Happy with the choice of fashion items, great prices and sizes are usually available. However three stars because on the occasion when I’ve had to return an item I was disappointed with the cost of r... See more
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Review summary
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Reviews shaping this summary
Great range of products and the prices are brilliant. There is a bit of work to do on the delivery tracking and returns side of things. I've ordered a few times and the packages generally turn up befo... See more
Company replied
I absolutely love the prices but after ordering a skirt when it arrives was way to big . I double checked the size chart and it was correct I wonder why sizes are to big than original size advertised... See more
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Great products at attractive prices.......BUT Customer service is non existent No agents available for live chat 'Create a return' doesn't work No telephone number to call It is amazing that a c... See more
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2.9
Average
4k reviews
Asks customers to review
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Return postage charge for their error
I was sent the wrong item which although the same make as the one on the website was a completely different design.
I returned it unopened with a note explaining their error and stating I did not expect to be charged the £6.95 postal charge.
This was completely ignored and I have been charged the return postal fee. I have tried and failed to contact them via email.
22 September 2023
Unprompted review
Reply from Otrium
Hi there,
Thank you for your review. Unfortunately, we cannot find an order number with your Trust Pilot account. We encourage you to reach out to us at the email service@otrium.com.
Kind regards,
Team Otrium
It's not free return, they charge me for £6.95 for return cost
Disappointed by a recent purchase of a pair of jeans I returned due to a sizing issue. I used the FREE return via Evri in the package and was still charged £6.95 despite the return not costing anything. Contacted Customer Service and disputed on PayPal, and this is what they replied from PayPal. I will definitely not shop on this website again, how confused is that?
"Hi Jia, Thank you for the feedback and apologize for the confusion regarding the shipping and return costs. As my colleague already told you, you were refunded the shipping costs and were only charged for the return. You can find this information if you click on a product and take a look at "payment, shipping and returns" as well as in the section "Help centre". If you would like to order a different size because the size of your ordered item did not fit, you can contact our customer support, so that we can help you further. Regarding this PayPal case, I would therefore kindly ask you to close the case if the issue is already solved. Kind regards, Kübra from Otrium Customer Support"
19 September 2023
Unprompted review
Reply from Otrium
Hi Jia,
Thank you for your review. Our Customer Service team has reached out to you regarding this. The information regarding our return policy and return fees is always available on our website. If you require further assistance, we encourage you to continue that line of communication.
Kind regards,
Team Otrium
Value of money
4 September 2023
Unprompted review
Reply from Otrium
Hi Ahsan,
Thank you for your review. We're glad you were able to benefit from the deals we offer!
Kind regards,
Team Otrium
Parcel lost and no response to emails
6 September 2023
Unprompted review
Reply from Otrium
Hi Faye,
Thank you for your review. A member of our Customer Service team has gotten back to you regarding this order that was delivered and collected. If you require further assistance, please reach out to us further.
Kind regards,
Team Otrium
Ordered a French Connection coat .
Ordered a French Connection coat .. arrived promptly and exceeded expectations, great price and product.
5 September 2023
Unprompted review
Reply from Otrium
Hi Adrian,
Thank you for your review. We're glad you were able to benefit from the great prices we offer on our site.
Kind regards,
Team Otrium
Fantastic website but they use Evri beware its the same old story!
I ordered from Otrium Parcel was on its way on Friday. Evri as usual sent a message with an excuse didnt deliver . Then again
Sent message to otrium on Saturday.
It is now Tuesday no parcel no message.
Again message from Evri they have got parcel and not delivered it delayed again for some imaginary reason.
Otrium taking a long time to repsond to messages as they are busy which is not suprising as they use Evri!
1 September 2023
Unprompted review
Reply from Otrium
Hi Julia,
Thank you for your review. A member of our Customer Service team has reached out to you regarding your order. If you need further assistance, we encourage you to continue to reach out.
Kind regards,
Team Otrium
never got my money back
Unfortunately they send me the wrong product to start with. I returned the item through Evri but neither of them confirmed shipment was received.
I have been chasing Otrium for 5 days and no response so far.
I still haven't got my money returned.
I would really appreciate someone to get in touch with me and get this sorted.
I am very dissatisfied with their service.
25 August 2023
Unprompted review
Reply from Otrium
Hi Stefania,
Thank you for your review. A member of our Customer Service team has been in communication with you regarding your order. If you require further assistance, please do not hesitate to continue this line of communication with our team.
