ossaorganic.com Reviews 84

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, often highlighting their high quality and the use of clean ingredients. Many appreciate the taste and texture of various items, finding them easy to incorporate into their daily routines for benefits like improved gut health and increased protein intake. The products are frequently described as effective and well-made. However, some people were dissatisfied with customer service, citing issues with damaged or missing orders and difficulties in resolving these problems. A few customers also expressed concerns about the company's disclosure of Halal certification and the clarity of product information, leading to some confusion regarding the contents of certain items.

What people talk about most

Product

People report positive experiences with product, often praising the quality and effectiveness of items like... See more

Quality

Clients share positive opinions on quality, praising the clean, well-presented products that enhance meal... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Some reviewers praise the service,... See more

Based on these reviews

Rated 4 out of 5 stars

Order Number 30133 Overall, I've had a positive experience with Ossa Organic and appreciate the quality of their ingredients. I recently started using th... See more

Rated 5 out of 5 stars

Love Ossa and their sister brand Fierce Nature! Love their ethos, quality of ingredients (organic etc.) I had a query about their honey & I recieved a quick & in depth email answering my question. Ama... See more

Rated 5 out of 5 stars

I have been consuming Ossa organic beef and chicken bone broth for around 2 years. I find the flavours delicious, rich and well balanced. Some times I take it on its own or as a base for my soups. Th... See more

Company replied

Rated 5 out of 5 stars

I started with the gelatine and was so impressed I think repurchased & tried the collagen too. Those were recommended by my naturopath, who specifically said Ossa is the best on the market in the uk.... See more

Company replied

Rated 1 out of 5 stars

Customers be aware the Frozen Vegetable Broth is actually quite spicy. Similar to a Tom yum or other hot Thai broths. If that's your thing, then go for it, I'd say its incorrectly labelled though, a... See more

Company replied

Rated 1 out of 5 stars

Unacceptable customer service all round. I had to delay my delivery due to a family emergency. I contacted them to delay delivery and the delivery company (Royal Mail) left the large box of bone broth... See more

Company replied

Rated 1 out of 5 stars

INCORRECT BONE BROTH CONTENT DISPLAYED ON JAR LABELS AND WEBSITE PHOTOS TO MISLEAD CUSTOMERS. STAY AWAY!! After querying discrepancies today the Company have confirmed that their bone broth labels... See more

Company replied

Rated 1 out of 5 stars

So I’ve been ordering collagen for a while now for Ossa, deliveries always arrive in perfect condition, excellently packaged & on time. As a consequence I went into order a selection pack of bone... See more

Company replied

Rated 1 out of 5 stars

I’ve been using Ossa collagen powder for a couple of years now and love the products and the brand. Unfortunately on this occasion, I placed an order of some products that never reached me. Royal Mail... See more

Company replied

Rated 1 out of 5 stars

I will not buy again as it’s halal. This is not British or ethical. I emailed the company to ask what they meant by halal and they haven’t even responded. I now buy my collagen elsewhere.

Rated 1 out of 5 stars

This company use religiously slaughtered animals for their products, totally unacceptable and shameful that they do not actively make people aware of this fact so we can choose not to support animal c... See more

Company replied

Rated 1 out of 5 stars

This is not a review of the product — it hasn’t even been used yet. However, regardless of its quality, we will never order from this company again due to their extremely questionable p... See more

Company replied

Rated 5 out of 5 stars

I have been using Ossa collagen, gelatin and bone broth for a few years. In moving towards an ever healthier, more nutritious lifestyle and wanting to feed my family quality foods from a small busines... See more

Company replied

Rated 5 out of 5 stars

For almost a year, I've relied on Ossa, and it's made a significant difference in my digestive health—my reflux symptoms have notably decreased after just a few months. While I can't pinpoint any chan... See more

Company replied

Rated 5 out of 5 stars

Excellent products! My (somewhat spoilt!) dog and I absolutely love the bone broth and I love that it thickens into a jelly once opened and placed in the fridge, showing how much goodness is... See more

Company replied

Rated 5 out of 5 stars

Have been ordering and using some of Ossa’s products for a while now….. always excellent. There was a slight mix up with my latest order and one item was incorrect….. however these things happen a... See more

Company replied

Rated 5 out of 5 stars

Love Ossa Organic. I've been buying from them for about half a year now. I love the quality of the products especially the collagen peptides and bone broth. I would highly recommend. In fact I gave my... See more

Company replied

Rated 5 out of 5 stars

Such a wholesome brand, every product is great. Even watching their Instagram is fun and interactive, so many recipes to follow. Thank you for keeping us healthy.

