OutOfOffice.com Reviews 

755
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for crafting wonderful, personalized itineraries that perfectly match individual budgets and preferences. Travelers note that the team is exceptionally kind, highly responsive, and meticulously attentive to every single detail from start to finish. People consistently showcase seamless hotel bookings, punctual private drivers, and amazing guided tours across incredible destinations. Some reviewers were not happy with communication gaps, monitoring failures, and coordination issues during their journeys. A few individuals also felt frustrated by unexpected itinerary changes and limitations when dealing with complex arrangements.

What people talk about most

Holidays

Users describe positive interactions with holidays, highlighting how seamlessly everything was organized from... See more

Staff

People report positive experiences with staff, noting that the team is extremely knowledgeable, professional,... See more

Service

Customers had positive experiences with service, often highlighting how travel advisors listen attentively,... See more

Location

Clients share profound satisfaction with the incredible locations visited, highlighting that each destination... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how every detail of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alice and the team planned the perfect trip for us. We visited Australia and New Zealand. We enjoyed every moment! We highly recommend using Out of Office and specifically connecting with Alice for yo... See more

Rated 5 out of 5 stars

We dined, drank and danced our way through Porto and Lisbon to ring in the New Year. Maria gave us excellent, personalized guidance and arranged several amazing experiences — including day tours to Si... See more

Rated 5 out of 5 stars

This was my second trip organised by OutOfOffice.com to the Reethi Faru resort (Maldives) and, once again, it was absolutely spectacular. The resort is stunning, the staff very welcoming, and our wate... See more

Rated 5 out of 5 stars

I've never used a travel agent before - but after booking with OutofOffice I will now only travel under their guidance and services. Booked my first trip to Costa Rica as a solo traveler and was conn... See more


Company details

  1. Tour operator
  2. also in
  3. Travel agent

Written by the company

Tailor-made luxury travel. We build unique itineraries for your luxury holiday or vacation and we are where exclusivity meets inclusivity. From honeymoons to the trip of a lifetime, we will personalise the perfect vacation for you. With a dedicated concierge team on call 24/7, our experts will tailor your trip to you. We are diligent in our approach to working with properties and suppliers worldwide, ensuring that all our customers are welcome - paying special attention to ensuring those customers who are LGBTQ+ can travel safely, no matter who they love.


Contact info

4.8

Excellent

TrustScore 5 out of 5

755 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(755)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy Booking Process

Our agent Hannah created an amazing itinerary for us quickly and easily! We are very much looking forward to this trip!

22 February 2026
Unprompted review
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Reply from OutOfOffice.com

Thank you so much Johnny! I'm very excited for you and Todd, I know you are going to have the best time! Hannah

Rated 5 out of 5 stars

Best travel site for luxury!

I have absolutely loved my experience planning our 10-year anniversary! Millicent has been extremely helpful, guiding my entire experience smoothly and confidently. Her knowledge regarding travel out of the country has made us feel extremely ready to visit Asia for the first time. I will definitely be returning to this company to continue many more trips on our bucket list!

20 February 2026
Unprompted review
OutOfOffice.com logo

Reply from OutOfOffice.com

Hi Jilene! Thank you so much for your wonderful review. You guys are going to have the best time, and I can't wait for you to experience Thailand and go on all the adventures I've planned for you both. You'll be lying on the beach before you know it! Millicent

Rated 5 out of 5 stars

Excellent vacation experience

I would highly recommend OOO to anyone wanting to avoid the stress of planning a vacation and who are looking for a great experience.
Maria was also truly fantastic to work with, she fully coordinated and booked every detail of the trip — even though I was very last minute in contacting to organize this trip. She made sure that I would have the best experience, based on my interests.
I’ll definitely be contacting OOO again to organize future vacations.

25 December 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much Anthony for your lovely review! It really was such a pleasure working with you, and so happy you had such a special experience. I loved the photos! Cannot wait to make more gorgeous trips a reality with you. M

Rated 5 out of 5 stars

Amazing Vietnam and Cambodia

Late last summer (2025) I reached out to outofoffice to prepare a trip that would celebrate our recent retirement. We were so fortunate to work with Maria who made the entire experience so outstanding. We went to Vietnam and Cambodia and found the destination most enjoyable. The extra touches including the fast track immigration services, the private tour guides, the five star accommodations, the food events were well selected and just amazing. Everything that you could possibly ask for was done.

