I needed a replacement tube for my air awning. A Google search brought up Outdoor world Direct. Their price was good, ordering was straightforward, I was kept informed throughout and delivery was fas... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered with Outdoor World Direct a few times now and cannot find any fault with them at all. When a pre ordered item had not come in yet, I was contacted to be informed and was updated regularly. Als... See more
These people are awesome! I placed my order on Thursday morning and the tent arrived the very next day. They even included a groundsheet and a tent repair kit in the bundle. I bought the Vango Sierra... See more
Great experience with super fast delivery [even though I paid extra] as it arrived next day. Originally spoke with staff member an hour before placing order to ascertain stock levels and how quickly i... See more
Company details
- #7 of 79 best companies in Camping Shop
- #1 of 19 best companies in Awning supplier
Written by the company
Providers of camping equipment, tents, drive away awnings and caravan awnings. We have a large showroom open to the public in Ossett, Yorkshire. We also have a great website jam packed with great outdoor products from brands such as Vango, Outwell, Outdoor Revolution, Coleman, Campingaz and Quest. Whether you are looking for a lightweight backpacking tent or a large family tent, we have an array of options to suit your budget and purpose. We have over 22 years trading experience, and we consider ourselves experts in our field, with great after-sales care.
OutdoorWorldDirect Details
Written by the company
- Free UK Shipping
- We offer free delivery to UK Mainland on orders over £50, terms and conditions apply as some postcode are restricted.
- EU Shipping Available
- We now ship to over 20 European countries, simply check the website for details.
- Great Brands
- We stock the finest outdoor brands on the market - Vango, Outwell, Coleman, The North Face, Didriksons, Regatta, Robens and many more.
- Great Customer Services
- We think our after sales service is one of the best in the industry, if not the best! If you have a problem with your order, simply give us a call on 01924 265457 and we will do our best to help.
Contact info
Unit 7 Roundwood Industrial Estate, WF5 9SQ, Wakefield, United Kingdom
- 01924 265457
- info@outdoorworlddirect.co.uk
- www.outdoorworlddirect.co.uk
4.9
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived on time .Wasn't happy how my…
Arrived on time .Wasn't happy how my parcel was left on drive in view for anyone to see.I had requested with Dpd to leave at no 11.I know this was not anything to do with your company. I am still waiting for a response from dpd.On the other hand we are really pleased with our awrning.
20 July 2026
Great company and our go to place for…
Great company and our go to place for all our camping needs.
22 July 2026
Perch low chair
Perch low chair, half the price of Fox, Solar equivalent. Great guest chair for weekend overnight sessions.
22 July 2026
Perfect form start to finish
Perfect from start to finish.
We had so many problems with the delivery company, FedEx, so I contacted Outdoor World customer service, and they sorted everything out for us; absolutely perfect ☺️
22 July 2026
good service
21 July 2026
Excellent service
Excellent service, from ordering to delivery. Great quality at reasonable prices
20 July 2026
The sales person was extremely helpful…
The sales person was extremely helpful and knowledgeable. There is a huge amount of choice, would highly recommend
20 July 2026
Initial item sent was not correct but…
Initial item sent was not correct but some excellent customer service ment my issue was delt with very quickly and a day later I had the correct item.
20 July 2026
I pre ordered an item.Having paid and…
I pre ordered an item.Having paid and waited for it the wrong item was delivered.It hadn’t been checked before being sent out.The item I ordered is no longer available apparently.I then had to wait in for the wrong item to be picked up.I’m waiting for a refund presently .The original order was placed on 27th June .
20 July 2026
Reply from Outdoor World Direct
Hi Jane
I am sorry to hear you had a bad experience with us
We did suffer an inventory issue with this table with our supplier, and we did work hard to source more of them, but it was a difficult situation as the supplier we use for Zempire no longer represents or distributes that brand.
I did check and see the table you received was collected today, therefore, I have refunded your account
I do hope you can shop with us again, as you will see from our strong reviews, your experience does go against the grain of our usual level of service.
Apologies for any inconvenience caused
Kind regards
David
OWD
Had a great selection of gear
Had a great selection of gear, having awnings already set up really helped confirm my choices.
Staff were great too.
I’ll come back for sure.
15 July 2026
Quick, Easy and rapid delivery
Great shopping experience, ordered something online. Website easy to navigate and checkout process was simple.
Order turned up much much sooner than estimated so very speedy and fantastic service.
Competitive and fair pricing.
17 July 2026
First time I have used Outdoor World
First time I have used Outdoor World, discovered them by searching the net.
Ordered my items online, quick, easy and competitive prices, items delivered in a couple of days.
Great company, great products, great service.
I would highly recommend
23 July 2026
Unprompted review
Great experience with super fast…
Great experience with super fast delivery [even though I paid extra] as it arrived next day. Originally spoke with staff member an hour before placing order to ascertain stock levels and how quickly items could be delivered. Not yet used the items so unable to comment on those yet. Price wise, similar to competitors.
17 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.