Company replied

Rated 5 out of 5 stars

I am really enjoying cooking with Ossa Organics Ghee. Really enhances the flavour of our meals. Lovely clean product well presented.

Company replied

Rated 5 out of 5 stars

if you want to do yourself a flu free favour, invest in your health by treating yourself with nutritious bone broth by ossa organic

Company replied

Rated 5 out of 5 stars

Fabulous small business. I use Ossa collagen & gelatin in our home on a regular basis. So easy to incorporate into meals, and fabulous quality. Highly recommended 🙏🏽

Company replied

Rated 5 out of 5 stars

The Gelatine is so easy to use, dissolves beautifully and is so reasonable. I have a scoop daily in my coffee and it really helps with satiety.

Company replied

Rated 5 out of 5 stars

well im drinking Ossa Collagen powder and it is really good for me, it is tasteless and i love it having in my coffee, and one thing for sure i’d like about this product is it is not powdery unlike ot... See more

Company replied

Rated 5 out of 5 stars

Great bone broth and soup. Especially as they are organic. Good customer service too. Would recommend

Company replied

Rated 5 out of 5 stars

Been using the bone broth and collagen in my cooking for a couple of years now and really happy with the products!

Company replied

Rated 5 out of 5 stars

Love Ossa organic gelatin, collagen and bone broth. Really decent company, buy from them regularly.

Company replied

Rated 5 out of 5 stars

Ossa Beef bone broth has become a staple in my kitchen .You can really taste the quality.

Company replied

Rated 3 out of 5 stars

I've been using Ossa for nearly a year now and have found it to be super helpful in gut health - prior to using (and after a few months of using) I found that my reflux lessened immensely. I can't r... See more

Company replied

Rated 2 out of 5 stars

I bought 6 portions of chicken broth, one was damaged open, I immediately contacted the customer service and they told me that this happens during transport and they refunded the one broken portion, b... See more


Company details

  1. #34 of 34 best companies in Logistics service
  2. #26 of 26 best companies in Delivery Company
  3. #9 of 9 best companies in Wholesale Food Store

Written by the company

In the pursuit of a vibrant and conscious lifestyle, we invite you to dive into the nourishing world of our Organic Beef Bone Broth—a true hero in the realm of nutrition.


Contact info

3.7

Average

TrustScore 3.5 out of 5

84 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I will not buy again as it’s halal

I will not buy again as it’s halal. This is not British or ethical. I emailed the company to ask what they meant by halal and they haven’t even responded. I now buy my collagen elsewhere.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

I recommend Ossa's Ghee!!

I am really enjoying cooking with Ossa Organics Ghee. Really enhances the flavour of our meals. Lovely clean product well presented.

19 December 2025
Unprompted review
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Reply from ossaorganic.com

Hi Alison,
Thank you so much! We’re thrilled to hear you love our Ghee — and we truly appreciate your continued support.

Best,
Ossa Organic Team

Rated 1 out of 5 stars

Halal

Halal, and not disclosing it properly

18 January 2026
Unprompted review
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Reply from ossaorganic.com

Hi Christian,

We’d like to clarify this, as the claim isn’t accurate.
Our products are not made from religiously slaughtered animals. Only our collagen and gelatine meet halal/kosher standards due to their processing method — not because of religious slaughter. No animals are slaughtered specifically for our products, and all sourcing follows strict humane and ethical standards.
Transparency matters to us, and we’re always happy to answer questions directly.

