Happy with the choice of fashion items, great prices and sizes are usually available. However three stars because on the occasion when I’ve had to return an item I was disappointed with the cost of r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great range of products and the prices are brilliant. There is a bit of work to do on the delivery tracking and returns side of things. I've ordered a few times and the packages generally turn up befo... See more
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I absolutely love the prices but after ordering a skirt when it arrives was way to big . I double checked the size chart and it was correct I wonder why sizes are to big than original size advertised... See more
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Great products at attractive prices.......BUT Customer service is non existent No agents available for live chat 'Create a return' doesn't work No telephone number to call It is amazing that a c... See more
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2.9
Average
4k reviews
Asks customers to review
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First time l’ve used this company and…
First time l’ve used this company and l’m very pleased, easy to order, quality of the coat is very good, l will certainly be using you in the future🙂
25 August 2026
I love Otrium
I love Otrium, they have a wide range of fabulous products , at prices to suit every purse, but which are always a bargain and excellent value for money.
The ordering process is simple and post purchase communication is very good.
I have often bought from this company and although delivery may not be as swift for UK customers,as some other outlets, I find it completely acceptable.
Goods are always well packaged and presented on arrival.
24 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Superdry shorts
Bought some superdry shorts from you for 18 pounds paid by card it is now a month and I have just recieved a small plastic on elope from Mr Susan from China with a small card saying best wishes .please help I've had my holiday now and had to buy a pair whilst on holiday.mr willis
5 August 2026
Reply from Otrium
Hi Mr Willis,
Thank you for your review. From your message on September 8th, we understand that you have received your package in good order.
Should you have any further questions, our team will be happy to assist you.
Kind regards,
The Otrium team
refund still pending
Overall, I’ve always had a good experience, but I recently returned an item that was received by them on 29/08, and I’m still waiting for any communication regarding my refund. The process is taking too long, especially considering the item was never worn or used, and the refund should be straightforward to approve
29 August 2026
Reply from Otrium
Hi Tommaso,
Thank you for your review. We’re sorry for the delay with your refund and understand that you expected the process to be quicker.
Our team has just issued the refund for your returned item. This should be visible in your account within 3 working days.
Our team remains available if you need any further assistance.
Kind regards,
The Otrium team
Good selection of items on easy-to-use…
Good selection of items on easy-to-use website. Will use again!
27 August 2026
Excellent
Excellent. Fast service, very easy to order. The only thing I would note is, if you order direct from Miluta their packaging is a little nicer, however items i ordered from otrium were packaged extremely well. Would definitely order from otrium in future. Thank you
23 August 2026
Bought a lovely pair of shoes
Bought a lovely pair of shoes. Just what I needed and at a greatly reduced price. Love the concept of avoiding unwanted clothes going to landfill.
30 August 2026
Good company
I found this site by accident while looking for a specific item. Great prices and good communication regarding the order. Have used twice so far and very happy, thoroughly recommend.
30 August 2026
Still waiting on a refund long after it…
Still waiting on a refund long after it was due. Spoke to an AI chat bot, that’s about all.
12 August 2026
Reply from Otrium
Hi Gavin,
Thank you for your review. We’re sorry to hear that you’ve had to wait so long for your refund.
Unfortunately, we’re currently experiencing a delay in processing returns at our warehouse. We don’t want to keep you waiting any longer, so we’ve already gone ahead and refunded the amount for your returned items.
The refund should be visible on your original payment method within 3 working days.
We hope this helps, and thank you again for your patience and understanding.
Kind regards,
The Otrium team
Quality products with great prices
Quality products with great prices. Good communication from customer service too.
25 August 2026
Sent an item back for a refund
Sent an item back for a refund. Still took the final klarna payment. No refund and that was over a month ago. Do not recommend.
8 July 2026
Reply from Otrium
Hi,
Thank you for your review. We’re sorry to hear that you’ve had to wait so long for your refund.
Unfortunately, we’re currently experiencing a delay in processing returns at our warehouse. We don’t want to keep you waiting any longer, so we’ve already gone ahead and refunded the amount for your returned items.
The refund should be visible on your original payment method once it has been processed by your payment provider.
We hope this helps, and thank you again for your patience and understanding.
Kind regards,
The Otrium team
Unbelievable prices on top brands
Great choice, amazing prices, secure packing and goods arrive when promised. I check the site often. Is my first port of call when I want something.
13 August 2026
Excellent products and offers and…
Excellent products and offers and brilliant shopping experience, would strongly recommend that you try Otrium as I will be continuing to shop based on this excellent experience. Thank you Otrium!
21 August 2026
Products are fine and well protected by…
Products are fine and well protected by packaging but they take more time to arrive than I would prefer.
6 August 2026
Wrong jacket sent
Wrong jacket sent, returning to warehouse awaiting refund.
Ordering and delivery as expected although slightly delayed due to bank holiday.
Have been given a discount voucher as a gesture of goodwill which is appreciated.
Would order again.
Edit, great communication from order to return. Easy service to use.
Thank you for the speedy refund.
28 August 2026
Reply from Otrium
Hi Stewart,
Thank you for your review. We’re sorry to hear that you received the wrong jacket and that you had to return it.
To make sure you don’t have to wait any longer, our finance department has just issued your refund. This should be visible in your account within 3 working days. Rest assured, no return costs have been charged.
We’re glad to hear that you appreciated the discount voucher as a gesture of goodwill, and we hope to welcome you back to Otrium in the future.
Our team remains available if you need any further assistance.
Kind regards,
The Otrium team
Great products, terrible returns and after sales.
As many people have already commented on here, prices and selection on the website are good however after finding sizing model was incorrect on the website, contacted and did everything relevant regarding a refund. 25 days after sending the return I am still yet to receive a refund. I can’t seem to get an email from anyone other than an AI agent, who just keeps asking the same questions. Clearly there’s a massive issue here as the majority of comments seem to be around the same/similar issues. Order ref. OUK-195925
8 September 2026
Unprompted review
Reply from Otrium
Hi John,
Thank you for your review. We sincerely apologize for the delay in resolving your refund and understand how frustrating this experience has been.
You did indeed receive the wrong size for your item. In these situations, please rest assured that return costs are not charged, as the item is considered incorrectly received. We also apologize for the error in the sizing chart, which has now been corrected.
According to our system, your return package arrived at our warehouse on August 27th. Normally, once a return arrives at our warehouse, it can take up to 14 calendar days to be processed and refunded. However, we did not want to make you wait any longer, so our Finance Team has already processed your refund. The amount should be visible in your account within 3 working days.
Our team has also sent you an email with further details and a voucher to compensate for the inconvenience caused.
We hope this resolves the situation for you and sincerely apologize again for the experience. Should you need any further assistance, our team remains available and happy to help.
Kind regards,
The Otrium team
Very happy but I was certain about keeping my purchase
I was very worried about my first purchase from Otrium but the price of £70 and free delivery for a pair of LK Bennetts shoes which had retailed for £300 plus was too great a temptation. No issues at all. Fast delivery with status updates and the shoes are perfect with a dust bag. I'm very happy. That said, I probably wouldn't purchase anything I wasn't 100% about in advance given the return issues everyone appears to be having. However, I have also had major return issues with Monsoon and Karen Millen.
4 September 2026
Unprompted review
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