Over the last couple of years an alternate supplier had been charging. Howeverit turned out we were actually an Opus customer. A huge muddle and Opus customer service - the lovely Elaina walked and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
There was some confusion over my bill when I moved into a new property Gemma Redmond listen to my complaint and was able to arrange a compromise which I was really grateful for it was good to be he... See more
Company replied
Just had a call back from Opus after my initial concerns and I cant fault Durrani. He Explained everything so clearly with me and sorted every problem and concern I have. Everyone should use peop... See more
Following the death of one of our Directors, I needed to gain access to the Opus Account. I was expecting it to be much more difficult but Sophie asked the questions and then checked the answers to... See more
Company replied
Company details
About Opus Energy
Written by the company
Opus Energy is a leading renewable business energy specialist. We’ve supplied small to medium UK businesses and other organisations since 2002 and currently power thousand of UK premises.
We pride ourselves on providing exceptional customer service and getting it right first time.
We want to make managing our customers' energy easier. Our easy-to-use online portal “My Opus Energy” allows you to view and upload meter readings across multiple sites, search and download invoices and track your energy usage. Anywhere, any place and at any time.
We’re installing the latest generation of smart meters across the UK. Plus with our ‘My Smart Energy’ app and portal customers can view and manage their smart meter usage across multiple sites.
Based in Northampton we employ people from the local area and beyond, offering apprentice schemes and providing flexible employment opportunities for both new-to-industry and more experienced individuals.
Sustainability is at the heart of what we do. We’ve installed LEDs, solar panels and electric vehicle charge points at our office. What’s more, we’re committed to helping our customers reach their sustainability goals by supplying renewable source electricity.
As part of Drax Group, we’re integral to the UK energy system. Drax runs the UK’s biggest single-site renewable power generation plant and was the world’s first business to announce its aim to be carbon negative by 2030.
Find out more at www.opusenergy.com
We pride ourselves on providing exceptional customer service and getting it right first time.
We want to make managing our customers' energy easier. Our easy-to-use online portal “My Opus Energy” allows you to view and upload meter readings across multiple sites, search and download invoices and track your energy usage. Anywhere, any place and at any time.
We’re installing the latest generation of smart meters across the UK. Plus with our ‘My Smart Energy’ app and portal customers can view and manage their smart meter usage across multiple sites.
Based in Northampton we employ people from the local area and beyond, offering apprentice schemes and providing flexible employment opportunities for both new-to-industry and more experienced individuals.
Sustainability is at the heart of what we do. We’ve installed LEDs, solar panels and electric vehicle charge points at our office. What’s more, we’re committed to helping our customers reach their sustainability goals by supplying renewable source electricity.
As part of Drax Group, we’re integral to the UK energy system. Drax runs the UK’s biggest single-site renewable power generation plant and was the world’s first business to announce its aim to be carbon negative by 2030.
Find out more at www.opusenergy.com
Contact info
Opus Energy House, The Lakes, NN4 7YD, Northampton, United Kingdom
- 01604 673 100
- contactus@opusenergy.com
- www.opusenergy.com
4.3
Excellent
8k reviews
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Eva is the best!
Eva is the best!
I had an outstanding experience with Eva. Her customer service is exceptional—she was attentive, friendly, and went above and beyond to ensure my needs were met. Eva's professionalism and genuine care made my call truly enjoyable.
11 July 2024
Unprompted review
Reply from Opus Energy
Hi Aurora, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Haley
Garry was effective and helpful
10 July 2024
Unprompted review
Reply from Opus Energy
Hi Frank, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Haley
Many thanks to Ali Khalid
Thanks to your colleague Ali Khalid for his help and courtesy - I have not been able to access invoices on the account I manage as Treasurer of a village hall. I have been trying to sort this out since January. I have phoned numerous times before and, despite assurances that everything will be correct in 24 hours, the correction had never been made. Fortunately with Ali's help my 7 month old problem is cleared.
10 July 2024
Unprompted review
Reply from Opus Energy
Hi Susan, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Haley
Eva was very helpful answered all my…
Eva was very helpful answered all my questions fully and dealt with my queries very quickly and effectively.
9 July 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Emma
Dealt with a lady called Tija
Dealt with a lady called Tija, I must say she was great. Helped me with 3 accounts, arranging refunds and rebilling. A pleasure to deal with.
9 July 2024
Unprompted review
Reply from Opus Energy
Hi Victoria, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Haley
Opus energy customer service mr harry…
Opus energy customer service mr harry and mr saven thorsen very helpful
5 July 2024
Unprompted review
Reply from Opus Energy
Hi Hamed, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Haley
Reply from Opus Energy
Hi Lesley, we'd be happy to discuss your experience with us in more detail. I've sent a request for your account information so I can arrange for someone to give you a call. Thanks, Kelly.
Courtnie-jade Sinclair
The advisor I spoke with, Courtnie-jade, was super helpful and got my query sorted ASAP.
Only issue was the wait to get through to her.
5 July 2024
Unprompted review
Reply from Opus Energy
Hi , Thank you for your 4* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Haley
Do not believe the Trustpilot score for… the high percentage of 1 star reviews.
