Outdoor World Direct Reviews 

8,414
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 989 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that a wide range of camping equipment and outdoor items are available at highly competitive prices and delivered extremely quickly. Consumers consistently appreciate the smooth online ordering system, secure packaging, and the exceptionally helpful support provided by the friendly team during transactions. However, some customers also noted occasionally receiving incorrect items, dealing with unexpected courier delivery delays, or noticing minor product quality flaws. A few reviewers experienced receiving wrong orders and faced frustrating communication hurdles when trying to arrange returns or secure prompt refunds.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting consistently fast shipping and punctual... See more

Product

People report positive experiences with product quality, highlighting that items are great value for money... See more

Price

Consumers find price to be positive, often highlighting competitive rates and great value compared to other... See more

Service

Customers consistently note positive experiences with service, highlighting prompt and efficient support... See more

Order

Users describe positive interactions with order, highlighting seamless and straightforward online platforms.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality product at a very competitive price, shipped and delivered in a couple of days. Superb customer service ,a pleasure to do business with. Will definitely use Outdoor World Direct when the need... See more

Rated 5 out of 5 stars

I needed a replacement tube for my air awning. A Google search brought up Outdoor world Direct. Their price was good, ordering was straightforward, I was kept informed throughout and delivery was fas... See more

Rated 5 out of 5 stars

Ordered with Outdoor World Direct a few times now and cannot find any fault with them at all. When a pre ordered item had not come in yet, I was contacted to be informed and was updated regularly. Als... See more

Rated 5 out of 5 stars

Great experience with super fast delivery [even though I paid extra] as it arrived next day. Originally spoke with staff member an hour before placing order to ascertain stock levels and how quickly i... See more


Company details

  1. #6 of 79 best companies in Camping Shop
  2. #1 of 19 best companies in Awning supplier

Written by the company

Providers of camping equipment, tents, drive away awnings and caravan awnings. We have a large showroom open to the public in Ossett, Yorkshire. We also have a great website jam packed with great outdoor products from brands such as Vango, Outwell, Outdoor Revolution, Coleman, Campingaz and Quest. Whether you are looking for a lightweight backpacking tent or a large family tent, we have an array of options to suit your budget and purpose. We have over 22 years trading experience, and we consider ourselves experts in our field, with great after-sales care.

OutdoorWorldDirect Details

Written by the company

Free UK Shipping
We offer free delivery to UK Mainland on orders over £50, terms and conditions apply as some postcode are restricted.
EU Shipping Available
We now ship to over 20 European countries, simply check the website for details.
Great Brands
We stock the finest outdoor brands on the market - Vango, Outwell, Coleman, The North Face, Didriksons, Regatta, Robens and many more.
Great Customer Services
We think our after sales service is one of the best in the industry, if not the best! If you have a problem with your order, simply give us a call on 01924 265457 and we will do our best to help.

Contact info

4.9

Excellent

TrustScore 5 out of 5

8k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(8,414)

915 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Air awning replacement tube.

I needed a replacement tube for my air awning. A Google search brought up Outdoor world Direct. Their price was good, ordering was straightforward, I was kept informed throughout and delivery was fast.
Wouldn't hesitate to use them again.

31 July 2026
Rated 5 out of 5 stars

Superb service

Superb service! Prices on the website are very competitive and the delivery speed was great. Well packaged and all as expected. Will use lots more going forwards.

31 July 2026
Rated 5 out of 5 stars

Great service

Delivery was prompt and efficient. Customer service was really helpful. Product was great as per description. Would shop there again

31 July 2026
Rated 5 out of 5 stars

Ordered with Outdoor World Direct a few…

Ordered with Outdoor World Direct a few times now and cannot find any fault with them at all. When a pre ordered item had not come in yet, I was contacted to be informed and was updated regularly. Also, they were extremely helpful when I had accidentally doubled item orders. I only noticed when two items showed up when I only ordered one. Contacted their team and they were great in getting me refunded and organised for the doubled up items to be returned. Will continue to shop with them for a long time to come!!!

29 July 2026

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