I had a wonderful experience with Orchard Orthodontics. Everyone is so friendly and I felt well informed throughout the treatment and achieved great result.
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Had my appointment at the Croydon office and cannot say enough lovely things about the service. Everyone was so helpful and polite. Cannot recommend enough if you need any dental or orthodontic work d... See more
Having completed treatment with Orchard the customer service was mixed. Once in the system (and there's a long wait) the appointments are ok. However it's very much on their terms and little flexib... See more
I had a pretty significant open bite, and Orchard Orthodontics completely transformed my smile. From the start, I felt well cared for and fully informed about every step of my treatment. They always t... See more
Company details
Written by the company
We are a specialist orthodontic clinic, led by award-winning orthodontist Dr Kalim Sadiq. We offer advanced teeth straightening treatments, including Invisalign®, lingual braces, ceramic braces, and the Damon™ system. Recognised as one of Europe’s top 1% Invisalign providers, we are committed to delivering exceptional orthodontic care, tailored treatment plans, and consistently outstanding results for patients of all ages. In addition to specialist orthodontics, our East Croydon clinic also features highly experienced cosmetic dentist Dr Sejil, who provides expert composite bonding, general dentistry, and a full range of aesthetic dental treatments.
Contact info
Orchard House, 114-118 Cherry Orchard Road, CRO 6BA, Croydon, United Kingdom
- 020 8649 7500
- www.orchardortho.com
4.6
Excellent
26 reviews
No recent history of asking for reviews
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Bad customer service.
Bad customer service.
After multiple blunders by Orchard Orthodontics which were no mistakes of mine or my childs, we received appalling customer service from a member of staff who could not grasp the situation. After many phone calls to first advise the errors made of replacement retainers that I'd paid for, a callback, and sending a complaint in writing (the complaints procedure on the website is not adhered to by staff either) followed by further phone calls - all a waste of my time and energy and were still insistent I paid more money for the missing retainer to be posted and wasted more time to go into the practice twisting it so they were 'seen to give good service'. I am usually a calm person but after over a week of phone calls this member of staff managed to enrage me. We will not be returning to Orchard Orthodontics nor will we be recommending them. They should change their slogan "WE GO THE EXTRA MILE TO MAKE YOU SMILE" Definitely not! This person needs retraining as they are damaging the business. Avoid.
8 March 2024
Unprompted review
Mediocre customer service
Having completed treatment with Orchard the customer service was mixed. Once in the system (and there's a long wait) the appointments are ok. However it's very much on their terms and little flexibility for you. eg. Arrived 10 mins late due to a major traffic incident on Brixton Hill and they refused to see us, yet we've regularly waited 20+ mins after our appointment time. Arrived for retainer appointment having travelled for an hour in rush hour traffic (and taken daughter out of school) to be told they didn't have them in, but didn't let us know!!!
The practice seems to be the only one local dentists make referrals to and therefore the practice has a monopoly in author dentistry in the area, someone else needs to open an author dentist in Streatham / Brixton to create some competition so their customer service improves.
24 January 2024
Unprompted review
You can never get through on their…
You can never get through on their phone lines. They have several branches and all serviced by one single line and it is therefore always engaged and you can be on hold for 20 minutes each time!
It drives me crazy every time I need to phone them about my son’s treatment!
1 March 2023
Unprompted review
Great professional dedicated service
Great professional dedicated service. Know how to look after and care for their patient. It’s a place to get your teeth fixed for a perfect smile!
18 June 2022
Unprompted review
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