Whilst I had to wait nearly an hour before someone could assist with my request for a better daily rate, in the end it was well worth it. ‘Dave’ & I agreed on a deal to my satisfaction. I’ve been an... See more
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Review summary
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Mel was very polite, friendly and professional. Whilst he was unable to obtain a further discount off my gas account, he managed to obtain a higher percentage off the VDO for me for my electricity,... See more
Company replied
I had to wait on the phone for more than a half an hour before getting a response to my phone enquiry, but when someone answered the phone, my account changes were made quickly and efficiently. Thanks... See more
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After the hacking there was some confusion about my bill and when it was due. The young man who responded to my email Kelvz was very helpful and answered all my questions.
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Company details
- Energy supplier
- Electric utility company
- Gas cylinders supplier
- Green energy supplier
- Internet Service Provider
- Solar Energy Company
About Origin Energy
Written by the company
Connect your energy with Origin Energy - an Award Winning Electricity Provider & Gas Supplier. We also offer NBN internet, LPG, and custom solar solutions.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Over 4 million Aussie customers choose Origin
Written by the company
- Hassle-free online sign up
- With no hidden fees or lock in contracts. You can sign up in less than 5 minutes, and we take care of everything. Easy energy, all the way.
- Earn points and rewards
- From saving up to 12¢ per litre on fuel to collecting Everyday Rewards points to save on shopping – good value never stops when you join Origin!
- Leading green energy retailer
- We’ve been a leader in renewables for 15+ years. In fact, we’ve put more solar on Aussie rooftops than any other electricity and gas retailer.
Contact info
321 Exhibition Street, 3000, Melbourne, Australia
- 13 24 61
- hello@origin.com.au
- www.originenergy.com.au
4.4
Excellent
26k reviews
No recent history of asking for reviews
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Friendly and efficient
Friendly, courteous staff. Answered all my questions and got the best deal available at the time. Transfer process went through seamlessly
7 July 2026
Unprompted review
Reply from Origin Energy
Thank you for taking the time to share your experience Dennis! We're so pleased to hear that our team was able to answer all your questions, help you find the best available deal, and make the transfer process seamless.
Providing friendly, efficient service is exactly what we aim for, so it's great to know we delivered on that for you.
Thanks again for choosing Origin, and please don't hesitate to reach out if we can help with anything in the future. Thanks -Lana
The staff member was very good in…
The staff member was very good in explaining everything in his ability to help .
8 July 2026
Unprompted review
Reply from Origin Energy
We're delighted to hear that our team member was able to explain everything clearly and provide the support you needed. Thank you for taking the time to share your feedback, it's always great to know when our staff have made a positive difference to your experience. - Thanks - Lachy
Rubbish company can take money wont give back
Rubbish! Had nothing but problems in a mesh network. I moved into a property and there was a past bill in the letter box so i called up and explained i had only just moved into the property and its not mine it must be from the previous tenants.. orgin then took my details to create a new account to bill from my move in date and to disregard thsj bill though opened any account without me agreeing verbally or in email etc for the overdue bill. The bill then came with my name on it and an over due amount with collections attached..
After back and forth phone calls and email chains it was reversed and I let excualtion go due to opening a second account in my name with no concent
Fast forward 2 years of paying electricity and hot water on time every time and staying in credit!! my hot water was always around the same amount monthly.. just before I vacated the property our hot water meter was changed to a smart meter and I was hit with a bill approx 5 -6 x times the normal amount.. the bill stated i used 14thousand L of hot water in a month.
I explained to them this isn't the case myself and parter work 6 days a week 10 hrs and wash on cold. I closed the accounts and moved house..
after getting sent emails of late bills and collections again with calling up as much as I can weekly to try resolve
I got told by one staff member. That is correct something Is wrong here. We will investigate.. after a week another call and was told no the meter is accurate you need to pay this bill asap
This went on for 8 weeks. Eventually a person from Oz metering attend and came to the property and confirmed it was incorrect and not reading correctly..
There was no apology or anything just a reduction in the bill for the over charge (hundreds of $) and my in credit charges gone.
1 April 2026
Unprompted review
Reply from Origin Energy
Hi Jake, we’re sorry to hear about your experience and the frustration caused by the billing and hot water meter issues. We understand how disappointing it would be to spend so much time chasing a resolution. We appreciate you bringing this to our attention and would like to look into what happened. Please send us a PM via Facebook so we can review this further. Thanks - David
Great customer service
Steven has been incredible to deal with! He took the time to truly understand my situation and went above and beyond to deliver the best possible result. I really appreciate all his effort.
6 July 2026
Unprompted review
Reply from Origin Energy
Thank you for taking the time to share your experience Dan. We're so pleased to hear that Steven provided such exceptional support. Taking the time to listen, understand a customer's situation, and work towards the best possible outcome is exactly the level of service we aim to provide. Thank you again for choosing Origin and for your kind words. Thanks -Lana
Customer service actually helped!!!
