Whilst I had to wait nearly an hour before someone could assist with my request for a better daily rate, in the end it was well worth it. ‘Dave’ & I agreed on a deal to my satisfaction. I’ve been an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mel was very polite, friendly and professional. Whilst he was unable to obtain a further discount off my gas account, he managed to obtain a higher percentage off the VDO for me for my electricity,... See more
Company replied
I had to wait on the phone for more than a half an hour before getting a response to my phone enquiry, but when someone answered the phone, my account changes were made quickly and efficiently. Thanks... See more
Company replied
After the hacking there was some confusion about my bill and when it was due. The young man who responded to my email Kelvz was very helpful and answered all my questions.
Company replied
Company details
- Energy supplier
- Electric utility company
- Gas cylinders supplier
- Green energy supplier
- Internet Service Provider
- Solar Energy Company
About Origin Energy
Written by the company
Connect your energy with Origin Energy - an Award Winning Electricity Provider & Gas Supplier. We also offer NBN internet, LPG, and custom solar solutions.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Over 4 million Aussie customers choose Origin
Written by the company
- Hassle-free online sign up
- With no hidden fees or lock in contracts. You can sign up in less than 5 minutes, and we take care of everything. Easy energy, all the way.
- Earn points and rewards
- From saving up to 12¢ per litre on fuel to collecting Everyday Rewards points to save on shopping – good value never stops when you join Origin!
- Leading green energy retailer
- We’ve been a leader in renewables for 15+ years. In fact, we’ve put more solar on Aussie rooftops than any other electricity and gas retailer.
Contact info
321 Exhibition Street, 3000, Melbourne, Australia
- 13 24 61
- hello@origin.com.au
- www.originenergy.com.au
4.4
Excellent
26k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Ian was really clear and easy to…
Ian was really clear and easy to understand. He answered my questions quickly and efficiently. Ian was a pleasure to talk with.
29 June 2026
Unprompted review
Reply from Origin Energy
Thank you so much for taking the time to share this, Pauline, it truly means the world to us! Ian will be absolutely thrilled to hear that he made such a positive impression 😀Thanks - Lachy
Long wait for phone call enquiry
I had to wait on the phone for more than a half an hour before getting a response to my phone enquiry, but when someone answered the phone, my account changes were made quickly and efficiently. Thanks for good staff responses.
29 June 2026
Unprompted review
Reply from Origin Energy
Thanks for taking the time to share your feedback. We apologise for the wait time you experienced and understand how frustrating that can be. We're pleased to hear that once you connected with our team, your account changes were handled quickly and efficiently. We'll be sure to pass your kind words on to the team, and we appreciate both your patience and your support. Thanks - David
The assistant was patient
The assistant was patient, friendly, knowledgeable and efficient. She took the stress from all the decisions to be made.
29 June 2026
Unprompted review
Reply from Origin Energy
Hi Jan, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Kindness Matters
I honestly can't thank Red enough for their kindness, patience and understanding.
I had been avoiding dealing with my electricity account for months because my anxiety around phone calls and my financial situation had become overwhelming. I felt embarrassed and ashamed, and every day that passed made it feel even harder to reach out.
From Red's very first email, I felt heard rather than judged. They took the time to read what I had written, respected my request to communicate by email, and responded with genuine compassion and encouragement. They never made me feel like "just another overdue account" - they treated me like a person who was struggling.
Because of Red's support, I've finally been able to start dealing with a situation that had felt impossible. Instead of feeling criticised, I felt supported. That has made all the difference.
Red, thank you for your empathy, professionalism and kindness. I know this is probably just one of many cases you work on, but your approach has had a real impact on me. I hope Origin recognises the difference you've made, because people like you are incredibly valuable.
Five stars isn't enough.
28 June 2026
Unprompted review
Reply from Origin Energy
Thank you so much for taking the time to share your experience Sonya. We're truly touched by your kind words, and we're so pleased to hear that Red made such a positive difference during what was clearly a very difficult time. Everyone deserves to be treated with empathy, respect and understanding, and we're glad Red was able to provide that support. We'll make sure your wonderful feedback is shared with Red and the team. Thank you again for your trust, and we wish you all the very best moving forward - David
How do I register with Origin Energy…
How do I register with Origin Energy that I have installed solar panels. Also how do I receive credits for the power I am putting back into the grid.
