Love the product. The quality and the selection are amazing. (Have placed 3 orders)but never did get a confirmation email regarding my last order or an order number. Fortunately my third order did... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Answered by reviewers
Created with AI, based on reviewer opinions
Company details
- #215 of 250 best companies in Ladies' clothes shop
Written by the company
Clothing brand selling loose, casual and soft caftans.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- support@ornellacaftan-au.com
- www.ornellacaftan-au.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 1% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabric Content?
There was a quick response when there was a delivery issue, but no response when I questioned the fabric content of the caftans that I ordered. Design is lovely and they look good, but I don’t think that Linen/Cotton blend is correct.
It is a nice caftan very colorfull …
It is a nice caftan very colorfull and nice material. A little bit too transparent if you take a white one as the material is more viscose/polyester than linen.
I ordered 3 caftans for $89
I ordered 3 caftans for $89. They were buy 2 get 1 free. They are beautiful to look at but not what I was thinking they would look like on. I want a return. I have contacted this company 4 times by email. I have gotten 1 response telling me to not do anything yet and WAIT FOR A RETURN APPROVAL??? After that I've heard nothing. I feel like they are trying to wait past the 30 day window per their return policy. I am very frustrated that in this day and age of ordering and returns that this is totally unacceptable. My order # is 50722 and they are new in package with tags still in place.
Ignoring my request to return
Emailed them on the suggested email address within a few days of receiving the item requesting to return, 25 days later and several further emails and still no response.
Very comfortable
Very comfortable, easy to wash, etc. I had a hole in one of the pockets when one of them arrived though. Also, the tracking of the package was not as detailed as other online providers. But...I have recommended the company to others.
The material is lovely
The material is lovely! It doesn’t wrinkle too much, it’s light and airy and I was pleased with the patterns and colours.
Never disappointed
I now have e Ornella caftans, 2 long, 1 short. The colours are vibrant, the fabric lights a feather. I particularly love the pockets on 2 of them. Looking forward to the summer (I'm in Canada) and wearing the short one to go shopping.
I ordered 3 caftans and only received 1
I ordered 3 caftans and only received 1. I wrote to their customer service line and have received no response after two weeks.
Works for all sizes
Caftan is very comfortable, and pocket is in the perfect location and kaftan is easy to maintain.
The fitting was different for the…
The fitting was different for the second one. Otherwise great purchase.
So beautiful so soft I loved it so…
So beautiful so soft I loved it so much, wonderful colours
I can not say enough good things!
I can not say enough good things about this company. I made a mistake while placing my order. I immediately emailed them and I heard back from them within FIFTEEN MINUTES! Their answer clarified my problem, again, which was my fault. From the time I placed my order and corresponded, my dresses arrived earlier than promised. And the dresses, BEAUTIFUL! The quality of the fabric and the construction is fantastic. The dresses are pretty enough for church, entertaining, or casual. I will be placing another order immediately.
Don’t buy
Don’t buy! They have no returns 1 size only each one difference and long ones are for 6 footers so long! Asked for for details for returns only reply wanted to know what was wrong but had already said no information on how to return not sure how they get away with that BEWARE!!
Delivery of these dresses were prompt and delivered right to my door Sunday Saturday
I was amazed at how fast I got my dresses and I’m totally amazed at how well they fit. They are gonna be perfect for summer.
I absolutely love the colors. The only issue I have is where they were a little bit too long even though I took the short pocket dress I’m only 5 foot two so I’m having a lady shorten them by about 4 inches for me. Other than that I’m pretty happy with them.
If anyone wants to buy anyone of these dresses, I suggest you do it now. They are very comfortable and well worth the buy. Don’t wait. I highly recommend anyone to purchase these dresses and they will not disappoint.
Thank you so much
Muriel
Love the short dresses
Love the short dresses. The fabric is so soft! The colors are pretty. Looking forward to seeing more patterns.
I ordered 3 caftans and love them
I ordered 3 caftans and love them! I live in a hot climate and the minute I get home from work I trade my hot work clothes for a cool, flowy caftan! I’m cool, comfortable and look cute!
They are super comfortable,Ornella caftans forever
They are super comfortable,I get comments every time I wear one of the fabulous garment I have handed out you website to many ladies.
I love my caftans
I love my caftans. I wear them as soon as I get home. I also wear them at the beach. They actually have pockets! Yay! The colors and patterns are lovely. 😊
Impossible to Return
It's been over 2 weeks and i'm still waiting on information regarding my purchase that i would like returned. After initially being told someone would get back to me in 5 days with the return information (which in itself is a joke), i have not been able to get in contact with anyone.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