Best,
Ossa Organic Team

Rated 1 out of 5 stars

This company use religiously…

This company use religiously slaughtered animals for their products, totally unacceptable and shameful that they do not actively make people aware of this fact so we can choose not to support animal cruelty

9 December 2025
Unprompted review
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Reply from ossaorganic.com

Hi Elizabeth,
We’d like to clarify this, as the claim isn’t accurate.
Our products are not made from religiously slaughtered animals. Only our collagen and gelatine meet halal/kosher standards due to their processing method — not because of religious slaughter. No animals are slaughtered specifically for our products, and all sourcing follows strict humane and ethical standards.
Transparency matters to us, and we’re always happy to answer questions directly.

Best,
Ossa Organic Team

Rated 5 out of 5 stars

Love Ossa organic gelatin

Love Ossa organic gelatin, collagen and bone broth. Really decent company, buy from them regularly.

12 January 2026
Unprompted review
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Reply from ossaorganic.com

Hi Amy,
Thank you so much! We’re thrilled to hear you love our gelatine, collagen, and bone broth — and we truly appreciate your continued support.

Best,
Ossa Organic Team

Rated 5 out of 5 stars

For almost a year

For almost a year, I've relied on Ossa, and it's made a significant difference in my digestive health—my reflux symptoms have notably decreased after just a few months. While I can't pinpoint any changes in my skin, likely due to age, my primary reason for trying it was for rheumatoid arthritis. However, I began other treatments simultaneously, so it's hard to say if Ossa made a difference there.The only downside for me is the high cost, which is quite burdensome.

24 December 2025
Unprompted review
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Reply from ossaorganic.com

Hi Elvis,
Thank you for your feedback and for using Ossa for nearly a year. We’re glad to hear it’s helped your digestive health and appreciate your honest thoughts on pricing. Your support truly means a lot to us.

Best
Ossa Organic Team

Rated 5 out of 5 stars

It was very good

24 November 2025
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Reply from ossaorganic.com

Hi Patricia

Thank you so much! We’re glad you had a good experience and appreciate your feedback.

Best,
Ossa Organic Team

Rated 4 out of 5 stars

High-Quality Products, But the Foreign-Sourced Halal-Certified Beef Raises Welfare Questions for Me

Order Number 30133

Overall, I've had a positive experience with Ossa Organic and appreciate the quality of their ingredients.

I recently started using their Certified Grass-Fed Collagen Peptides powder and also tried their Tallow Potato Crisps for the first time about 10 days ago. Here are my pros and cons for both:

Ossa Organic Certified Grass-Fed Collagen Peptides

Pros

Rapid Gut Health Improvement: What I can say for sure is that my gut health has improved since trying these products.

Easy Protein Boost: I have early onset osteoarthritis due to abnormal tendons and cartilage and was advised to significantly increase my protein intake. Mixing this into my morning coffee is an easy way to meet that goal without adding significant fat or calories.

Dissolves Perfectly: Unlike some reviews I’ve read, I've had zero issues dissolving the powder. It blends seamlessly into hot coffee every morning.

Tasteless & Odourless: It is genuinely flavourless, integrating into my routine without changing the taste of my drinks.

High Quality: The product is clean and well-sourced in many respects. Grass-fed proteins have a superior nutritional profile and I firmly believe, and my view is backed by science, that an important aspect of optimising the nutritional profile of our food is to feed any animals in our food chain a species-appropriate diet.

Cons & Concerns

Sourcing/Certification Concerns: I am slightly concerned to note that the collagen is sourced from Argentinian beef that is Halal-certified. While I am not an expert on the certification process in Argentina, I am unsure if a foreign Halal certification necessarily prioritises the high animal welfare standards I personally look for in grass-fed products. This ambiguity is a slight deterrent.

Too Soon to Tell on Results: It's too early to say whether these products will improve my hair and nails, or directly impact my joint health, but the gut benefits I've seen in just 10 days are promising.

Ossa Organic Tallow Potato Crisps

Pros

Superior Texture & Satisfaction: These crisps feel substantial, almost like thick-cut crisps (I checked several times, they aren't thick-cut, they're just well-made thin cut chips!). The clean fat provides a lasting feeling of satisfaction.

UK Appeal: I think people in Scotland and other parts of the UK who prefer using lard for frying fish and chips will really appreciate the natural, rich flavour profile of the tallow used here.

