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OTTO Work Force Reviews 

507
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 232 reviews, reviewers had a great experience with this company. Many customers frequently praise the helpful staff, noting that coordinators and team members are consistently supportive and always ready to assist with daily questions. Many people also appreciate the decent housing options provided and the smooth, effective onboarding process when starting their new jobs in the new country. Some reviewers were not happy with communication issues, poor support responsiveness, and long daily travel times to their assigned accommodations. Some people also noted difficulties regarding tight scheduling, unexpected changes to their work shifts, and completely unreliable transportation arrangements.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, ranging from great support to severe... See more

Service

People report ambiguous experiences with service, as opinions are sharply divided among consumers. While many... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both strong support and severe... See more

User experience

Users describe ambiguous interactions with user experience, ranging from extreme satisfaction to severe... See more

Location

Consumers find location experiences to be deeply mixed, with severe complaints contrasting against positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There're a lot of bad personal experiences, true. But if you don't come with high expectations it's good. Sometimes you need to ask and push some things, but always in a polite manner. It's not good i... See more

Company replied

Rated 4 out of 5 stars

Dear OTTO Workforce Team, I would like to sincerely thank OTTO Workforce and all the colleagues and coordinators who supported and assisted me during my time working with the company. I truly a... See more

Company replied

Rated 4 out of 5 stars

The working is going good. You can receive more hours of work, if this is your targhet. You have housing pretty decent, but the organization is the reason i give 4 out of 5 stars. Planning and transp... See more

Company replied

Rated 3 out of 5 stars

I think you prefer Polish people as you are based in Poland. Sometimes I was worried about my safety. Even get one day off for doctor was a problem. I worked all time in cold departement because I don... See more

Company replied


Company details

  1. Job Centre

Written by the company

At OTTO we believe everyone has their unique talents. Our goal; Helping you grow your talents and matching them with the right opportunity. Whether that is by finding you a job, providing a safe place to live and work, helping you afford your first house, or improving your career. Having a positive impact on your future is what motivates us. We take care of our people We are proud of how we handle the essentials; fair compensation, paid on time, and everything else you need for a well organised career. On top of that, we go the extra mile to provide you with career development opportunities and access to our daily in-person and online support. We help you find answers to all your questions about working locally or abroad. That’s how we take care of our people. Leading international employment partner For over 25 years, our team of experts provided tens of thousands of people each year with a matching job in Poland or The Netherlands.


Contact info

3.8

Great

TrustScore 4 out of 5

507 reviews

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3.8

All reviews

(507)

469 reviews in the last 12 months

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Rated 3 out of 5 stars

For young people who thinks that work is a fun

I think you prefer Polish people as you are based in Poland. Sometimes I was worried about my safety. Even get one day off for doctor was a problem. I worked all time in cold departement because I don't lie that I have fake Medical certificate. In nine months I have worked in five warehouses days, nights, afternoon. Living two places. Sometimes I didn't sleep as my shift finished in the morning and at 10 am I had to move to another location. Big cooperation, lot of alcohol and drugs around.

27 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Kristyna,

Thank you for sharing your experience. We are sorry to read that your time with OTTO Work Force did not match your expectations.
At OTTO, we aim to provide a safe working and living environment for everyone, regardless of nationality. We also work with our clients and accommodation partners to follow clear procedures regarding working conditions and housing standards.
Your feedback is valuable and helps us continue to improve our services and processes.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Im glad that Otto work force invited me…

Im glad that Otto work force invited me to this journey. I have learned much working for Albert Heijn, i feel enjoyment every day and working with Otto. I also appreciate the input i get from the Albert Heijn team leaders, i really think that they are very professional and friendly. I appreciate the work Otto does and improving my time in this company. I get good input from the leadership and i can work in accordance to Ottos guidance. I trust my continued work with Otto will improve my working and i can see potential in any position i would be in.

