Ordnance Survey Reviews 

16,996
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 2,797 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the detailed maps, intuitive route planning tools, and the overall convenience of using the digital application. Many people also find the website simple to navigate, and frequently note that physical orders arrive promptly and securely packaged. Some reviewers were not happy with occasional technical glitches, noting that map views can spin unexpectedly and route recording features sometimes stop. Consumers additionally mentioned difficulties with connection stability and occasional challenges when trying to access digital features smoothly. A few other people also felt that the pricing could be more competitive or that managing subscriptions was overly complicated.

What people talk about most

Product

People report high satisfaction with the product, describing both paper and digital mapping options as clear,... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the reliable mapping, excellent... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the rapid shipping times and... See more

Application

Users describe positive interactions with application, highlighting its reliability for planning routes and... See more

Website

Consumers express satisfaction and appreciation for the website, highlighting that it is simple to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The OS subscription service is super easy to sign up to and use, you can save all your routes and find ones people have already created. Downloading can take a while when they are big maps and it... See more

Rated 5 out of 5 stars

Ordance Survey explorer maps are really great products and the offer of a free OS Map case when buying two maps was superb value. I already have one of these already but worthe getting a spare as thes... See more

Rated 5 out of 5 stars

OS premium mapping online and on the app is a great investment for a walker or cyclist. I use it to find and plan routes and for navigation. Clear detailed mapping as you would expect from OS. Some gr... See more

Company replied

Rated 5 out of 5 stars

Ordnance survey is always good and I have greatly appreciated the services they provide for many years. That said, recently on the app it doesn't appear to be saving the walks I have been recording. C... See more

Company replied


Company details

  1. Mapping service
  2. also in
  3. Land surveying office
  4. Map shop
  5. Outdoor Activity Organiser
  6. Outdoor clothing and equipment shop

About Ordnance Survey

Written by the company

  • Enables customers to enjoy the outdoors.
  • Supports government delivery of key policies and services.
  • Helps businesses unlock efficiency through our location data.

Learn about Ordnance Survey's (OS) products and services below.


Exploring the outdoors

Make the most of your time outdoors and discover new places to explore using our range of outdoor products.

The OS online shop can cater for your outdoor needs.

Shop our best sellers!

OS Maps App

OS Explorer & Landranger Paper Maps

OS Custom-Made Paper Maps


Government and Public Sector

More than 6,000 public sector organisations across Great Britain use OS data for public good. From informing councils in the delivery of local services, through to helping emergency services navigate to the right door. 

Find out how our datasets and geospatial services can benefit your Public Sector organisation.

Discover OS Data


OS for Businesses

Our location expertise and products can help support businesses across a wide range of sectors.

Discover OS Data

Our commercial network of over 2,000 Partners can help with bespoke location solutions, derived from OS data.

Find a business partner


Need further help or support?


Review our Online Shop FAQs

Contact us


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17k reviews

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4.5

All reviews

(16,996)

2,305 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I need to use the OS App, but

I need to use the OS App, but it is not easy to use.

It is hard to save routes, and find them again.
Also, you need to turn off Power Saving on your phone, so battery usage is high

11 February 2026
Ordnance Survey logo

Reply from Ordnance Survey

Thank you for taking the time to leave us a review. We appreciate your feedback and regret the difficulty using our app. We will investigate this and be in touch with you on the email address provided.

Rated 5 out of 5 stars

OS Maps plus map case

Ordance Survey explorer maps are really great products and the offer of a free OS Map case when buying two maps was superb value. I already have one of these already but worthe getting a spare as these are so much better than other branded map cases that I have tried.

11 February 2026
Rated 5 out of 5 stars

OS shop - works well

Have used OS shop before and they perform well. Again this time, ordered a selection of maps , having succumbed to the free waterproof carrier ploy!

The maps , great as ever, all arrived well packaged , with the free waterproof carier , as expected and on time. Reliable service .

11 February 2026
Rated 2 out of 5 stars

Don't get me wrong the map services are…

Don't get me wrong the map services are good, but the auto renewal doesn't give you warning that it is coming up, you get the invoice the same day it takes payment.

11 February 2026
Ordnance Survey logo

Reply from Ordnance Survey

Hi Neil

We are very sorry to hear that you did not receive any prior notification of the subscription renewal.

We will investigate this and contact you on the email provided.

Rated 4 out of 5 stars

I find all the overlaid stuff on the…

I find all the overlaid stuff on the online maps a total nuisance, it gets in the way of the excellent mapping I hoped I was paying for. Should I have to work so hard to eradicate all the added information littering my screen?

6 February 2026
Ordnance Survey logo

Reply from Ordnance Survey

Hi Gary

Thank you for taking the time to leave us a review.
We appreciate your feedback and are sorry to hear that your online map experience is being hindered. We will investigate this and be in touch on the email address provided.

Rated 5 out of 5 stars

The Go To Map

The OS subscription service is super easy to sign up to and use, you can save all your routes and find ones people have already created.

Downloading can take a while when they are big maps and it could be my settings on my phone but it freezes if you navigate away from the map but its a great tool to have when you are out walking.

16 March 2025
Rated 5 out of 5 stars

I use the App very frequently

I use the App very frequently. Gone are the days of using an out of date paper map! I use ‘create a route’ regularly when planning a group walk: the profile produced and the timing estimate are very useful features.

11 February 2026
Rated 5 out of 5 stars

A Special Occasion

This was a gift for my grandson. The collection gave us a chance to talk about life before satnav, and the quiz book is a fun way to share the information with friends. I hope he appreciates it. I can never really tell if he is being polite...

18 February 2026

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