OutOfOffice.com Reviews 

755
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for crafting wonderful, personalized itineraries that perfectly match individual budgets and preferences. Travelers note that the team is exceptionally kind, highly responsive, and meticulously attentive to every single detail from start to finish. People consistently showcase seamless hotel bookings, punctual private drivers, and amazing guided tours across incredible destinations. Some reviewers were not happy with communication gaps, monitoring failures, and coordination issues during their journeys. A few individuals also felt frustrated by unexpected itinerary changes and limitations when dealing with complex arrangements.

What people talk about most

Holidays

Users describe positive interactions with holidays, highlighting how seamlessly everything was organized from... See more

Staff

People report positive experiences with staff, noting that the team is extremely knowledgeable, professional,... See more

Service

Customers had positive experiences with service, often highlighting how travel advisors listen attentively,... See more

Location

Clients share profound satisfaction with the incredible locations visited, highlighting that each destination... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how every detail of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alice and the team planned the perfect trip for us. We visited Australia and New Zealand. We enjoyed every moment! We highly recommend using Out of Office and specifically connecting with Alice for yo... See more

Rated 5 out of 5 stars

We dined, drank and danced our way through Porto and Lisbon to ring in the New Year. Maria gave us excellent, personalized guidance and arranged several amazing experiences — including day tours to Si... See more

Rated 5 out of 5 stars

This was my second trip organised by OutOfOffice.com to the Reethi Faru resort (Maldives) and, once again, it was absolutely spectacular. The resort is stunning, the staff very welcoming, and our wate... See more

Rated 5 out of 5 stars

I've never used a travel agent before - but after booking with OutofOffice I will now only travel under their guidance and services. Booked my first trip to Costa Rica as a solo traveler and was conn... See more


Company details

  1. Tour operator
  2. also in
  3. Travel agent

Written by the company

Tailor-made luxury travel. We build unique itineraries for your luxury holiday or vacation and we are where exclusivity meets inclusivity. From honeymoons to the trip of a lifetime, we will personalise the perfect vacation for you. With a dedicated concierge team on call 24/7, our experts will tailor your trip to you. We are diligent in our approach to working with properties and suppliers worldwide, ensuring that all our customers are welcome - paying special attention to ensuring those customers who are LGBTQ+ can travel safely, no matter who they love.


Contact info

4.8

Excellent

TrustScore 5 out of 5

755 reviews

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No recent history of asking for reviews

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Replied to 83% of negative reviews

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4.8

All reviews

(755)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Communication with Maria was good

Communication with Maria was good. When she was out of the office, support staff responded. The itinerary was detailed and accurate. This made the entire trip very smooth and easy.

24 June 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your kind words! I’m glad the itinerary and support made your trip smooth and enjoyable. It was a pleasure planning your journey, and I look forward to helping you create more seamless adventures in the future! M

Rated 5 out of 5 stars

Bday in Sitges, Spain

We worked with Maria Gardner & Wolf O'Neill at Out of Office. We celebrated a big birthday with 16 of our friends in Sitges, Spain. The knowledge & connections our team had was amazing. They were dedicated to the successful of this special trip & of our happiness. Had the best time!

24 June 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your kind words! It was such a pleasure helping plan your big birthday celebration in Sitges, and I’m thrilled to hear that you and your friends had an amazing time. We loved crafting a trip that made your celebration truly special and memorable! M

Rated 5 out of 5 stars

Seamless, stress-free and memorable European adventure

My partner and I recently had the pleasure of booking a trip with Out Of Office and we were thoroughly impressed. We worked with Alice, our Luxury Travel Expert. She was professional, attentive, and made the entire process seamless. From personalized itinerary planning to excellent customer support, she ensured every detail was covered for our trip. And she made wonderful suggestions about what to participate in each city. Our trip was a 12-day, multiple city adventure to London, Barcelona, and Mykonos. Thanks to the team, our trip was stress-free and memorable. I highly recommend their services for anyone looking to travel with ease and confidence, especially those that belong to the LGBTQ+ community.