Kind regards,
Team Otrium
Huge expenses for platform's fees
Huge expenses for platform's fees, refund, return etc, accept carefully their term and conditions, too attractive price and in the end very expensive. I would not recommended
14 August 2023
Unprompted review
Reply from Otrium
Hi Zoriana,
Thank you for your review. Informaion on additional costs are always available and shared on our site. If you require more information and assistance, please do not hesitate to contact us at service@otrium.com.
Kind regards,
Team Otrium
Reply from Otrium
Hi Sheelagh,
Thank you for your review. We're glad you were able to benefit from the great deals and brand selection that we offer!
Kind regards,
Team Otrium
Great shopping experience with Otrium
Great shopping experience with Otrium! Affordable prices, lovely brands and speedy delivery!
11 August 2023
Unprompted review
Reply from Otrium
Hi Irina,
Thank you for your review. We're glad you enjoyed your shopping experience, from the selection, prices and delivery. We hope to see you shopping with us again!
Kind regards,
Team Otrium
I Love Otrium,always delighted with my…
I Love Otrium,always delighted with my purchases,have never had to return anything I bought.Great quality and always well packaged and quick delivery.Price is Fantastic.
10 July 2023
Unprompted review
Reply from Otrium
Hi Mary,
Thank you for your review. We're glad to read that you have been able to find multiple great deals! We can't wait to see you shopping with us again.
Kind regards,
Team Otrium
Great range and reasonable prices
26 July 2023
Unprompted review
Reply from Otrium
Hi Scott,
Thank you for your review. We're glad you were able to benefit from the great prices and selection that we offer!
Kind regards,
Team Otrium
Items not as described
Very speedy delivery.
Sadly the two t shirts arrived and were not as described. Both t shirts from R.M.Williams should have had a chestnut steers head on them and both had the head in the same colour as the t shirts themselves. Very disappointing. If I had known this I would have not bought them.
10 August 2023
Unprompted review
Reply from Otrium
Hi Sarah,
Thank you for your review. If you haven't done so already, we encourage you to reach out to our Customer Service team so we may work together to find a solution.
Kind regards,
Team Otrium
Great service never any issues at all…
Great service never any issues at all love it
9 August 2023
Unprompted review
Reply from Otrium
Hi Neil,
Thank you for your review. We're glad you enjoyed your shopping experience with us.
Kind regards,
Team Otrium
What a wonderful discovery!!!!
I have recently discovered Otrium and I have been so amazed at their quality, prices and efficiency!!!! Why would anyone want to shop on any other website??
1 August 2023
Unprompted review
Reply from Otrium
Hi Gerry,
Thank you for your review. We can't wait to see you shopping with us again.
Kind regards,
Team Otrium
Ordering was really easy and smooth…
Ordering was really easy and smooth with great deals. Delivery is very quick.
Can't complain!
looking forward to the next deal I can snag!
3 August 2023
Unprompted review
Reply from Otrium
Hi Diana,
Thank you for your review. We're glad you were able to benefit from the great deals we offer! We can't wait to see you shopping again.
Kind regards,
Team Otrium
Can always find a good deal on my…
Can always find a good deal on my favourite Paige jeans. Delivery is fast too!
2 August 2023
Unprompted review
Reply from Otrium
Hi Joan,
Thank you for your review. We're glad to read that you have been able to find multiple great deals!
Kind regards,
Team Otrium
First Class
Otrium is my first port of call when I'm after an item and I've shopped with them many times. Trust me, I'm choosy! The service is 1st class and you're kept informed every step of the way.
1 August 2023
Unprompted review
Reply from Otrium
Hi Tracey,
Thank you for your review. We're glad to read that you have been able to find multiple great deals! We can't wait to see you shopping again with us.
Kind regards,
Team Otrium
Top Quality- Brand new with tags
Otrium sends top quality brand new items at unbelievable prices. If you know your brands- this is the place to shop!
8 August 2023
Unprompted review
Reply from Otrium
Hi Joellyn,
Thank you for your review. We're glad to read that you have been able to find multiple great deals!
Kind regards,
Team Otrium
Great experience
Great prices, fast shipping and a hassle free return of a product that didn't fit.
1 August 2023
Unprompted review
Reply from Otrium
Hi Josh,
Thank you for your review. We're glad you had a great shopping experience with us start to finish. We hope to see you shopping with us again.
Kind regards,
Team Otrium
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