26 August 2026
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Reply from OTTO Work Force

Hi Raido,

Thank you for your thoughtful review! We're delighted to hear that you're enjoying your work, learning new skills, and feeling supported by both the Albert Heijn and OTTO teams. 😊
We wish you continued growth and success on your journey with OTTO Work Force!

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Whit Otto we have oportunity to improve…

Whit Otto we have oportunity to improve our skils.

6 August 2026
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Reply from OTTO Work Force

Hi Eusebiu,

Thank you for your review! We're glad to hear that you see opportunities to develop your skills through OTTO Work Force. We wish you continued growth and success! 😊

Kind regards,
Team OTTO

Rated 4 out of 5 stars

i like the place

i like the place , i like the work thank you otto ti give me this opportunity thanks

26 August 2026
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Reply from OTTO Work Force

Hi Shueyb,

Thank you for your kind words! We're happy to hear that you're enjoying both your work and your new environment. 😊
We wish you continued success and a great experience with OTTO Work Force!

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Nice staffs and good people that are…

Nice staffs and good people that are willing to help you at any time

26 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Joshua,

Thank you for your kind review! We're happy to hear that you feel supported by our team and that our colleagues have been helpful whenever needed. 😊

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Location and job is perfect

Location and job is perfect

26 August 2026
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Reply from OTTO Work Force

Hi Edijs,

Thank you for your review! We're delighted to hear that you're happy with both your job and location. 😊

Kind regards,
Team OTTO

Rated 3 out of 5 stars

They offer good opportunities but in my…

They offer good opportunities but in my case it is difficult. I am receiving a lower salary than people that work at the same position as me also with Otto but I am paying the same as other people for accommodation and food and I also need to send money to my family. Also my accommodation It is 1 hour far from home (by car) and sometimes me and my colleagues we arrive late to work (or to home, the other day we finished our shift at 23:45 and we arrived home near 04:00 a.m.) because of the Otto cars.

26 August 2026
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Reply from OTTO Work Force

Hi Ayoub,

Thank you for sharing your feedback. We appreciate your openness and have forwarded your comments to the relevant teams for review. We hope that the situation can be clarified and that your experience with OTTO Work Force will improve, leading to greater satisfaction moving forward.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Thanks for the opportunity OTTO!

I was in great need of a job and accommodation and through OTTO I found it quick and effectively!

Awesome work as a Driver, amazing staff all around ready to help you!

26 August 2026
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Reply from OTTO Work Force

Hi Carlos,

Thank you for your kind words! Great to hear that everything fell into place quickly and that you've had such a positive experience with our team. 😊
We wish you lots of success in your job!

Kind regards,
Team OTTO

Rated 3 out of 5 stars

Laboral abuse (solved by office staff otto)

Had a bad experience but after speak with the team we both found a satisfactory solution. Not the best start but good response.

19 August 2026
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Reply from OTTO Work Force

UPDATE 01.10.2026

Hi Antonio,

Following our previous response, we would like to share an update. We have been in contact with you and worked together with the relevant teams to investigate the situation.
As a result, the matters raised have been addressed and the necessary follow-up actions have been completed.
Thank you for bringing this to our attention. We appreciate the opportunity to review the case and support you further.

Kind regards,
Team OTTO

---------------
Hi,

Thank you for sharing your feedback. We're sorry to read that your experience with us has led to such strong concerns.
We take comments regarding accommodation, working hours and payments seriously. Your review has been shared with the relevant team so that the points you raised can be reviewed internally.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

I have had a very good experience…

I have had a very good experience working here for the past few years.During this time,l have learned a lot, improve my skills, and gained valuable experience.I appreciate the support and cooperation .I am happy to be part of the team and I look forward to continuing to learn grow, and contribute to the company.

25 August 2026
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Reply from OTTO Work Force

Hi Wilson,

Thank you for sharing your experience! 😊 It's wonderful to hear that your time with OTTO has helped you grow professionally and that you feel supported along the way. We're happy to have you as part of the team and wish you continued success!