29 January 2026
Unprompted review
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Reply from OutOfOffice.com

Thank you so much Rick for your thoughtful and wonderful review of your time in Vietnam & Cambodia - it has been so lovely to work with you since last summer and super excited about your next trip to Australia! Thank you for your trust and speak to you soon! M

Rated 2 out of 5 stars

Wolf O’Neill and Out of Office were…

Wolf O’Neill and Out of Office were fine making our reservations, but after our final payment, 2 months before the trip, Wolf disappeared. His email response was that he was owed vacation time, and was out of the office.
1 week before the trip we had 5 minutes phone call with him wishing us a good trip. We asked him to change the date of a tour, which he ignored.
5 days into the trip Wolf emailed asking how the trip was going. We told him we were very disappointed because the tour guide, who we spent 2 full days with spoke very little English, gave us no information and couldn’t understand any of our questions. In addition he didn’t take us to many places listed in our itinerary. Wolf said he was shocked and we’d discuss it after we returned. He never offered another tour with a real tour guide, even if abbreviated. In typical fashion we never heard back from Wolf or the agency.
Out of Office is not a boutique luxury travel agency. It is a well advertised, second rate, sign you up organization that disappears after your final payment. We strongly recommend you find an agency that will support you from beginning to end.

30 January 2026
Unprompted review
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Reply from OutOfOffice.com

Dear Marc,

I’m really sorry to hear this feedback following your recent trip to Brazil. It’s very rare that we receive concerns like this, and I deeply regret that your experience did not reflect the high standards we aim to uphold.

I’ll be performing a thorough review of your booking and trip to understand exactly what went wrong. In the meantime, I’ve reached out personally to discuss your experience further and ensure your concerns are fully addressed.

Your feedback is incredibly valuable to us, and we are committed to learning from it to improve the service we provide to all our clients.

Best wishes,
Jaike, Management

Rated 5 out of 5 stars

Maria was absolutely outstanding and…

Maria was absolutely outstanding and supported me every step of the way throughout the entire process. Despite various glitches and personal challenges on my end, she remained patient, understanding, and fully committed to working with me to make this incredible trip to Fiji possible. I felt genuinely cared for from beginning to end. It was truly a pleasure working with Maria, and her sincere concern and dedication were evident throughout. Thank you, Maria, for your exceptional service and for making people’s lives—and vacations—so memorable!

6 February 2026
Unprompted review
OutOfOffice.com logo

Reply from OutOfOffice.com

Thank you so so much Gregory for the time you took with your review - I am so glad I could be there to support you from start to finish, especially when you needed that additional reassurance following some personal challenges. It means so much to me that you felt so cared for! I cannot wait to work with you again! M

Rated 5 out of 5 stars

Flawless and Thoughtful Arrangements

This was our first Out of Office trip and it could not have been better arranged or more thoughtfully planned. Maria helped us with options and our experience with Panama in country arrangements was excellent. We will be traveling with Out of Office--and Maria--again this year!

13 January 2026
Unprompted review
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Reply from OutOfOffice.com

Thank you so much Pat for this lovely review. I have loved working with you and Lynn, plus our Zoom chats! Super excited to see where your next dream trip takes you, and can't wait to catch up soon! M

Rated 5 out of 5 stars

Such an incredible experience!

Such an incredible experience! Hannah made the whole experience so easy and built us our dream honeymoon. We had made multiple attempts at planning our own honeymoon before we found Out of Office. the experience through Out of Office far exceeded our expectations. 10/10 recommend!!

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Elopement trip to the Maldives

We were so thrilled with our experience with OutOfOffice. Wolf was so kind, responsive and took care of every detail for us for our elopement/honeymoon trip to the Maldives. We had the most incredible trip there and would recommend the location and the folks at OutOfOffice to anyone looking for a stress free, comprehensive vacation. We will definitely be utilizing Wolf's services for future trips. Highly recommend!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

OOO Brazil Guides/Experiences Great!

OOO Tailor-Made Tour for three to Rio-Iguazu Falls-Sao Paolo-Buenos Aires met our goal of blending guided experiences with independent time. Samantha McCormack was willing to help make anything we wanted to do happen, while also comfortable and tolerant of blending with activities we planned. We managed major sights in Rio and Buenos Aires this way on our own relaxed timeline and had specially curated experiences from OOO. OOO's South American connections made this come together beautifully!

Tour excelled at making our desire to have authentic dance experiences in both Rio and Buenos Aires a reality! Not tango or samba shows, but highly skilled dance performers/escorts with carnival or regional dance competition winners who accompanied us to the Rio Scenarium and a milonga in Buenos Aires/San Telma following private instruction. Special applause for our RIO guide, Rachel Cerkes - she stood out for above expectation support.

Don't miss the luxury and unique after park hours access to Iguazu Falls made possible by a stay at Hotel Das Cataratas! And the small, private yacht sunset cruise in Guanabara Bay was a lovely experience. Special attention to our interest in public street murals was blended in well throughout the trip. All activities were private - just us.

Enjoy the cachaca caipirinha's! Saude!

