I came across Otherside on Hip & Healthy's CBD Awards 2023 after they won "Best Brand for Recovery". I've been using their CBD balm and oil for almost 2 months now and I can't believe the results! I'd... See more
Company replied
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Did exactly what they said, next day delivery. Products were packaged nicely, with all the information needed. Even came with an informative leaflet of the benefits of CBD. I highly recommend ordering... See more
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Easy to use website, fairly quick delivery, and reasonable prices compared to back home (I am from a state in the US where cannabis and cannabinoids are legal). If you go in to their brick and mortar... See more
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Quick response and sell the best vape carts I’ve had by some distance. Visited the shop and chatted with an extremely amiable fella who gave me a couple of hits on this weird electric bong thing(can... See more
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Company details
Written by the company
London's First Cannabinoid Dispensary specialising in all things cannabinoid!
Contact info
261 Portobello Road, Notting Hill, London, W11 1LR, London, United Kingdom
- 020 7101 4202
- Info@othersidelondon.com
- www.othersidelondon.com
4.6
Excellent
322 reviews
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Reply from Otherside Cannabinoid Dispensary
Thank you Neil! 👍
Reply from Otherside Cannabinoid Dispensary
Anything for our awesome customers!
Why would you shop anywhere else when you’ve got the best?
Amazing products and super customer service, they really do go above and beyond with the service they provide. Couldn’t recommend them more also really appreciate the published lab reports of their products.
Love the free next day delivery (for orders over £50)
1 April 2021
Unprompted review
Reply from Otherside Cannabinoid Dispensary
Thank you for the review! If we're not raising the bar then we're not doing our job! ✌️
Huge selection of really good quality…
Huge selection of really good quality products and excellent customer service. Any questions or queries and they’re more than happy to respond and help you out. I wouldn’t shop anywhere else for my CBD products anymore
30 March 2021
Unprompted review
Reply from Otherside Cannabinoid Dispensary
😃 Nice one Rory, thank you for the review, we love to hear it and always appreciate it!
Reply from Otherside Cannabinoid Dispensary
Thank for our 10/10! We can't wait for the store to be open so we can welcome you all back in! 💚
Nice shop
Nice shop, good products, friendly staff but the products I bought in store were half full compared to the ones I got online. Made 2 visits and both times they were half full
21 March 2021
Unprompted review
Reply from Otherside Cannabinoid Dispensary
Hi there, thank you for taking the time to leave a review. We were shocked to read the above as this is something that has not been brought to our attention before so thank you for letting us know. We are always open to feedback both in-store and online and wish we could have rectified the issue with you in-person. We have quality control checks in place and will be reviewing these to ensure this does not happen again. If you would like to get in touch with us via email we can discuss further as we would still like to you shop with us again in the future.
Amazing service
Amazing service. They deliver a great quality product, 100% recommended.
19 March 2021
Unprompted review
Reply from Otherside Cannabinoid Dispensary
Nice one Alejandro! Thank you for your continued support and repeat custom, it means a lot to us! 🙏 See you soon! ✌️
Amazing service amazing products
Amazing service amazing products. Highly recommend. I will 100% be using again
18 March 2021
Reply from Otherside Cannabinoid Dispensary
Nice one Andrew, thanks for the amazing review! Glad to hear you'll be shopping with us again and we appreciate the support! 😁
These guys are amazing
These guys are amazing. They respond to me no matter what time of day, provide a fabulous next day delivery and an amazing product. Looking forward to seeing your incredible growth over the next few years!
10/10 Top Marks
12 March 2021
Unprompted review
Reply from Otherside Cannabinoid Dispensary
We do try Sam, we do try! Thanks for the review and the continued support! 💚
really good service
really good service, always on time with delivery, pricing is fair and bare deals when you sign up to the newsletter so can really recommend Otherside, and that's having a tried different providers.
