse on injection points, loading up your testosterone, it's all there for you. No stress and I mean that. The help and advice is always available. One of and probably the cheapest private clinic out there.

    7 January 2025
    Unprompted review
    Rated 5 out of 5 stars

    Dr Reville is the MAN

    Dr Reville is the MAN. I’ve been with these guys for a few years now and he’s the most knowledgeable I’ve spoken to yet. Really appreciated the conversation around the latest scientific literature around TRT and fertility treatment. More importantly, you can tell he really wants to help, passionate and is so receptive during the consultation. Felt heard!

    6 January 2025
    Unprompted review
    Rated 5 out of 5 stars

    Very professional team

    Very responsive to queries.
    Email responses are quick , friendly and informative.
    Very easy to se the service ie. Arrangement of blood tests and consultations.
    Consultation with doctor was also very good , she was happy to answer the many questions I had lol.

    17 December 2024
    Rated 2 out of 5 stars

    Times to responses have become…

    Times to responses have become significantly worse as of late

    11 December 2024
    Optimale logo

    Reply from Optimale

    Hi Richard, I'm sorry to hear that you have had an issue with response times. Reviewing your recent contacts I cannot see any slow responses so it would be good to review whether our emails are coming through to the right mailbox/going to spam, or if I have missed the issue. I'll contact you to discuss further.

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