We have always used OtterBox on our phones. Ever since OtterBox produced the first phone protection we have trusted and used OtterBox to keep our phones safe from drops or rough use damages. There's n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
delivery of order was right on time so I was able to protect my new phone from the start. additionally, the quality and fit of the case were top notch. I had a little trouble understanding installat... See more
My charging port cover ( defender otterbkx case ) broke off and then plastic piece inside the case by the AI button broke off and submitted couple photos and got approved for the replacement but - pa... See more
I’ve been buying Lifeproof cases for probably about at least ten years or more. I’ve never had to purchase the extra insurance because the Lifeproof has kept my phones completely safe, saving me money... See more
Company details
We’ve got your back
Written by the company
- As the most trusted Smartphone Case Brand in the U.S.,
- OtterBox has grown from a garage in Colorado into a family-led global brand synonymous with quality. Since 1998, our top priority has remained the same—delivering superior protection to support you in everything you do, from home to work to play. We keep your tech safe and on trend so you can forge ahead with confidence—even on the tough days. Outsmart and outlast with OtterBox.
Contact info
United States
- 1-855-688-7269
- www.otterbox.com
4.4
Excellent
102K reviews
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Great case!
Great case! Literally the best fitting case I've ever had. Price was reasonable and it was delivered super fast.
15 May 2026
I was not aware my phone case had a…
I was not aware my phone case had a lifetime warranty. I’m beyond happy to find out my case has a lifetime warranty. Outer box is the only brand I use. Thank you
14 May 2026
Overall Great Experience
OtterBox has always been a solid company. I have always had an otterbox and so has my sons. Great product.
14 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
You sent me the wrong size
You sent me the wrong size. I needed the holster for an iPhone 17 Pro Max
15 May 2026
Reply from OtterBox
We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!
Top-Notch Expierence. I love Otterbox
The process was quick and easy.
Otterbox stands behind their product and I am very happy with the interaction.
15 May 2026
We have always used OtterBox on our…
We have always used OtterBox on our phones. Ever since OtterBox produced the first phone protection we have trusted and used OtterBox to keep our phones safe from drops or rough use damages. There's no reason for us to look at other products. Always great protection with OtterBox!
12 May 2026
Reply from OtterBox
We’re so sorry to hear about the trouble with your order! Please reach out to us via chat, and we are happy to help with this!
Service an website were straightforward…
Service an website were straightforward and product was as described.
22 September 2025
Great Customer Service
Love their products. I also had some confusion with my order and the representative was very nice and helpful.
15 May 2026
The price for a replacement phone cover…
The price for a replacement phone cover was great, however it is taking forever to ship it. I ordered it on 5/16/26, and it still hasn’t shipped.
15 May 2026
Thank you for continuing to meet the…
Thank you for continuing to meet the warranty on my defender. In construction it is the only choice and one I recomend to apprentices right away. Usually they will crack a phone screen or two before getting a defender.
15 May 2026
Great experience!
Well designed website, easy shopping and ordering process, smooth delivery, great products. What else can i say?
13 May 2026
Good and fast.
13 May 2026
Easy
Easy. Replaced an IPhone 13 Pro Defender Case that has lasted 4 plus years. Ya ll were out of the Defender Pro case so I settled for another style, hope it is as durable as the Defender.
Easy, fast shipping. Thanks
15 May 2026
Product was great and delivery on time
Product was great and delivery on time. I hate getting multiple emails about reviews like let me get my products and move on.
15 May 2026
Happy Returning Customer
The case and charger I ordered came very quickly in 2 days! Otterbox products are always top notch!
14 May 2026
You took care of my issues immediately
You took care of my issues immediately, there was no back and forth. Excellent work, you’ve gained a lifetime customer. The warranty process simple, product itself is really nice.
12 May 2026
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