Excellent online shop! Bought from them a few times, never had a problem. Great prices, great offers. Lovely free gifts with purchases which is always a bonus. Customer service is also extremely helpf... See more
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Kemp House 152-160 City Road, MK41 7XT, London , United Kingdom
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First time ordering with this company and will be using again. The product was the best price I could find and it came in a sturdy box and well packaged inside. Cant fault them

Reply from Our Concept Beauty
Can't recommend this company enough! Great service and amazing offers.

Reply from Our Concept Beauty
Great company, I was sceptical as I’d not heard of them before ordering, however products were perfect and the price even better…..not to mention the free gifts!!

Reply from Our Concept Beauty
I have used K18 before and after a break I decided to use it again after a few issues with my hair. It worked very well and has given my hair a real boost.
Excellent product.

Reply from Our Concept Beauty
First time ordering
Great price
Received a free gift when ordering over a certain value
Delivery was prompt
Perfect packaging
Will definitely be re-ordering

Reply from Our Concept Beauty
Great genuine site. Fast delivery. Cheaper products than other sites. Very happy with my purchases.Highly recommended.

Reply from Our Concept Beauty
Effecient and quick service, I would recommend this site.

Reply from Our Concept Beauty

Reply from Our Concept Beauty
Easy to navigate and excellent customer service

Reply from Our Concept Beauty

Reply from Our Concept Beauty
Just made a second purchase with this website as I was so impressed the first time. Such good value and quick shipping

Reply from Our Concept Beauty
Excellent prices and fast delivery. Lots of free gifts too!

Reply from Our Concept Beauty
Honestly one of the best online makeup orders I’ve had. Delivery was so fast, everything arrived well packed, and the selection is brilliant — loads of brands and shades to choose from. Prices are fair, checkout was easy, and I loved how smooth the whole experience was. I’ll definitely be back for more!

Reply from Our Concept Beauty
Super fast delivery. Brilliant prices and the free gifts are such a great added bonus

Reply from Our Concept Beauty
Great prices, brilliant samples in every order and speedy customer service when I had an issue with Royal Mail. Already placed my second order!

Reply from Our Concept Beauty
Good service and the K18 astrolift is a game changer.

Reply from Our Concept Beauty
We ordered Elemis, for our daughter in law for Christmas. Fab product, it was a great price [ we did look elsewhere] delivery fast....

Reply from Our Concept Beauty
Unfortunately my experience has been very poor. Ordered a £70 moisturizer: took 1+ week to arrive with no updates on status of order. Once arrived, package containing the moisturizer was open, lid loose/not screwed on properly, item smelled stale/off, and the spatula included with the cream was so old that the brand logo on it had faded off! I have many products from this brand, including having used this specific item before and I know what they smell like. I have tried to contact customer care 4+ times, twice through email and x2 through the form on the site. There is no response to date. The email for customer care listed on their website provides a bounce back/mail delivery error!!! My order number is 20142. I wont be using this company again and if no one replies I'll be requesting a charge back through my bank.
--- Update: Response stating emails were responded to in timely manner but my first email was sent friday 9th jan regarding order status. I only received a reply Thurs 15 Jan - same day I logged the Trustpilot review. Nevertheless, I can confirm that once contact was finally made the team were quick to resolve the issue and provide responses.

Reply from Our Concept Beauty
Our Concept Beauty are a hidden gem, they have a fantastic range of amazing products and at such a great price. Orders can not be simpler and they look to dispatch on the very same day where possible. They are just the best.

Reply from Our Concept Beauty
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