Over the last couple of years an alternate supplier had been charging. Howeverit turned out we were actually an Opus customer. A huge muddle and Opus customer service - the lovely Elaina walked and... See more
Company replied
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There was some confusion over my bill when I moved into a new property Gemma Redmond listen to my complaint and was able to arrange a compromise which I was really grateful for it was good to be he... See more
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Just had a call back from Opus after my initial concerns and I cant fault Durrani. He Explained everything so clearly with me and sorted every problem and concern I have. Everyone should use peop... See more
Following the death of one of our Directors, I needed to gain access to the Opus Account. I was expecting it to be much more difficult but Sophie asked the questions and then checked the answers to... See more
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Company details
About Opus Energy
Written by the company
Opus Energy is a leading renewable business energy specialist. We’ve supplied small to medium UK businesses and other organisations since 2002 and currently power thousand of UK premises.
We pride ourselves on providing exceptional customer service and getting it right first time.
We want to make managing our customers' energy easier. Our easy-to-use online portal “My Opus Energy” allows you to view and upload meter readings across multiple sites, search and download invoices and track your energy usage. Anywhere, any place and at any time.
We’re installing the latest generation of smart meters across the UK. Plus with our ‘My Smart Energy’ app and portal customers can view and manage their smart meter usage across multiple sites.
Based in Northampton we employ people from the local area and beyond, offering apprentice schemes and providing flexible employment opportunities for both new-to-industry and more experienced individuals.
Sustainability is at the heart of what we do. We’ve installed LEDs, solar panels and electric vehicle charge points at our office. What’s more, we’re committed to helping our customers reach their sustainability goals by supplying renewable source electricity.
As part of Drax Group, we’re integral to the UK energy system. Drax runs the UK’s biggest single-site renewable power generation plant and was the world’s first business to announce its aim to be carbon negative by 2030.
Find out more at www.opusenergy.com
We pride ourselves on providing exceptional customer service and getting it right first time.
We want to make managing our customers' energy easier. Our easy-to-use online portal “My Opus Energy” allows you to view and upload meter readings across multiple sites, search and download invoices and track your energy usage. Anywhere, any place and at any time.
We’re installing the latest generation of smart meters across the UK. Plus with our ‘My Smart Energy’ app and portal customers can view and manage their smart meter usage across multiple sites.
Based in Northampton we employ people from the local area and beyond, offering apprentice schemes and providing flexible employment opportunities for both new-to-industry and more experienced individuals.
Sustainability is at the heart of what we do. We’ve installed LEDs, solar panels and electric vehicle charge points at our office. What’s more, we’re committed to helping our customers reach their sustainability goals by supplying renewable source electricity.
As part of Drax Group, we’re integral to the UK energy system. Drax runs the UK’s biggest single-site renewable power generation plant and was the world’s first business to announce its aim to be carbon negative by 2030.
Find out more at www.opusenergy.com
Contact info
Opus Energy House, The Lakes, NN4 7YD, Northampton, United Kingdom
- 01604 673 100
- contactus@opusenergy.com
- www.opusenergy.com
4.3
Excellent
8k reviews
Replied to 75% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
UNBELIEVABLE
Here we go again so we thought we were rid of this unbelievable corrupt company for good when we finally managed to break away from their dodgy Bionic over the phone rip off contract.
Their incompetence took them twice to the Energy Ombudsman in which we won both cases.
We have been with Valda Energy for nearly a year without a single issue with billing, supply and not getting ripped off, our electricity supply costs have reduced by over 60%
Now nearly a year later they are suddenly claiming we owe them £2k when we fully paid our agreed payment plan to the end of our dodgy contract.
We have emailed Opus numerous times which have been completely ignored and instead they have passed this fictitious debt on to a credit agency!
So off we go again to the EO for the third time unbelievable!
DO NOT USE THIS COMPANY THEY SHOULD BE STRUCK OFF
11 August 2024
Unprompted review
Reply from Opus Energy
Hi David,
I'm sorry to hear this.
We've sent you a message requesting some further information, so we can review this further.
Thanks,
Jack
Sham answered the call quickly
Sham answered the call quickly, and dealt with my query efficiently. Opus are easy to deal with. Makes a difference when you compare it to most other energy suppliers.
9 August 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Eva was very helpful during our call…
Eva was very helpful during our call and explained the situation with the billing perfectly. The invoices were dispatched immediately and I am now able to get them processed.