Please advise Thankyou.
27 June 2026
Unprompted review
Reply from Origin Energy
Hi Guy, thanks for your feedback. If you've recently installed solar, we'll be happy to help get everything set up. Once your solar system has been approved and your meter is configured for exporting, we can arrange for any eligible feed-in credits to be applied to your account. Please send us a PM on Facebook with your account details and we'll check the status of your solar registration and guide you through any remaining steps. Thanks - David
Reply from Origin Energy
Hi Matt, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Terrible customer service
Terrible customer service. Have tried for more than a week to get a more preferred price plans for July 26 onwards. The staff never answered my questions. After I tried to reply to their messages 3-4 times, I gave up. Looking up their price plans myself will definitely better. Never contact the customer service. It is completely wast of time
27 June 2026
Unprompted review
Reply from Origin Energy
Hey HS, this is not the experience we want any customer to have, and we sincerely apologise. Spending over a week trying to get a straightforward answer about your pricing options for July 2026, being met with unanswered questions and ignored follow-up messages, is simply not good enough. You can find the price change information here https://spr.ly/62041BDtc0l or please send your details to supportsocial@orignenergy.com.au. Thanks - Lachy
Helpful and very professional
was really glad with the assistance provided by origin energy. Andrew was very professional and very helpful in resolving my issues and concerns.
25 June 2026
Unprompted review
Reply from Origin Energy
It's always wonderful to receive feedback like this, Khaleel, thank you for taking the time to share it! Andrew clearly demonstrated exactly the kind of professional, customer-focused service we strive for, and knowing that your issues and concerns were fully resolved is the best possible outcome. Thanks - Lachy
The Origin assistance in current plan…
The Origin assistance in current plan changes, on my demand, was quick without phone conversation. All done quickly, thank you.
26 June 2026
Unprompted review
Reply from Origin Energy
It's really great to receive positive feedback like this, Ray, and we're so pleased your plan change request was handled quickly and efficiently. Thank you for taking the time to share it! ❤️ Thanks - Lachy
Reply from Origin Energy
Love to hear that Karen! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Energy plus…
I discussed my current energy plan with the beautiful lady who I spoke with. It worked out very well with her current knowledge about the plans to offer. She found me the best possible plan that was suited for my budget and myself. Thanks so much.
26 June 2026
Unprompted review
Reply from Origin Energy
Thank you for your kind feedback, Gary! We’re really pleased to hear that your discussion went well and that our consultant was able to guide you clearly through the available options. It’s great to know she helped you find a plan that suits both your needs and your budget 😀 Thanks - Lachy
They helped me save some money
25 June 2026
Unprompted review
Reply from Origin Energy
Thank you for taking the time to share your feedback. We’re really pleased to hear were able to help you save some money, that’s exactly what we aim to provide at Origin.We appreciate you taking the time to share your feedback and are here if you need any further support. Thanks -Lana
Staff member Elle
Your staff member Elle listened carefully to my dillemia we discussed options and she proposed a solution which I was very happy with. She is a credit to Origin.
25 June 2026
Unprompted review
Reply from Origin Energy
Thank you for taking the time to share your feedback Malcolm. We’re pleased to hear about your positive experience and that a suitable solution was provided after discussing your options. Taking the time to really listen and work through options can make all the difference, so it’s wonderful to know Elle was able to support you and find a solution that worked well for you. We appreciate you sharing this and look forward to supporting you again in the future. Thanks - Lana
Super easy!
I decided to call early this morning and was relieved to hear the voice of the customer service representative Aidan. Aidan was super helpful and found the right plan for me to change to. He also helped me with my Internet account and offered me a very good bundle plan. He made this whole process very easy for me which I appreciate appreciated as I was about to start work and didn’t have a lot of time. Thank you, Aidan. You made this super easy for me.