20 June 2025
Unprompted review
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Reply from OutOfOffice.com

Hi Nevin, thanks so much for your kind words, it was such a pleasure working on your dream trip and I hope you look back on London, Barcelona and Mykonos with super fond memories! I can't wait to catch up and start planning your next adventure. Alice

Rated 5 out of 5 stars

Excellent service from Maria

We recently worked with Maria from Out of Office Travel to plan a special trip to South Africa for my husband’s 50th birthday, and she did a fantastic job. From exploring Cape Town to visiting the beautiful wineries, and finishing with an unforgettable safari at Sabi Sabi Earth Lodge, everything was seamless. Maria was helpful, responsive, and really understood what we were looking for. The whole experience felt well thought-out and personal. We were so happy with how it all went that we've already booked our summer holiday with her again this year. Highly recommend her if you’re planning something a bit special.

3 February 2025
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Reply from OutOfOffice.com

Thank you so much for your wonderful review! I’m thrilled to hear that your South Africa trip for your husband’s 50th birthday was seamless and memorable, from Cape Town to the wineries and your safari at Sabi Sabi Earth Lodge. It was a pleasure crafting a personal itinerary that reflected exactly what you were looking for.

I’m so happy your summer trip to Greece & Turkey was just fabulous too! M

Rated 5 out of 5 stars

Italy!

My family and I just returned from an unforgettable two-week trip to Italy, and it would not have been so amazing without Maria from Out Of Office. From start to finish, everything was flawlessly planned and executed. We visited four different cities, and every transfer was smooth and stress-free with a guide supporting which really eased the stress on my older parents.

The local guides Maria arranged were absolutely amazing — knowledgeable, personable, and added so much depth to each location we toured. The hotels she selected were not only luxurious, but also perfectly located right in the heart of the action, with stunning views we’ll never forget.

And the food — I’d expect nothing less from Italy, but it all exceeded those expectations. Every restaurant Maria recommended was a hit, but the standout was Florence, where I had the most incredible osso buco of my life. She really understands how to blend comfort, culture, and cuisine into a seamless experience.

If you're thinking of planning a trip, I can’t recommend Maria and Out Of Office highly enough. They took all the stress out of planning and left us with nothing but beautiful memories.

9 June 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your kind words! I’m thrilled that your two-week Italy trip was unforgettable and that the itinerary, transfers, guides, and hotels all came together seamlessly. It was a pleasure creating a journey that balanced comfort, culture, and cuisine for your whole family, and I’m so glad everyone, including your parents, felt supported throughout.

It means a lot to hear that the experiences and recommendations exceeded your expectations, and I truly appreciate your recommendation. I hope these memories stay with you forever, and it is such a wonderful experience to be working with you on your next big family getaway - means the world! M

Rated 5 out of 5 stars

Fabulous London and Paris trip by Alice

We booked our London and Paris trip with Alice Evans. She really hit it out of the park with the Clermont Hotel Charing Cross. It was a top notch hotel and I would recommend their incredible breakfast even if you’re not staying there.
Royal Tea at Kensington Palace that included a walking tour to the venue and tickets to visit the state rooms was amazing and an experience that we likely wouldn’t have found on our own. We took the Chunnel to Paris.
The tours of Versailles and the Louvre were great and almost private with only one other couple or person on each.
Alice was easy to work with for planning, making some changes and giving us a free day in each city that we really appreciated.

5 May 2025
Unprompted review
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Reply from OutOfOffice.com

Hi Bruce, thanks so much for taking the time to leave such a lovely review. It was such a pleasure planning this bucket list London and Paris trip for you. Looking forward to the next adventure! Alice

Rated 5 out of 5 stars

Praises for Maria Gardner

The itinerary that Maria Gardner put together for us was superb. Her selections for our Japan trip the guides and drivers were excellent

9 May 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your kind words! I’m delighted to hear that your Japan trip went so smoothly and that the itinerary, guides, and drivers met your expectations. It was a pleasure planning this journey for you, and I hope it created many wonderful memories! M

Rated 5 out of 5 stars

The best and most professional group

The best and most professional group. Wolf arranged the most perfect trip to Croatia for me. Lot's of prep and great availability, organization, and follow-up. A+ and Thanks-

19 June 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your wonderful review. I am really pleased to hear that you've enjoyed working with Out Of Office, and I look forward to catching up with you as your trip approaches. Wolf

Rated 5 out of 5 stars

Amazing company!!!!