9 August 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Emma
An issue solved immediately in a very friendly professional manner
I made an unusual enquiry on behalf of an elderly neighbour. My telephone call was answered by Kerri Griffin. Within a few minutes my enquiry was dealt with to my satisfaction. Kerri’s telephone manner was friendly, welcoming and very professional.
Any interaction between customers and utility providers is maintained thro the person that responds to the call.
When the interaction is very positive and efficient as this was, it leaves the customer confident that your business is important to them
Thank you again Kerri.
9 August 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Emma
Quick reply once gone through…
Quick reply once gone through everything at the beginning.
Very helpful Received my invoice straight away .
Thank you
9 August 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Emma
very helpful with good advice
8 August 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Emma
Eva From Opus Energy
I just wanted to take a moment to express my gratitude for the incredible service you provided. I honestly can’t thank you enough!
From our very first conversation, I felt like I was in good hands. Your professionalism and attention to detail stood out right away. You took the time to truly listen to my needs and offered fantastic suggestions that really made a difference.
The quality of your work was just outstanding, and I appreciated that you kept everything on schedule. Communication was seamless, and I never felt left in the dark, which made the whole experience so much easier for me.
8 August 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Sham was very helpful and great
Sham was very helpful and great. He helped me with my payment plan and aided us in a tough situation.
8 August 2024
Unprompted review
Reply from Opus Energy
Hi Sebastian, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Initiative
Bunmi really made an extra effort to resolve the issue.
It was to do with changes to the National database relating to my address that are needed to take up new contracts with a new supplier. The initiative she took has made all the difference and I’m very grateful for that. Thank you.
7 August 2024
Unprompted review
Reply from Opus Energy
Hi Andy, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
I just recently had the pleasure of…
I just recently had the pleasure of being looked after and dealt with by Eva Mendez form opus energy, she really was most helpful extremely patient and understood what was being asked of her… Thank you Eva
8 August 2024
Unprompted review
Reply from Opus Energy
Hi Ronald, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Customer experience
Great experience calling OPUS Energy today. No delay in getting through to the customer service team, where Kerry sorted my queries with great knowledge and efficiency. Thanks Kerry and the team.
8 August 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Kerri
Kerri , was very helpful. She sorted out my problem very efficiently .
7 August 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 4* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Billing error sorted out quickly
Spoke to Kerri who immediately understood our problem with an invoice issued nearly two years late and for a tiny - and disputed - amount
5 August 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Megan Tyler was excellent.
Megan Tyler was excellent.
Having previously spoken with two of her colleagues who did not sort out my issue, she could not have been more professional and helpful.
5 August 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Just to say today Sven Thorsen
Just to say today Sven Thorsen, was so excellanct for sorting the account 0940273.
Hopefully he will have a good fucture.
2 August 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 4* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Megan was super helpful
Megan was super helpful, understood what was needed and actioned immediately.
Really good experience and not one I am normally used to with Energy Companies.
2 August 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Not only did Kerri understand my query…
Not only did Kerri understand my query she acted positively and promptly to resolve the problem. The result was that she made sure the correct final invoice was issued immediately and in response I have been pleased to pay the final balance by return.
A simple matter resolved quickly and easily for the benefit of both parties without delay or frustration!
1 August 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Bunmi Ogunlola
I had a lot of help in solving our miss reading of my meter which was no a true reading from Bunmi
thanks Bunmi
31 July 2024
Unprompted review
Reply from Opus Energy
Hi Julian, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
It started with a complain...
After having an issue with my smart meter, i raised a complaint that was dealt with by Gavin Clarke, who was able to assist and rectified the issues with meter readings very swiftly.
29 July 2024
Unprompted review
Reply from Opus Energy
Hi Chris, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
STAY AWAY FROM OPUS ENERGY***
STAY AWAY FROM OPUS ENERGY***
Opus Energy has been charging my small business £2000 per month (£24,000 per year) for JUST electricity usage, which is literally 100% more expensive than the competitive rates with other energy providers available for my area. I KNOW this because I spoke to many online energy comparing services companies, and they told me that the competitive rates I could get if I switch was less than £1000, which is more than 50% CHEAPER than opus energy.
Please everyone DO NOT renew your contracts or join with Opus Energy ever, as they are extortionately overcharging small family owned businesses and exploiting them. Instead go online and do research via Google/energy comparison companies, and you could save your business tens or thousands of pounds on energy usage, YES TENS OF THOUSANDS.
30 July 2024
Unprompted review
Reply from Opus Energy
Hi,
I am sorry to hear you have concerns.
I have sent you a message to request further information if assistance is required.
Thanks,
Gavin
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