I had to call to try to prevent my gas from being disconnected, a call I was really dreading because of the same mental health struggles that got me well over a thousand dollars behind on my account. The customer service guy, Marcus, was absolutely excellent: respectful, informative, helpful and very patient, and now I'm all sorted out for the next 24 months with a payment plan on a cheaper deal than I had before. I know energy/utility companies have to provide assistance in these matters because I've had to avail myself of it more times than I'd like to admit, but this was the best experience I've ever had sorting out what was a great big embarrasing mess and now feels like a very manageable plan. I guess what was exceptional was being treated with dignity and compassion, like a human being and not just a problem.
7 July 2026
Unprompted review
Reply from Origin Energy
Thank you for sharing your experience with us Violincredible. We're really glad Marcus was able to support you with the care, patience and respect you deserved during what we understand was a difficult time. It's wonderful to hear he helped find a manageable payment plan and a more suitable deal. Thanks - David
I love origan ❤️
7 July 2026
Unprompted review
Reply from Origin Energy
Hi Reza, thanks for choosing Origin Energy and leaving us an amazing review! Glad to have you with us. Thanks so much - David
All questions answered knowledgeably…
All questions answered knowledgeably and in simple language. A laugh and I assume a smile also went a long way in getting through the required but detailed reading of terms and conditions. In all the years we have purchased from Origin, I have always been pleased with the service and friendliness of your staff.
7 July 2026
Unprompted review
Reply from Origin Energy
Thanks so much for your wonderful feedback Michael and for being a valued customer over the years. We're delighted to hear our team made everything easy to understand while keeping the conversation friendly and enjoyable. We'll be sure to pass your kind words on! Thanks - David
I had changed to energy Australia as…
I had changed to energy Australia as our pricing was too dear Only because they rang me and explained the pricing. Origin energy rang back with a better deal again I wonder if i had not done some careful checking. However Origin sales staff were extremely helpful at this instance so we stayed with origin Time will tell when i check the next billing cycle.
6 July 2026
Unprompted review
Reply from Origin Energy
Thanks for taking the time to share your experience Rosella. We're pleased to hear our team was able to discuss your options and find a plan that better suited your needs. We appreciate you giving us the opportunity to keep you as a customer. We understand the importance of ensuring you're on the right plan, and we hope you'll see the benefits reflected in your upcoming bills. Thanks - David
Gas bottle nearly $90??
I was shocked to see the price of my 13.5 kg LPG bottle increase from $66 to $87 in less than a year. That's almost a 32% increase, and nearly $90 for a single 13.5 kg bottle feels excessive.
I understand prices can go up, but this level of increase without any obvious added value is really disappointing. It has prompted me to start looking at other LPG suppliers because I no longer feel like I'm getting a fair deal as a loyal customer.
I hope Origin reviews its pricing, as I'm sure many long-term customers will be questioning whether it's worth staying.
6 July 2026
Unprompted review
Reply from Origin Energy
Hi Erika, thanks for taking the time to share your feedback. We understand your concern about the increase in the cost of your LPG bottle and appreciate how disappointing this would be, particularly as a loyal customer. LPG prices can be influenced by a range of factors, including changes in wholesale market costs and operating expenses, but we understand that significant price increases can be frustrating. We'd like the opportunity to review your account and discuss your options with you. If you're open to it, please send us a PM on Facebook with your account details so we can take a closer look and see how we can help. Thanks - David
AI Brush off from serious customer complaint/enquiry
I received what looks like an AI slop brush off from a serious enquiry. None of my specific questions/issues were addressed or referred to, I merely received a generic AI response that meant nothing. Extremely bad customer service.
4 July 2026
Unprompted review
Reply from Origin Energy
Hi Nicole, we're really sorry to hear that our response missed the mark. We understand how frustrating it is to take the time to raise specific concerns and then feel like they haven't been properly addressed. We'd like the opportunity to review your original enquiry and provide a more meaningful response, please send your details to supportsocial@orignenergy.com.au or reach out directly via Facebook Messenger.
Thanks - Lachy
A fantastic lady called Lovely has…
A fantastic lady called Lovely has helped me so much to go on a better plan.
Explained everything and Lovely is the best thats ever sorted things out.
10/10 Lovely and origin.
6 July 2026
Unprompted review
Reply from Origin Energy
Hi Gary, thank you so much for your wonderful review! We're delighted to hear that Lovely was able to help you find a better plan and took the time to explain everything clearly. We'll be sure to pass on your kind words and recognition to her! Thanks - David
Power was meant to be turned on the 3rd…
Power was meant to be turned on the 3rd July which on the meter it says disconnected but due to it saying connected on the computer they said nothing they can do! Being a Friday no one wanted to help and you wiped your hands from it so we had to go to a motel till Monday and put all our fridges and freezers to someone else’s house so we didn’t lose our food very unimpressed was the service we have received so far. Waiting for someone to come out Monday to come have a look….. but who knows if this will happen definitely gonna let everyone I know cancel everything with you guys and move else’s where.