11 July 2025
Unprompted review
Rated 5 out of 5 stars

NYE in Portugal

We dined, drank and danced our way through Porto and Lisbon to ring in the New Year. Maria gave us excellent, personalized guidance and arranged several amazing experiences — including day tours to Sintra and wine country. It was an unforgettable trip — the second trip we’ve booked with Out of Office, and it didn’t disappoint!! Thanks Maria!

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was planning a trip to Vietnam and Cambodia and decided, after extensive online searching and reviews, to reach out to the team at Out of Office travel. Was connected with Millicent who has extensive experience in those countries and who ended up putting together a tremendous itinerary for us. Millicent was great to work with including excellent communication as well as feedback and adjustments to the itinerary to design the perfect trip.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Trip of a lifetime to Japan

We worked with Maria to plan our trip of a lifetime to Japan in November, and we had an unforgettable experience. Maria choreographed a perfect itinerary based on our interests and timeline. We especially loved the Ryokan in Takayama that she and her partners chose, and also the room in our night in a Buddhist monastery, which was a work of art and offered the best sleep we had on the trip. She also encouraged us to add in Naoshima art island, and that experience was transcendent! Our guides were wonderful, too. As a couple in our 70s, we particularly appreciated the ease of our travel during the whole trip. We love to walk, and were happy to explore places on foot, but to have the drudgery parts of travel disappear was fantastic. Maria went above and beyond to accommodate our needs. Thank you, Maria. We look forward to working with you again!

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Marvellous Millicent make Malaysia happen!

We've just booked our trip to Malaysia and Indonesia with the amazing Millicent! It has been a dream of mine to go and see the wildlife, especially pygmy elephants, there for many year. Millicent has been wonderful; kind and thoughtful, and extremely organised. We gave her a very short time scale to sort this all out and she's done a brilliant job. We booked our honeymoon via OOO 10 years ago and had an amazing time, so we are super excited for this trip. Thanks Millicent and OOO for all your help!

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Personalized Service From Start to Finish

We had an outstanding experience with Wolf and his team at Out Of Office. Even though I was admittedly very indecisive and changed my mind more times than I can count, they were patient, thoughtful, and incredibly accommodating throughout the entire process.
Our trip to the Philippines was absolutely unforgettable. Every detail was handled with care — from seamless logistics to experiences that truly captured the beauty and culture of the destination. It was clear that Wolf and his team brought real expertise and attention to detail to every part of the journey.
What impressed me most was the level of support and communication. No matter how many changes or questions came up, the team remained responsive, kind, and genuinely invested in making sure our trip was perfect.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

I just completed a 6-day Pacific coast…

I just completed a 6-day Pacific coast Costa Rican excursion and I am extremely impressed with the quality of the experience.

It was well planned with a final location that climaxed the entire trip to an amazing end in an incredible country!!

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Great once in a life time adventures

Maria has been (and continues to be) fantastic! She is consistently on top of the details, informed and insightful when helping us choose options and has twice now turned our conversations into once in a life time adventures.
OOO partners have also been consistent and helpful with local contacts.
We are now planning our third trip with Maria and OOO.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

A Rich Experience

I have always dreamed of visiting the Seychelles, but knew I needed assistance making arrangements for lodging, flights, and various logistics. I contacted OutOf Office and was immediately speaking with an affable and helpful guy named Rich Ryan. Our first conversations were by phone. Rich asked all the right questions and it was clear he loved working with clients to tweak their plans so as to insure that they got exactly what they wanted. By the next day I had a full itinerary, and he was smart enough to suggest visits two of the main islands, as he knew I wanted rest and relaxation, coupled with site seeing and activity….and some nightlife. What followed was a series of emails, all promptly answered thoroughly, knowledgeably, and attention to my needs. Through Rich, I’m confident my trip will mesh well with what I’ve envisioned. Grading-A+

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Alice was absolutely amazing

Alice was absolutely amazing. Whatever curveballs we through at her she was able to handle it and get things sorted. Really looking forward to our honeymoon she has organised for us and would thoroughly recommend her to everyone!

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing, Amazing, Amazing

I have used Out of Office before for a Bali trip which was great but I especially wanted to use them for the Maldives given the LGBT rights there and the fact they are specialists. They were brilliant and we returned a few weeks ago from the most amazing trip to Luxe South Ari Atoll. It was literally spectacular and everything was seamlessly arranged between our agent (thanks Wolf O'Neill!) and the hotel. We had pre booked some special dinners which were so decadent and the food on the whole resort was excellent and just superb for my coeliac partner with everything clearly marked, lots of choices and very informed staff. It is the first time I have ever written to a hotel afterwards to thank them for the trip - it was THAT good. The fact we found the hotel in the first place was down to Wolf and the team suggesting options and discussing them. I couldn't find fault with anything except that I wish I had gone for about six months longer. Amazing amazing amazing!!!

5 December 2025
Unprompted review

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