Whilst I had to wait nearly an hour before someone could assist with my request for a better daily rate, in the end it was well worth it. ‘Dave’ & I agreed on a deal to my satisfaction. I’ve been an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mel was very polite, friendly and professional. Whilst he was unable to obtain a further discount off my gas account, he managed to obtain a higher percentage off the VDO for me for my electricity,... See more
Company replied
I had to wait on the phone for more than a half an hour before getting a response to my phone enquiry, but when someone answered the phone, my account changes were made quickly and efficiently. Thanks... See more
Company replied
After the hacking there was some confusion about my bill and when it was due. The young man who responded to my email Kelvz was very helpful and answered all my questions.
Company replied
Company details
- Energy supplier
- Electric utility company
- Gas cylinders supplier
- Green energy supplier
- Internet Service Provider
- Solar Energy Company
About Origin Energy
Written by the company
Connect your energy with Origin Energy - an Award Winning Electricity Provider & Gas Supplier. We also offer NBN internet, LPG, and custom solar solutions.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Over 4 million Aussie customers choose Origin
Written by the company
- Hassle-free online sign up
- With no hidden fees or lock in contracts. You can sign up in less than 5 minutes, and we take care of everything. Easy energy, all the way.
- Earn points and rewards
- From saving up to 12¢ per litre on fuel to collecting Everyday Rewards points to save on shopping – good value never stops when you join Origin!
- Leading green energy retailer
- We’ve been a leader in renewables for 15+ years. In fact, we’ve put more solar on Aussie rooftops than any other electricity and gas retailer.
Contact info
321 Exhibition Street, 3000, Melbourne, Australia
- 13 24 61
- hello@origin.com.au
- www.originenergy.com.au
4.4
Excellent
26k reviews
No recent history of asking for reviews
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Excellent service
Excellent service. The customer service lady was very helpful and set up a new more cost effective plan. Took less than 10 minutes. Very efficient and friendly
5 June 2026
Unprompted review
Reply from Origin Energy
Hi Jeanette, thank you for your wonderful feedback! We're delighted to hear that our team was able to help you find a more cost-effective plan and make the process quick and easy. We'll be sure to pass your kind words on to the consultant who assisted you. Thanks - David
Poor connection communications
I was not notified for the 2 failed connections, it took an additional 24 hours to be connected. Only when I called for an update I was told the connections failed (due to our solar) I had to speak to 3 agents before I got my electricity put on. The communication was poor and it was only the last agent who gave me consistent updates.
3 June 2026
Unprompted review
Reply from Origin Energy
Hi Sarah! Thanks for sharing this feedback, we’re really sorry this was your experience. We can absolutely understand how frustrating it would be not being kept informed about the failed connection attempts and needing to follow up to get answers. This isn’t the level of communication we aim to provide, particularly when you’re trying to get connected. While it’s great the final agent was able to support you with consistent updates, we know it should’ve been a smoother process from the start. We’d really appreciate the chance to review what happened and make sure everything is set up correctly for you now. Please reach out to us at supportsocial@originenergy.com.au or send your account details via Facebook Messenger, and we’ll take a closer look and follow this up for you. Thanks -Lana
A big Thankyou
Thankyou, Bec & Lovely for your prompt customer service. I have always found all Cust service Reps very helpful. All their assistance as been greatly appreciated. I am very happy customer. Cheers.
Kind regards. Des.Johnston.
4 June 2026
Unprompted review
Reply from Origin Energy
Thank you for your wonderful feedback Des. We’re delighted to hear that Bec, Lovely, and our customer service team have consistently provided helpful and prompt assistance. We truly appreciate your kind words and are grateful to have you as a valued customer. Thanks so much - David
Excellent
Excellent, I needed a copy of my last Electricity Bill, my email was answered immediately
I am very impressed
Well done Norm
3 June 2026
Unprompted review
Reply from Origin Energy
Hey Jacqueline, thanks for your amazing feedback! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Power wasn’t connected
Power wasn’t connected, rang up they told me it was, it was not very rude and then got charged an after hours fee when they should have had it on
Awful
3 June 2026
Unprompted review
Reply from Origin Energy
Hi Lachlan,we're sorry to hear about your experience. We understand how frustrating this situation would have been.
Please note that same-day reconnections can incur an after-hours fee, depending on the distributor's charges. If you need further assistance with your connection, please send us a PM on Facebook so we can assist further! Thanks - David
Great service from customer service
Customer service man was great.
He switched me to the cheaper plan straight away saving me trouble of switching providers.
Great manner and service from Origin staff member.
3 June 2026
Unprompted review
Reply from Origin Energy
Hi there, thanks so much for your kind words, we love hearing this! 😊 It’s great to know our team member was able to quickly help you find a better plan and make the whole process easy and stress free. That’s exactly the experience we aim to provide. Thanks again for taking the time to share this, take care! Thanks -Lana
Called to Request Account Statement For Idexx Laboratories
I called Mini (Supreet) to request an account statement for Idexx Laboratories, and she assisted me immediately by generating the statement and sending it through to my email straight away. I could not have asked for faster service. Mini is a fantastic asset to your team, and her prompt assistance was greatly appreciated.
