Out of Eden - Hospitality Supplies Reviews 

184
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Quick service. Order arrived day after placing. The Coffee Bags are first class, tried various others these are the best, will certainly be ordering more. As for the Oaty biscuits & Choc Chip Cook... See more

Rated 5 out of 5 stars

Great speedy delivery and well packaged order. The wild fig soap smells lovely and leaves hands feeling soft. The bottles are an extravagant looking addition to your bathroom. Even bought the 5 litres... See more

Rated 5 out of 5 stars

Exceptional customer service! I purchased some lovely, high-quality pillows and cases, but upon arrival, I realized they were too large for our needs—my mistake. I contacted their team, and they promp... See more

Rated 5 out of 5 stars

We're regular if not frequent customers and have always found their products of excellent quality for the price, especially with the free postage. However, I always say you only get the measure of... See more

Company details

  1. Hotel Supply Shop

Written by the company

Out of Eden is your one-stop shop for hotels, B&Bs and self-catering properties, with all the essentials for guest accommodation. Get hotel-quality bedding, towels, bedroom equipment, toiletries, refreshments and cleaning supplies. Add unique products for great reviews, such as bathrobes, slippers and welcome packs. Benefit from fast delivery, a 30-day money-back guarantee, small pack sizes and free returns. Over 1.4 million orders delivered to accommodation providers since 1993, and over 7000 five-star online reviews.


Contact info

4.8

Excellent

TrustScore 5 out of 5

184 reviews

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4.8

All reviews

(184)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

This was a small, personal “one-off” purchase.
However, if I was running a business, I would definitely deal with these guys on a regular basis.
They are efficient , professional and supply good quality products.
Highly Recommended.

10 August 2023
Unprompted review
Rated 5 out of 5 stars

Ordered twice now

Easy to order, fast delivery. Great products, lovely quality
Just wish you could have small samples of other fragrances as would like to order other fragrances as I buy 5l refills.
Love the quality though wouldn't use anything else now

7 August 2023
Unprompted review
Rated 5 out of 5 stars

Great company - and lovely staff

Have been using OOE for several years and recently had a slight problem. Chloe, of customer services reached out to me and resolved the issue immediately. Such a brilliant company: fast delivery, great prices and lovely products. Thank you so much just for being there!

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Faultless service from this Company

Shopping online was easy. My first delivery arrived damage by the courier. I politely emailed Out of Eden and with five mins I received a phone call to say replacements were on the way. The following day they arrived as promised. Faultless service from this Company 👍🏻

29 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I ordered a fitted sheet a couple of weeks ago just to see how the fit was. As everything was ok, yesterday, i ordered 3 more. These were ordered yesterday afternoon and much to my surprise, they arrived this morning. Great quality, great service and good prices. What more could you ask for. Will definitely purchase from them again.

28 July 2023
Unprompted review
Rated 1 out of 5 stars

Disappointed

Parcel due to arrive Fri. No show and late being advised of this. Parcel rescheduled for delivery mon. No show again. No notification. Stayed in all afternoon. Should have been delivered between 2-3pm. Advised running late. But no show. Wish i had not ordered now

17 July 2023
Unprompted review
Out of Eden - Hospitality Supplies logo

Reply from Out of Eden - Hospitality Supplies

We apologise for this lapse in our usual service, we have assured the customer her order was shipped the same day and that we are working with our courier to ensure that these delivery delays do not happen again.

Rated 5 out of 5 stars

Excellent service

We're regular if not frequent customers and have always found their products of excellent quality for the price, especially with the free postage.
However, I always say you only get the measure of a company when things go wrong. In our order this week, two mugs had been smashed by DPD's handling (not to mention their inability to press doorbells or read instructions). It is now less than 48 hours later, and a Saturday, and I already have replacements, and extras, in my hand. That's easily worth 5 stars in my book.

8 July 2023
Unprompted review
Rated 5 out of 5 stars

Very easy to make first order

Very easy to make first order, especially as it was not a trade order. Surprised and delighted at speed of delivery, assuming order arrives as expected. Quality of duvet covers in a guest house in Grantown on Spey made me anxious to purchase

4 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Shower Gel & for sensitive skin

Recently stayed at a holiday property that had this amazing shower gel. Free form all usual additives and good for sensitive skin. Great fragrance. Ordered 5 litres online from their shop. Easy process and good value for a 5litre tub.

1 July 2023
Unprompted review
Rated 5 out of 5 stars

5 star service for this company

5 star service for this company. I like the fact you can order on line or call them up . They Always answer the phone promptly and deal with your order in a proficient and professional manner.
Delivery is also quick. Can’t fault them

30 June 2023
Unprompted review
Out of Eden - Hospitality Supplies logo

Reply from Out of Eden - Hospitality Supplies

So pleased to hear you are happy with our service. We really appreciate the feedback Peter, thank you.

Rated 5 out of 5 stars

Quite fast delivery

Quite fast delivery, great product...thanks, Ashraf

27 June 2023
Unprompted review
Out of Eden - Hospitality Supplies logo

Reply from Out of Eden - Hospitality Supplies

Thanks Ashraf, we always love to hear our customers feedback and so glad you like our products and service.

Rated 5 out of 5 stars

It arrived the very next day

It arrived the very next day, which was great as I thought I had another box of soap but I didn't.

24 June 2023
Unprompted review
Out of Eden - Hospitality Supplies logo

Reply from Out of Eden - Hospitality Supplies

Thank you Mr Booth, so pleased we could help get you your much needed products quickly and safely.

Rated 4 out of 5 stars

Excellent service as always

So simple and easy to order from Out of Eden, the only part of the order that was poor is the bin bags, very light and not on a roll, so you have to pick up each one in turn!

11 June 2023
Unprompted review
Out of Eden - Hospitality Supplies logo

Reply from Out of Eden - Hospitality Supplies

Thank you for the feedback, we have amended our website so it is clearer for future purchasers. Thanks

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