Absolutely brilliant!!!!! Wanted to go to Crete and the flights were challenging so Ben stepped in. He was fabulous, asked us what we were looking for, made suggestions we hadn’t even thought of and completely prepared our holiday for us.
Flights, private luxury transfers, amazing 5star hotel and lovely little extra touches- all arranged quickly and with full consultation with ourselves.
Couldn’t have asked for anymore, the company went over and above to get us our perfect holiday.
Will never go on holiday without Ben and the team again 🤭🤭
Completely recommend this company, made our lives so much easier, much less stressful and was a pleasure to do business with.
Thank you so much.

15 June 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you for your kind words, Ginny - I was so pleased to hear you had a wonderful time in Crete! I look forward to helping you plan your next getaway! Ben

Rated 5 out of 5 stars

Wonderful Experience

Our consultant, Alice, did a fantastic job planning our trip to the Maldives. She worked diligently to understand our needs and desires, then put together an itinerary that absolutely delivered. Wonderful experience.

13 June 2025
Unprompted review
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Reply from OutOfOffice.com

Hello John, thanks so much for your kind words, it was a pleasure working on this Maldives getaway for you. I look forward to working together for many years to come. Alice

Rated 5 out of 5 stars

A beautifully curated trip

Our consultant, Millicent did a wonderful job curating our trip to Italy. She was flexiible and listened to our ideas throughout the process. Our trip was beautiful and everything we had hoped for. Unique tours, excellent hotels and transfers. Also thanks to Wolf who promptly solved a transfer issue during the train strike. A total group of pros!

2 May 2025
Unprompted review
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Reply from OutOfOffice.com

Hello Jeffrey, thank you so much for trusting me with your trip to Italy. It was a pleasure getting to know all of you, and I’m looking forward to trying some of the restaurant recommendations you shared with me next week! Millicent

Rated 5 out of 5 stars

Maria Gardner - travel advisor extraordinaire!

Maria Gardner helped coordinate a bucket list trip around an already planned cruise around Japan for myself and family/friends. She worked with local vendors in Thailand, Japan and South Korea to create an exceptionally tailored experience for a month long trip. We was looking for a “Bespoke “ experience and she delivered. Communication was excellent and included numerous emails, calls and zoom meetings!

30 April 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your kind words! I’m thrilled that your bucket-list trip around Japan, Thailand, and South Korea exceeded your expectations and captured the bespoke experience you were looking for. It was a pleasure coordinating with local vendors and tailoring every detail to your family and friends’ interests. I’m so glad our communication helped make the month-long journey seamless and enjoyable! M

Rated 5 out of 5 stars

South Africa Dream Safari -- Booked!

We just booked our dream trip for my husband’s 40th birthday—a safari in South Africa—and it’s all thanks to Millicent! She is incredibly warm, personable, and truly went above and beyond to make this experience possible for us. We had our hearts set on a specific lodge that was a bit over budget, but Millicent worked her magic, negotiated with the lodge, and somehow managed to deliver everything on our wishlist—under budget. I’m already dreaming about my 40th, and there’s no one else I’d trust to plan it. Thank you, Millicent!