No Seed Oils: A huge selling point is the use of 100% grass-fed beef tallow instead of industrial seed oils.

Ethical Character: I also appreciate the straight-forward honest statement on the back of the packet that this product is not suitable for vegetarians. Other companies meet vegetarians and vegans with passive-aggressive marketing: Ossa delivers a clear message with kindness and I applaud them for that.

Cons

Mouthfeel and taste (Subjective): While I appreciate this aspect, some people may not enjoy the natural emollience of tallow, which can leave a slight film in the mouth. This is a natural characteristic of tallow, which also imparts a slight beefy odour. I like it, others might not.

Availability/Cost: They can be slightly harder to find and more expensive than mainstream brands.

Overall, Ossa Organic provides excellent, clean-label products that align with a high-protein, healthy fat diet. I will need to trial the collagen for several months to assess whether it improves my joint health, however, I am already experiencing gut health benefits. I hope the brand can offer more transparency on their specific animal welfare audits for their international supply chain in the future.

23 November 2025
Unprompted review
Rated 2 out of 5 stars

Disappointed

I bought 6 portions of chicken broth, one was damaged open, I immediately contacted the customer service and they told me that this happens during transport and they refunded the one broken portion, but I still think that it was disappointing and that they should find a way to sort it out. Also their chicken broth was totally watery and tasteless. Very expensive for what it was.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Such a wholesome brand

Such a wholesome brand, every product is great. Even watching their Instagram is fun and interactive, so many recipes to follow. Thank you for keeping us healthy.

21 November 2025
Unprompted review
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Reply from ossaorganic.com

Hi Candice,

Thank you so much! We’re thrilled you love our products and enjoy our Instagram recipes too. Grateful to have you in our community!

Best,
Ossa Organic Team

Rated 1 out of 5 stars

Unacceptable customer service all…

Unacceptable customer service all round. I had to delay my delivery due to a family emergency. I contacted them to delay delivery and the delivery company (Royal Mail) left the large box of bone broth outside of a fridge where it perished then delivered the perished items to me a week later. Both OSSA Organics and Royal Mail wanted nothing to do with the circumstances of the perished goods. It had to go in the bin.

18 November 2025
Unprompted review
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Reply from ossaorganic.com

Hi Katherine,

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We never want a customer to be disappointed — especially during an already stressful time.

We’d like to clarify that we did not receive any request from you to place your order on hold. If we had been informed, we would have immediately paused the shipment, especially as this was a frozen delivery. Once an order has left our facility, we are unable to intercept or delay it through Royal Mail, as delivery arrangements or changes made directly with the courier are outside of our control.

Our records also show no notification from Royal Mail regarding any postponement or issues with the parcel before delivery, and we were not informed that the package was left unrefrigerated.

That said, we absolutely understand how frustrating this must have been, and we’re reviewing this incident further with the courier to prevent similar situations in the future.

Best,
Ossa Organic Team

Rated 3 out of 5 stars

Good product - steep price

I've been using Ossa for nearly a year now and have found it to be super helpful in gut health - prior to using (and after a few months of using) I found that my reflux lessened immensely. I can't really say if its helped with skin because im probably past the point if it having any effect there. I originally started using it for my RA but i also started a few other things at the same time so not sure its helped, maybe.

Only thing is the price it is very steep for me personally.

15 November 2025
Unprompted review
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Reply from ossaorganic.com

Hi Sarah,

Thank you so much for taking the time to share your experience with Ossa. We're really happy to hear that our products have supported your gut health and helped lessen your reflux over the past year — that means a lot to us.

We completely understand your feedback about the price. We use organic, high-welfare bones and slow-cook our broths for maximum nutritional value, which does make them more costly to produce, but we always aim to deliver the highest quality and purity possible.

We truly appreciate your continued trust in us, and your feedback helps us as we work to keep improving. Thank you again for being part of the Ossa community.

