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Original Grain Reviews 357

•
TrustScore 4 out of 5

3.9

Watch Manufacturer
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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as beautiful, unique, and of excellent quality. Many people appreciate the craftsmanship and design of the watches, noting their solid feel and impressive appearance. The purchase process is frequently mentioned as smooth and easy, with many consumers expressing satisfaction with their orders. However, some customers also noted issues with customer service, mentioning slow responses or a lack of direct communication channels. There were also occasional reports of watches arriving damaged or not matching the advertised description, and some people experienced delays or problems with order delivery.

What people talk about most

Product

Customers generally express satisfaction with the product, often praising the watches' beautiful, unique... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the durability, craftsmanship, and... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the excellent and professional... See more

Order

Users describe ambiguous interactions with order. While some customers report positive experiences, such as... See more

Response time

People report ambiguous experiences with response times. Many customers praise quick responses from support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Giving a 4 only because we had an issue on a watch given as a gift and shouldn’t have even minor issues 30 days in. But that being said we contacted them, took it to a jeweler for the fix, submitte... See more

Rated 3 out of 5 stars

I wanted to try the brand and needed the purchase to arrive within 6 days due to being a gift. I ordered the 46mm Teal and Bronze, (which seemed to be a fine quality watch) paid the addition fee for 2... See more

Rated 5 out of 5 stars

I absolutely love my Forest Fire watch — the red color version is stunning! The purchase process was simple and smooth, and when I needed to order additional links, customer service made it quick and... See more

Rated 5 out of 5 stars

All I can say is wow! This is such a beautiful timepiece, I love original grains unique designs using real wood. I am definitely obsessed and can’t wait to add more to my collection. Only thing I do... See more

Company details

  1. Watch Manufacturer

Written by the company

Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.

Contact info

3.9

Great

TrustScore 4 out of 5

357 reviews

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1-star

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Beautiful watch

Beautiful watch. Have not had it long enough to determine how well it works and quality of the product. Will update review if any issues encountered.

30 September 2025
Rated 3 out of 5 stars

Time will tell

So far it's been good just got the watch last week ⌚️ looks good but I've should of checked if it was luminous or at least glowed in the dark or something but it just a normal watch so far I just wear the church and then change into a night time watch something that illuminates or at least glows in the dark so I can see the time. But time 😅will tell!🤣

30 September 2025
Rated 4 out of 5 stars

Watch came and package was damaged

Watch came and package was damaged. After contacting company twice a new watch was sent. Unfortunately, it wasn’t in for my husband’s birthday.
We were please with the watch once we received it. Very nice!

29 September 2025
Rated 3 out of 5 stars

The stop timer isn’t zeroed in

The stop timer isn’t zeroed in. It’s set to three second mark. Otherwise, beautiful watch.

29 September 2025
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Reply from Original Grain

Hey Levy, saw your comment, there 100% is a good way to zero on the chrono hand. How I typically do it is pull the crown out (2clicks) push the top pusher on the chronographs to get back to 0 , since you’re on second 3 you’ll have to push it 57x to get back to 12’

Once it’s aligned where you want it , push the crown back in and select the bottom pusher. That will set the clock and allow you to be perfectly aligned.

Ever have more questions, feel free to email our customer service support@originalgrain.com or direct andrew@originalgrain.com

Best
OG family

Rated 1 out of 5 stars

Watch has many issues & doesn't work

Watch band too big. No way to fix w/o a jeweler or buying a kit online. Watch battery dead upon arrival. SO disappointing. My birthday present is still on the counter in pieces!

29 September 2025

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