2 June 2025
Unprompted review
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Reply from OutOfOffice.com

Hi Trevor, it's been such a pleasure making this trip perfect for you both. I'm so excited we got Shalati as well! I'm sure we'll be doing your Bon Voyage call before you know it. Millicent

Rated 5 out of 5 stars

My travel consultant Ben Cousins made planning my week getaway a breeze…

My travel consultant Ben Cousins was extremely helpful, knowledgable and professional. When I first contacted Out of Office I only had the rough dates I wanted and little idea about destination. Ben was very patient and put together a bespoke travel experience that suited me perfectly within my budget. As a single older traveller I appreciated his expertise and guidance in all aspects of the trip. He was very thoughtful, considerate of my needs and quick in putting together a wonderful week in London and Scotland with attention to all the details. I always put together my own travel plans but as a new customer to Out of Office I will be using Ben again, it certainly took all the headache out of planning.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Japan

We recently worked with Maria who planned a pre and post cruise tour for a group of about 10 of us in Japan. The trip went off seamlessly, despite the fact that we were all arriving and departing on different days and times from different airports. Pick ups and drop offs were prompt with actual white glove service. Maria listened to our personal wants about the trip and planned accordingly, adding things that she quickly learned that we would enjoy. All of the guides on our tours were professional and helpful. It made our trip so much more enjoyable because we didn’t have to stress about how to use public transportation, we didn’t have to worry about getting lost, and didn’t have to spend precious vacation time discussing and disagreeing over how to get from here to there. Our trip couldn’t have been better.

8 May 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your wonderful review! I’m thrilled to hear that your pre- and post-cruise tour in Japan went seamlessly and that the arrangements for your group made the trip stress-free and enjoyable. It was a pleasure tailoring the itinerary to your personal interests and ensuring everything ran smoothly, from pickups and drop-offs to guides and activities. I’m so glad you could focus on enjoying the experience without worrying about the logistics! M

Rated 5 out of 5 stars

Samantha made it happen

Out of Office was a great find! We have spoken with Samantha from our very first enquiry to now when we have made a deposit on a great trip to Morocco. Samantha patiently helped tailor the exact trip for us--I handled our own air travel using points and our trip nicely takes care of all our transfers ,all our accommodations and a first-day tour at each of three cities that we will visit. Then we have time on our own to see the sites or relax. We'll be using intercity trains for the in-country transport (because we like trains and this was a way to adjust the plans to meet our budget). Now we just have to wait for our trip to start.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Maria nailed it!

Maria has put together an exceptional luxury vacation for my partner and I on the Amalfi Coast, including stays in Capri and Sicily. She spent ample time getting to know us and to understand what would make it a tailored experience just for us. Maria nailed it. She was friendly, very professional and was able to answer our many questions. She was definitely familiar with the varies locations we were interested in. So far, very satisfied. We will review again, once we experience the actual vacation.

23 May 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your kind words! It was a pleasure getting to know you both and crafting a luxury Amalfi Coast itinerary tailored just for you. I’m thrilled to hear that you’re happy with the planning so far, and I hope your upcoming stays in Capri, Sicily, and along the coast exceed all your expectations. I can’t wait to hear about your experiences and May will come round soon enough! M

Rated 5 out of 5 stars

Shaye Blew Us Awaaaaaay!

My brother-in-law recommended Out Of Office, and specifically Shaye Jolley, to help plan a minimoon and the experience has been 10/10.

Shaye is the best!! She's a quick & kind communicator, she has the best recommendations, she really listens & understands the vision of a trip, and she's lovely about making changes to the itinerary to make sure it's flawless.

We're SO excited to go on the minimoon Shaye helped plan for us. THANK YOU SHAYE!! XX

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Dubai and Maldives. Ben is the BEST!

I want to thank Ben for helping me make this surprise 20 year anniversary trip for my wife amazing. It was magical. I can’t thank Ben enough. Amazing job.

12 May 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you, Naim - it was my pleasure assisting you in curating the perfect anniversary trip for you and your wife. I was so pleased to hear that all went according to plan, and you both had a wonderful time! Ben

Rated 4 out of 5 stars

Amazing Holiday

Maria put together a great tour of Thailand and Laos for us creating many memorable moments. She understood our needs well, identifying some really nice hotels and all the travel arrangements worked brilliantly.

17 April 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your kind words! I’m delighted to hear that your Thailand and Laos trip was filled with memorable moments and that the hotels and travel arrangements worked seamlessly. It was a pleasure tailoring the itinerary to your needs and creating an experience you could truly enjoy. Aiming for a 5* next time! M

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