3 July 2026
Unprompted review
Reply from Origin Energy
Hi Asha, we're very sorry to hear about your experience. We completely understand how frustrating and stressful it would have been to be without power after being advised that your connection was scheduled for 3 July, especially given the inconvenience of having to arrange alternative accommodation and move food from your fridges and freezers to prevent spoilage.
This is certainly not the level of service we aim to provide, and we sincerely apologise for the impact this situation has had on you and your family. We'd like the opportunity to look into this further and ensure the matter is being progressed appropriately, please send your details to supportsocial@orignenergy.com.au or reach out directly via Facebook Messenger.
We appreciate you taking the time to share your feedback and are sorry for the disappointment you've experienced so far. Thanks - Lachy
Wrong pricing No Internet i use n need for my online business…
Now I need to call someone bout my Internet
NOT WORKING and ptice is WRONG
NOT WHAT I WAS QUOTED over the phone ,when i called to connecr last Tuesday afternoon
Crystal Tuhi Lawler
4 July 2026
Unprompted review
Reply from Origin Energy
Hi Crystal, we're sorry to hear about the trouble you've experienced getting your internet connected and that the pricing doesn't match what you were quoted. We understand how frustrating it is when things don't go as expected, especially when you've already taken the time to call and get everything organised. Please send your details to supportsocial@orignenergy.com.au or complaints@origininternet.com.au, so we can look into this further. Thanks - Lachy
I experienced several problems which I…
I experienced several problems which I was unable to solve on my own. Fortunately, I spoke to Markle ( ID.6705533) of Origin Energy and with his excellent customer service he resolved these issues for me. Thank you Markle your the best!
j.eden
1 July 2026
Unprompted review
Reply from Origin Energy
Thanks so much for taking the time to share your experience, J.Eden! We're sorry to hear you ran into a few issues, but it's wonderful to know that Markle was able to step in and get everything sorted out for you 😀 Thanks - Lachy
The Retailer change-over process to…
The Retailer change-over process to Origin was very simple requiring minimal time and effort on my part. Happened very quickly with everything set up as requested. Thank you Team. A great customer experience.
2 July 2026
Unprompted review
Reply from Origin Energy
Hey William, thanks so much for the kind words! 😊 We're thrilled to hear that your switch to Origin was quick and easy, and that everything was set up just as requested. Making the retailer changeover as smooth and hassle-free as possible is exactly what we aim for, so it's great to know we delivered that for you. Thanks - Lachy
Right time and residence but wrong place connected . They deliver but disconnect my 9 kilo…
They deliver but disconnect my 9 kilo gas bottle for kitchen and put the 45 kg gas bottle there rather than the proper place . Obviously it must be a new deliverer?
He left value on 9 kg open as he took it off so as well as that I lost the 9 kg gas bottle .
2 July 2026
Unprompted review
Reply from Origin Energy
Thanks for bringing this to our attention Chris, and we're sorry to hear about your experience. That certainly doesn't sound right, and we understand how frustrating it would be to have the cylinders placed incorrectly and your 9kg bottle left with the valve open. We'd like to look into what happened and help resolve this. Please send us a PM on Facebook with your account details and delivery address so we can investigate this with our LPG team. Thanks - David
Reply from Origin Energy
Thanks so much for leaving your review, Helena ❤️ It's great to hear you had such a positive experience with us 😀 Thanks - Lachy
Your staff were very courteous and…
Your staff were very courteous and helpful. But I'm unhappy that I wasn't offered better pricing until after I had disconnected from you and signed up with another supplier. You made it very easy to reconnect but none of this would have been necessary if you offered the deal in the first place.
2 July 2026
Unprompted review
Reply from Origin Energy
Thank you so much for sharing this, and we're genuinely pleased to hear our staff made the reconnection process easy and that they treated you with courtesy throughout. That really does mean a lot to us. ❤️ However, we completely hear you, the best plan should be offered first. Your feedback is incredibly valuable and is exactly the kind of insight that helps us improve how we engage with our customers proactively. Thanks - Lachy
Seamless transfer of my account and I…
Seamless transfer of my account and I could easily check the status and details on the app.
3 July 2026
Unprompted review
Reply from Origin Energy
We're thrilled to hear that your transfer was seamless and successful, Philip 😀 Thanks for taking the time to leave your review. Thanks - Lachy
They fixed my issue that needed to be…
They fixed my issue that needed to be fixed
30 June 2026
Unprompted review
Reply from Origin Energy
Hey Meagan, we love to hear that! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
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