Kind regards,
Team OTTO

Rated 2 out of 5 stars

Neves give me more competicion to work…

Neves give me more competicion to work more

25 August 2026
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Reply from OTTO Work Force

UPDATE 01.10.2026

Hi Rafael,

Following our previous response, we contacted you to discuss your feedback in more detail. We are pleased that we were able to clarify the situation and agree on a solution together.

Thank you for sharing your experience and giving us the opportunity to help.

Kind regards,
Team OTTO

-------------
Hi Rafael,

Thank you for your feedback. We've shared your comment with the responsible team, as we understand how important work opportunities are. We appreciate you taking the time to let us know about your experience.

Kind regards,
Team OTTO

Rated 3 out of 5 stars

Disproportionate €500 fee for early resignation / Unreasonable policy

During my first 2 weeks, I earned €500 in total (€250 per week). On top of this, there is an uncollected balance of €100. Due to urgent family reasons, I needed to resign and gave a 2-week notice instead of the standard 4 weeks. In response, I was told that a €500 penalty fee would be deducted from my salary.
Thinking humanely, doesn't a €500 fine sound completely excessive? The warehouse hires 5 to 10 new workers every single week, so claiming that my position cannot be filled is simply hard to believe.
Up until I submitted my resignation, I was actually satisfied with the job, the working environment, and the accommodation. However, encountering this kind of treatment at the very end completely ruined my morale and experience. Anyway, thanks for everything nonetheless, OTTO Albert Heijn Bleiswijk. :D

19 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Efecan,

Thank you for sharing your experience. We're sorry to hear that your time with OTTO ended in a way that affected your overall impression, especially as you were happy with the job, working environment and accommodation beforehand. We appreciate you taking the time to share your perspective and wish you all the best for the future.

Kind regards,
Team OTTO

Rated 4 out of 5 stars

Planning is well managed

Planning is well managed, communication is smooth and onsite services very helpful

24 August 2026
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Reply from OTTO Work Force

Hi Justin,

Thank you for your review! 😊 We're delighted to hear that everything is running smoothly for you and that you've had positive experiences with our support. We appreciate you taking the time to share your feedback!

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Wow Otto staffs have been great

Wow Otto staffs have been great .
They are always ready to help and adjust to make everyone happy . Goood teamwork and understanding . Always ready to listen to workers and resolve issues very Swiftly like AI robots so Perfectly . Thumbs up to Tomasz and Marcin , they are doing a great job as well 👌

16 August 2026
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Reply from OTTO Work Force

Hi Chukwuma,

Thank you for your wonderful review! 😊 We're delighted to hear that you've had such a positive experience with our team. It's especially nice to hear that our support and teamwork have made a difference for you.

Kind regards,
Team OTTO

Rated 4 out of 5 stars

Good Agency and Profesional

Is a good Agency everything is organized and clarified

19 August 2026
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Reply from OTTO Work Force

Hi,

Thank you for your review! 😊 We're happy to hear that you've had a positive experience with OTTO Work Force.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Their salary is awesome but i wish they…

Their salary is awesome but i wish they replied better for example i asked a question and they responded with 3 letter (DEA)

23 August 2026
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Reply from OTTO Work Force

Hi Mirac,

Thank you for your feedback. We're glad to hear you're happy with working through OTTO. If anything is still unclear, please feel free to contact us again and we'll be happy to help. 🙂

Kind regards,
Team OTTO

Rated 5 out of 5 stars
OTTO Work Force logo

Reply from OTTO Work Force

Hi Aamir,

Thank you for your review! We're happy to hear you had a positive experience. We appreciate your feedback and wish you all the best. 😊

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Don't give up

Gxo is nice place

23 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Bright,

Thank you for your review! We're glad to hear you're enjoying your experience at GXO. Wishing you continued success and all the best in your work. 😊

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Location and the Professionalism of the…

Location and the Professionalism of the organisation

19 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi John,

Thank you for your review! We're pleased to hear that you had a positive experience. We appreciate you taking the time to share your feedback and wish you all the best. 😊

Kind regards,
Team OTTO

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