OrangeWebsite.com - Iceland Web Hosting Reviews 272

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Our team is with Orange since 2019. During all these years we opened dozens of tickets to get support. In all the cases they were extremely quick, helpful and polite. Especially the head of the compan... See more

Rated 5 out of 5 stars

This is the best host I have ever dealt with, and I have used a half dozen. Definitely the fastest, most thorough, and most user friendly tech support I have ever encountered. Their professionalism an... See more

Company replied

Rated 5 out of 5 stars

OrangeWebsite deserves 10 stars as far as I am concerned! I have been a client for many years and I have never once been let down. Their support team is second to none! They always go above a... See more

Rated 2 out of 5 stars

2FA didn't work, it got disabled twice and when I reported it, I got referred to the instruction page. I was also able to avoid 2FA by clicking through from the main page. Email redirect also disabled... See more

Company replied

Company details

  1. Web hosting company

Written by the company

We are an Iceland-based freedom of speech web hosting provider. Our mission is to provide everyone in the world an equal opportunity to publish their words freely without being harassed or censored. The services we offer are specifically designed for people who are concerned about security and privacy matters. We have been rapidly growing to become one of the leading web hosting providers in the country. We have clients from over 100 different countries around the world as of 2024. We have learned in the past how difficult it is to find a good web hosting provider. Therefore, we want to make things differently from our peers. At OrangeWebsite, we respect our clients and co-workers and we always deliver what is promised. We have strict policies regarding the hardware lifecycle and we never use obsolete or out-of-date software. All of our services come with a full satisfaction guarantee.


Contact info

4.1

Great

TrustScore 4 out of 5

272 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Long Term Customer Pleased With Support

I have been with Orangewebsite for 2 1/2 years. I have a mommy blog and just started a new CPA firm and opened up our business web site with them. The business web site has taken a lot more technology knowledge than I have because of the need for our server to communicate with Google Workspace. For this issue and others getting the new web site up and running I have had to lean heavily on orangewebsite.com's support team. They have answered all of my emails within 15 minutes and have quickly solved the problems and exercised patience with my novice website development experience. I don't know what the other reviewers who give them a low rating are talking about. I've given orangewebsite.com plenty of reasons to let me down, but they never have and there's no reason for them to go above and beyond to help me because I'm only a small customer giving them a few dollars per month.

6 September 2022
Unprompted review
Rated 5 out of 5 stars

Superb Customer Service and Technical Support

I would like to take this opportunity to publicly thank the support team at OrangeWebsite for their help and patience in getting my website up and running. I am a teacher with next to no experience in web development, but with the assistance of the technical support team, I was able to build and publish a fully functional website for a very reasonable price.

21 August 2022
Unprompted review
Rated 1 out of 5 stars

No privacy, very bad support

I can't send email, they are on blacklist. Hard to send email even to Gmail domain, they don't want refund money. Also they can read your email and send email from your account like it is you. NOT RECOMMEND

7 August 2022
Unprompted review
Rated 1 out of 5 stars

Don't be fooled by their marketing...

This hoster claims to be censorship proof but that is not the case. They have been caught red handed censoring investigative journalists on multiple occasions when the topic displeases them. Be very careful about OrangeWebsite and do not get fooled by their misleading marketing; they are gatekeepers and WILL take you down as they please.

23 March 2022
Unprompted review
Rated 5 out of 5 stars

I am impressed

I am impressed. They are fast, responsive, answer questions quickly, and are there to help in a fast, safe, secure method. I highly recommend.

22 February 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

I used orangewebsite previously and found they provided outstanding service for my website. As soon as I was ready to go back on internet, I again chose orangeweb for my needs, service, technicians, all their staff are excellent. Thanks for all you do.

12 December 2021
Unprompted review
Rated 1 out of 5 stars

I would never recommend them

Terrible customer service. Very difficult to deal with. Perhaps language is an issue but that can't be the entire problem. There is certainly an attitude problem as well. They have your money and then could care less about your satisfaction with their service.

On top of this my website was the subject of a DDoS attack. Rather than trying to mitigate this they immediately took down my site and tried to get me to pay $6,000 per month to protect it and put it back up!

When I said no (Similar services are available for $20 to $200/month) then they explicitly refused to cooperate at all with law enforcement (US Department of Justice, Cyber Crimes Unit) to investigate the attack and even gave me trouble retrieving my files on their system.

2 November 2021
Unprompted review

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