Thanks,
Sarita
NUS Consulting Group
3 June 2026
Unprompted review
Reply from Origin Energy
Thanks for your feedback Sarita for your wonderful feedback. We're delighted to hear that Mini was able to assist you so promptly and efficiently with your account statement request. Providing fast and helpful service is what we strive for, and it's great to know Mini delivered such a positive experience. We'll be sure to pass on your kind words and recognition to her. Thanks - David
Very helpful and knowledgeable operator
Very helpful and knowledgeable operator
3 June 2026
Unprompted review
Reply from Origin Energy
We love hearing this, thank you! 😊 It’s great to know you found the support helpful and knowledgeable. If you ever need a hand again, we’re here for you! Thanks - Lana
Absolutely TERRIBLE service!!
Absolutely TERRIBLE service!!! DO NOT sign up with them.. I received speeds of only 1-4Mbps.. I canceled the service within an hour of having it, and now they are charging me the full first month because they have a minimum 30 cancellation policy… Absolutely bullshit!! Why am I being charged for an unusable service that I canceled within an hour..
1 June 2026
Unprompted review
Reply from Origin Energy
Hey Donovan, we’re really sorry to hear about your internet experience and appreciate you raising this with us. We understand your concerns around the speeds you were getting and the cancellation timeframe, and we’d really like the chance to take a closer look at what’s happened here with both the service and the charges applied. Please send your account details to supportsocial@originenergy.com.au or reach out via Facebook Messenger to get this escalated further. Thanks -Lana
Reply from Origin Energy
Thanks so much for your feedback Leon! We’re really glad to hear you found the service fast and efficient, that’s exactly what we aim for 😊 If you ever need a hand again, we’re always here to help. Thanks -Lana
Helpful staff and good service.
1 June 2026
Unprompted review
Reply from Origin Energy
Thanks for your kind words Ian! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
When I rang Origin to get a better…
When I rang Origin to get a better rates this could not be done but when I went to another suppler then Origin rang me giving be better rates, after being with Origin for many years I through I would be look after a lot better in the first placs
28 May 2026
Unprompted review
Reply from Origin Energy
Thank you for taking the time to share this, Terry, we completely understand your frustration, and frankly, your disappointment is entirely valid. We're grateful you've shared this feedback because it's exactly the kind of insight that helps us improve the way we look after our customers going forward 😀 Thanks - Lachy
Very helpful person in Maggie
1 June 2026
Unprompted review
Reply from Origin Energy
Hey Colin, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with Maggie. Have a great day! Thanks - David
Great consultant
Consultant was knowledgeable and helpful and assisted me very well. I started the call scared and nervous and finished confidently with a plan. Their customer service skills were outstanding
1 June 2026
Unprompted review
Reply from Origin Energy
Thank you so much for sharing this, Mel 😊 Starting a call feeling scared and nervous and finishing it with confidence and a clear plan, that is exactly the outcome we hope for in every single interaction, and hearing that it happened for you is just wonderful. Thanks - Lachy
The young man was so polite ,non …
The young man was so polite ,non judgmentle kind and couldn't have made thins easier to understand . So I thank him so much ❤️
1 June 2026
Unprompted review
Reply from Origin Energy
Thank you so much for sharing, Lee ❤️ We're so glad you had such a polite and easy conversation with our energy specialist. Feedback like this reminds our people that the work they do truly matters. Thanks - Lachy
I was heard and wasn’t pushed to change…
I was heard and wasn’t pushed to change something I didn’t want to change!
Customer service is always friendly and easy to deal with!
31 May 2026
Unprompted review
Reply from Origin Energy
Thank you so much for this lovely feedback! 🥰It's so important that our customers feel heard and respected, and that means never pressuring you into something that isn't right for you. We're so glad that came through in your experience! Thanks - Lachy
Reply from Origin Energy
That's the best kind of review, Massimo, straight to the point 😊 Thanks - Lachy
It was effortless to set up my account
It was effortless to set up my account. Origin Energy is totally reliable.
26 May 2026
Unprompted review
Reply from Origin Energy
Thank you so much for your lovely feedback! 😊 We’re really glad to hear your account setup was so effortless and that you’re finding us reliable, that’s exactly the kind of experience we aim to provide. If you ever need anything at all, we’re always here to help! Thanks -Lana
Quick response never knew about getting…
Quick response never knew about getting over paid money back so it was easy to use aswell
29 May 2026
Unprompted review
Reply from Origin Energy
Thank you for sharing your experience! Great to hear our team could respond quickly and help sort out your overpayment, making things simple and easy is what we’re all about. We really appreciate you taking the time to leave this review, and we’re always here if you need us! Thanks -Lana
I was not able to talk to someone at…
I was not able to talk to someone at Origin, and my position was to tell you when and where l could pay the account.
I was able to pay a certain amount and give you a date for the final payment.
Nothing like being able to TALK to someone to apologise for not being able to pay on time!!!!
28 May 2026
Unprompted review
Reply from Origin Energy
Hi Bill, Thanks for your feedback, we understand how important it is to be able to speak with someone directly, especially when you’re trying to organise payments or explain your situation. We’re glad you were able to make a payment arrangement, but we hear you on wanting that human conversation as well.
If you still need a hand, please reach out to us via Facebook Messenger or email us at support@originenergy.com.au, we’ll be there to support you and help with your account! Thanks -Lana
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