10 March 2021
Unprompted review
Reply from Otherside Cannabinoid Dispensary
Nice one Ras! Thank you for your support and recommendation, we really appreciate it! 🙏
Speedy service and good product
My order came out quickly, the packaging is lovely and discreet. My first order was the pre rolled joints, it took a little time to get into smoking them. However they kind of grows on you, I would have liked a tighter roll at the top of the joint, very floppy. My second purchase was the e-cigarette, love this product can enjoy without the lingering smell. I will definitely order the e-cigarette again.
9 March 2021
Reply from Otherside Cannabinoid Dispensary
Thank you Sandra for providing such a detailed review. 🙏 We will be passing on your feedback to our suppliers and we look forward to seeing you again!💚
After seeing Sam Divine's Instagram…
After seeing Sam Divine's Instagram post about "otherside" products i had to try them as i have been using CBD a long time now and can honestly say i will never use another brand again!
Amazing stuff :D
2 March 2021
Reply from Otherside Cannabinoid Dispensary
Hi Gary, it's great to have you onboard and part of the Otherside community! We really appreciate your support! Nice one! 👍
Reply from Otherside Cannabinoid Dispensary
Thank you!
Brilliant
Quick delivery, some nice products from this company and they even threw in a free J holder too. Cheers guys will be back for more.
1 March 2021
Reply from Otherside Cannabinoid Dispensary
Thanks for the review Ryan! 🙏 Great to hear you enjoyed our service and so nice to hear you'll be back as well! 👍
So easy !
To start with, what a great website so easy to navigate and choose what you need. Then the postage, fast and very efficient - had a text giving me an hour time slot and it arrived within that hour - perfect. Finally, the products !! They are As it says on the tin - good quality and totally hit the spot !! I've made 2 orders already an I know 100% I will be back for more - Otherside I totally recommend
18 February 2021
Reply from Otherside Cannabinoid Dispensary
Thank you so much for your review, the recommendation and your repeat custom!🙏 We appreciate the detailed feedback, it's so nice to hear you have enjoyed your experience with us and our products! We look forward to seeing you soon 💚
Excellent communication and fast…
Excellent communication and fast delivery :). Products are High quality
18 February 2021
Reply from Otherside Cannabinoid Dispensary
Many thanks for the review! We are so happy you have enjoyed your shopping experience with Otherside! 💚
Good product
16 February 2021
Reply from Otherside Cannabinoid Dispensary
Thank you for your review! We would love to know which product you are enjoying ! 😀
Disappointed I had to change my order…
Disappointed I had to change my order the day before delivery after a phone call.
I would suggest updating the website if orders cant be fullfilled due to the lack of stock.
Update. The prerolls I ordered arrived I think there was something wrong with the filters as I tried to take in smoke and nothing was happening ended up putting it in the bin.
16 February 2021
Unprompted review
Reply from Otherside Cannabinoid Dispensary
Hi David, we are sorry to hear you were disappointed with you experience with us, this is not what we want to hear. Unfortunately there was an inventory error and the website wasn't updated with our stock levels when you placed your order. Our distribution team work Mon-Fri, as soon as they noticed the error a team member called you and offered an alternative so your order could be delivered on time. We take this kind of feedback very seriously and are taking steps to ensure this doesn't happen again. We will be getting in touch with you to offer a good will gesture discount on your next order as we do hope you decide to shop with us again.
Reply from Otherside Cannabinoid Dispensary
Thank you James 👍
Great customer service great advice…
Great customer service great advice given very caring and professional I was recommended the oil with turmeric which I was advised would help with inflammation it certainly has highly recommend this oil . Also advised to use the hemp balm which is amazing I think this is the best products on the market and also expert and caring customer service
8 February 2021
Reply from Otherside Cannabinoid Dispensary
Thank you so much for your review Julie. 🙏We are so happy our Premium Blend Oil with Turmeric and our Balm has worked for you. These are products that are really close to our hearts, a lot of passion has gone in to these formulas so it is so nice to hear feedback like this. You may be happy to know we have just released a new and improved Premium Blend Oil with Turmeric, Ginger, Cinnamon and Black Pepper, which we hope will help even more and would love to hear your thoughts on this in the future. 💚
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