Original Grain Reviews 357

Haven't had the chance to wear the watch. Looks great and the package was great with the spare parts.

Watch Don't even fit on my wrist plus instructions are for a chronograph watch you sent a plane Japanese battery watch gotta say I'm disappointed but learn my lesson

I have purchased three watches from Original Grain. One of the watches received was a duplicate watch. Original Grain went above and beyond by letting me return the duplicate mystery watch and sending me a new unique watch. Customer service is the best. Looking forward to more purchases in the future.

Giving a 4 only because we had an issue on a watch given as a gift and shouldn’t have even minor issues 30 days in. But that being said we contacted them, took it to a jeweler for the fix, submitted the cost and we were reimbursed quickly.

Watch is nice looking so glad it survived the process.

I recently ordered what we thought would be a beautiful, unique, and American-made product. It was supposed to be a Christmas gift for my son-in-law. The watch face was advertised to display "Old No. 7 Brand," which is the Jack Daniels brand. However, the watch face arrived blank.

I contacted the company, and they asked for pictures. After I sent them, their response was that the wood grain doesn't always match the advertisement due to the natural variations. Their solution was either to return the product for another one (which they confirmed wouldn't arrive by Christmas) or to receive a refund.

I am extremely disappointed with the deceptive practices of this company. I feel misled, like many others I've read about this holiday season. It's unacceptable to take advantage of customers, especially during this time of year. I would advise others to avoid Original Grain.

I ordered a watch on December 9th, 2025, and today is December 18, 2025, and I still have not received it. Not only have I not received it, but no one can tell me where it is. Other than email, there is no customer service to speak with making it difficult to communicate and resolve issues quickly. All I want is to know where my watch is and some action showing someone is at least trying to help.

First clue: no customer service phone number. That is because their customer service is non existent. So poorly run. I have emailed them 6 times with only one response of "Oh we are so sorry you didn't enjoy your experience, but we will be in touch". STAY AWAY!!!!

Although, shipping was slower than I expected, I believe the holidays may be to blame. The watch is beautiful and I have received many compliments. It's a great addition to my collection.

Customer service is poor. There is no login on their website. No receipt included with shipment. Watch is mediocre quality. Packaging is good. If there is a problem with the watch, I’m sure I’m screwed. It’s a Christmas gift. Can’t even confirm this is the actual watch I purchased. Not feeling too good about this company- watches are made in China.

Just received an email from customer service. They provided a copy of my receipt as well as a packing slip. I emailed this afternoon. Quick response but difficult to speak with a person. Email was sufficient. Verdict is out on watch quality.

The customer service was excellent and the notifications of transit were timely. The watch is beautiful. It is a gift so I haven’t received their thoughts on it yet but I know he’ll love it.

Great quality
Haven’t been able to set the date

Outstanding quality and impeccable customer service at an extremely reasonable price!

Quick and easy order process. Good looking watch.

Watches are solid, comfortable to wear and striking in appearance.

The watches are beautiful, I bought two of them.

Original grain chrono watches are some of the best watches I’ve ever owned. Super scratch resistant. Beautiful watches.

Excellent and responsive customer service

Beautiful Watch Gift! My gift was sent quickly and delivered in a beautiful wood box. The extra watch box is a beautiful addition as a gift also.

Unique, quality watches. I got the Forest Fire Ember watch, and I love the look and aesthetic of the watch. Well done! I'm not too much of a whiskey enthusiast but, I will be looking to get a whiskey barrel watch in the future. Thanks again for an amazing, and interesting timepiece.