25 June 2026
Unprompted review
Reply from Origin Energy
Thanks so much for sharing this Natalie! it's great to hear about your experience! It’s great to hear that Aidan was able to step in and support you so efficiently, especially during a busy time in your day. We’re glad they could help find a plan that suited your needs, assist with your internet account, and make the whole process feel smooth and straightforward! That’s exactly what we’re here for. Thanks -Lana
Origin energy price hike Jul 2026
I'm writing to share my absolute frustration with the sudden, unjustified price hikes from Origin Energy. As a resident in Mascot NSW 2020, I have watched my daily supply charge surge from roughly $1 to $1.66 per day in just a single year.A 66-cent jump is a massive percentage increase and is simply not justifiable for a fixed daily charge. To make matters worse, I reached out to their customer service team to seek an explanation or find a better rate, and they were incredibly unhelpful and completely dismissed my concerns.This type of price gouging, combined with poor support for loyal customers, is completely unacceptable. I strongly urge anyone in the area to look elsewhere and compare their options on the Energy Made Easy site so they don't get trapped with these same unreasonable fees.
25 June 2026
Unprompted review
Reply from Origin Energy
Thank you for sharing your experience, Jay, we completely understand your frustration, and a daily supply charge increase of this magnitude absolutely warrants a proper explanation rather than dismissal. Please send your details to supportsocial@orignenergy.com.au or reach out directly via Facebook Messenger, so we can try to turn this around 😀Thanks - Lachy
Very impressed with clear responses to…
Very impressed with clear responses to financial benefits of switching from current energy provider and the transitioning process. Customer service and support excellent.
22 June 2026
Unprompted review
Reply from Origin Energy
Hi Lyons, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Absolutely terrible
Absolutely terrible. Company was informed a fraudster used my information to set up an account. Could not close the account myself. Asked them to close the account and they started demanding date of birth from me then started to bill me. Horrible, horrible company. Stay away.
24 June 2026
Unprompted review
Reply from Origin Energy
We're very sorry to hear about your experience Ken. We understand how concerning and frustrating it would be to deal with a suspected fraudulent account. To protect personal information, we may need to verify certain details before discussing or making changes to an account, but we appreciate this would have been difficult in the circumstances you described. We'd like the opportunity to look into this further. Please send us a PM on Facebook with your details so we can investigate and work towards resolving this for you. Thanks - David
Recent Origin Go Variable plan pricing…
Recent Origin Go Variable plan pricing changes offensive (effective July 1 2026). Supply charge almost doubling with a minor decrease to the electricity price charges to soften the blow. I'm out and switched suppliers immediately.
23 June 2026
Unprompted review
Reply from Origin Energy
Hi Andrew, we're sorry to hear you're disappointed with the recent pricing changes and that they've led you to switch providers. We appreciate you taking the time to share your feedback and will ensure it's passed on to the relevant team. Thank you for having been an Origin customer, and we wish you all the best with your new retailer - David
Chris was understanding and very…
Chris was understanding and very helpful in regard to my circumstances which included a recent medical issue. I am a Pensioner and find it a struggle to meet household financial commitments at times. His assistance in this regard was exceptional as he pursued the best plan options available to me for my Electricity and Gas needs.
23 June 2026
Unprompted review
Reply from Origin Energy
Hi Laurie, thanks for taking the time to share your experience. We're sorry to hear about your recent medical issues and understand that managing household expenses can be challenging. We're so pleased to hear that Chris was able to provide understanding, support and help find the best electricity and gas options for your needs. We'll be sure to pass on your kind words and recognition to him. Thanks - David
The wonderful girl was brilliant
The wonderful girl was brilliant! She was so clear with her information and so professional but also extremely kind. Highly recommend her!
Thank you.
24 June 2026
Unprompted review
Reply from Origin Energy
Thank you so much for taking the time to share this, Moira, it genuinely made our day 🥰 Knowing that a customer has been well-informed and cared for is exactly what we strive for in every interaction. Thanks - Lachy
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