Do not believe the Trustpilot score for this company and, instead, look at the percentage of 1 star reviews.
So many people have given a 1 star review and that is being really, REALLY generous!
Have charged me £1,000s because they said I had not informed them of a name change on my account, so have been charging me the the deemed rate retrospectively, so my bill is heartattackingly high!
I have sent them proof that I had informed them of the name change and instead of rebilling me accordingly, they've given me a deadlock letter to take to the Ombudsman.
Consequently, they get a 1 star review from me. Really avoid this company, they are terrible to work with and will not listen to anything you have to say. I think their customer support programme needs to be reevaluated, based on the amount of 1 star reviews they get.
Also, Trustpilot, if they've been given 23% of 1 star reviews (that's about 1,720 people), how can their average be 4.5 out of 5? That's confusing because that makes them look a legitimate company but with 23% of 1 star reviews, that's a lot of disgruntled people!
5 July 2024
Unprompted review
Reply from Opus Energy
Hi Ron, I'm sorry to see your unhappy, we'd like the opportunity to review this in more detail so I've sent you a request for your account information so I can arrange for a member of our Energy Relationship Team to get in touch. Thanks, Kelly,
Do not use Opus
Do not use Opus, they have a company called Bionic do their dirty work, signing unsuspecting customers up their exorbitant contracts. Nobody tells you until its to late. When you phone Opus they won't even talk to you about it saying it's not their problem- call Bionic, but guess what, it's also not bionics problem. So Opus just threaten you. This is not an isolated incident and Opus are just as guilty for permitting these brokers with what is essentially extortion. There are hundreds of businesses in the UK with the same problem, BBC Watchdog also ran a feature on it. Stay away.
4 July 2024
Unprompted review
Reply from Opus Energy
Hi Andrew,
I am sorry to hear that you have concerns with the third party intermediary process. I have sent you a message to request further information if assistance is needed.
Thanks,
Gavin
Glad to be leaving Opus
I’ve been with Opus for many years now without any problems, UNTIL RECENTLY!!!
They started taking large unsolicited sums from my account when I was well in credit with them, putting me under financial strain. I am glad to be leaving Opus!
4 July 2024
Unprompted review
Reply from Opus Energy
Hi Steve,
I'm sorry to hear about your concerns.
I have sent you a message to request further information if assistance is needed.
Thanks,
Gavin
Deemed rates on empty property
Dean worked through the complaint’s issue, swiftly and with understanding to a mutually, satisfactory conclusion.
Opus are to be praised for employing personnel with clear thinking and capable of moving away from ‘a scipt’.
2 July 2024
Unprompted review
Reply from Opus Energy
Hi Geoff, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Haley
Lovely person to deal with
Had an issue with my smart meter and billing. Polly was well informed, professional and very helpful in explaining what could be done immediately and what would happen in terms of a replacement meter in due course.
3 July 2024
Unprompted review
Reply from Opus Energy
Hi Sarah, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Haley
Great customer service
Lewis listened well and understood the issues I was having with our smart meter not sending reads and also the option if required to enter reads on the portal. He was able to resolve the matter within a few minutes by doing a restart and logging back into portal. Thanks for your help today.
3 July 2024
Unprompted review
Reply from Opus Energy
Hi Wendy, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Haley
Most helpful
The adviser Garry was very helpful and gave all the information needed on closing our account in a very clear way.
3 July 2024
Unprompted review
Reply from Opus Energy
Hi Katherine, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Haley
Excellent service
Excellent service
very helpful and polite, the person talking has a lot of patience.
Garry Thank you for all your help
3 July 2024
Unprompted review
Reply from Opus Energy
Hi Anita, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Haley
Been trying to get a refund since…
Been trying to get a refund since January 2024 for almost £3000. You make it so difficult for me to get MY MONEY back. When I cancel the DD you want to penalise me to the tune of 7.5% discount removed and send threatening letters. It’s ok for you but not for your customers. Absolute shambles of a company to deal with. Countless hours lost on the phone jumping though hoops with explanations as to why we cannot have our money back. How you have 4 stars on here is beyond me, it really is.
3 July 2024
Unprompted review
Reply from Opus Energy
Hi Craig,
I'm sorry to hear about your concerns and delays with receiving a refund.
I will be in contact shortly to discuss and resolve this.
Thanks,
Gavin
Tapi was very helpful and resolved my…
Tapi was very helpful and resolved my query quickly.
3 July 2024
Unprompted review
Reply from Opus Energy
Hi Christine, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Haley
Thank you
Ali Kahid fully supported the process to solve the problems I've had with paying and to resolve the situation through his calm and logical responses. The answered questions that helped us move on with sorting the inconsistencies in meter readings and problems with paying through direct debit
Excellent support and Thank you Ali
2 July 2024
Unprompted review
Reply from Opus Energy
Hi Caroline, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Haley
Lewis was able to help with the request…
Lewis was able to help with the request i had
2 July 2024
Unprompted review
Reply from Opus Energy
Hi Johanna, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Haley
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.