Best,
Ossa Organic Team

Rated 5 out of 5 stars

Love Ossa and their sister brand Fierce Nature

Love Ossa and their sister brand Fierce Nature! Love their ethos, quality of ingredients (organic etc.) I had a query about their honey & I recieved a quick & in depth email answering my question. Amazing quality - organic, raw, unpasteurised/unfiltered etc. I placed an order and due to courier handling the honey had leaked, I emailed Ossa and it was resolved straight away and they were really kind and understanding about it - amazing customer service! I've replaced my order & will continue to shop with Ossa! Thankyou!

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Ossa Beef bone broth has become a…

Ossa Beef bone broth has become a staple in my kitchen .You can really taste the quality.

15 October 2025
Unprompted review
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Reply from ossaorganic.com

Hi Karen,
Thank you so much! We’re so happy to hear our Beef Bone Broth has become a kitchen staple for you. It’s wonderful to know you can taste the quality and care we put into every batch!

Best,
Ossa Organic Team

Rated 5 out of 5 stars

well im drinking Ossa Collagen powder…

well im drinking Ossa Collagen powder and it is really good for me, it is tasteless and i love it having in my coffee, and one thing for sure i’d like about this product is it is not powdery unlike other products that almost like flour and having an after taste

10 October 2025
Unprompted review
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Reply from ossaorganic.com

Hi Marlon,

Thank you so much for sharing this! We’re delighted to hear you’re enjoying our Collagen and love how easily it blends into your coffee. We take pride in creating pure, clean products without any aftertaste — your kind words mean a lot!

Best,
Ossa Organic Team

Rated 5 out of 5 stars
ossaorganic.com logo

Reply from ossaorganic.com

Hi Anon,
Thank you so much! We’re so glad you’re happy with the quality and speed — your support means the world to us!

Best,
Ossa Organic Team

Rated 5 out of 5 stars

if you want to do yourself a flu free…

if you want to do yourself a flu free favour, invest in your health by treating yourself with nutritious bone broth by ossa organic

9 October 2025
Unprompted review
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Reply from ossaorganic.com

Hi bohemienne,
Thank you so much for your kind words!
We couldn’t agree more. Nourishing your body with real, wholesome ingredients is the best investment in your health. We’re so happy you’re enjoying our bone broth and feeling the benefits!

Best,
Ossa Organic Team

Rated 2 out of 5 stars

There is no indication of size of jar…

There is no indication of size of jar ghee,,it looks very small ,would not last long for normal cooking and postage £5.99 .willstick to store to buy therefore ,,

3 October 2025
Unprompted review
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Reply from ossaorganic.com

Hi Jaqueline,
We’re sorry to hear that the jar size wasn’t as expected. Our ghee is made in small batches using the highest-quality, grass-fed butter, which is reflected in both the size and price. We list the weight and product details on our website to help customers choose the right size for their needs.

We appreciate your thoughts and will consider your comments as we continue to improve our services.

Best,
Ossa Organic Team

Rated 1 out of 5 stars

Poor customer service

I’ve been using Ossa collagen powder for a couple of years now and love the products and the brand. Unfortunately on this occasion, I placed an order of some products that never reached me. Royal Mail informed me the delivery was damaged and they were returning it to the sender. Ossa would not send me replacement goods without receiving the items back from Royal Mail. It’s now over two weeks and they still apparently haven’t got them back. I requested a refund to purchase products elsewhere but they have still charged me shipping and I never even set eyes on the package. Fair enough if I had received the package but I didn’t. Royal Mail said the box was like mush and the contents was like slime. I understand that would be an issue due to the courier but that should be dealt with through them not through any fault of mine and having the expense of shipping for something I never received and now have to find an alternative brand which I’m pretty gutted about due to liking this brand and its ethos.

24 September 2025
Unprompted review
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Reply from ossaorganic.com

Hi Faye, Thank you for your feedback. We’re very sorry for the frustration caused by your recent order. The only update we have received from Royal Mail is that the parcel was refused for delivery. There was no mention of any damage. This is why we are still waiting for the parcel to be returned to us so we can assess it further and investigate with the courier.

Normally, refunds are processed once the item has been returned, but in this case, we have already issued you a full refund, including shipping, as a gesture of goodwill. We truly appreciate your patience and support, and hope to welcome you back in the future.

Best,
Ossa Organic Team

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