Outpost Workshop Reviews 476

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that items like branding irons are well-made, robust, and produce clear, crisp results. Many people are impressed with the craftsmanship and attention to detail, finding the products to be exactly what they needed and often exceeding expectations. The service is frequently highlighted as excellent, with reviewers appreciating the advice and help in creating unique designs, and the overall value for money. However, some customers experienced significant delays with their orders and a lack of communication regarding these issues, leading to frustration and uncertainty. A few people also reported problems with faulty electric heating units that tripped circuit breakers, and in some cases, inadequate packaging that did not protect the product during delivery.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality, durability, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality, durability, and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing significant frustration... See more

Service

People report positive experiences with service, with many praising the excellent and prompt service... See more

Response time

Customers consistently note negative experiences with response times, with many reporting no response to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After reading all the positive reviews I went with Outpost because I loved the look of the work and we try support other small business owners when we can. Unfortunately we had some delay with our or... See more

Rated 5 out of 5 stars

Absolutely brilliant!! This is the second branding iron I’ve had done, but this time - I went for the electric version which is so much easier and the results are more consistent. My new design came o... See more

Rated 5 out of 5 stars

My father ordered a custom branding iron to use with some of his woodwork and he was VERY impressed. The quality was fantastic and the result was exactly what my father was hoping for. He said it is s... See more

Rated 5 out of 5 stars

The custom cut branding set and the stock letter and number set are made very nicely and packaged very well. I am extremely pleased with the results so far. I was surprised to see they are made of bra... See more


Company details

  1. #10 of 12 best companies in Manufacturing Service

Written by the company

Outpost Workshop is a small workshop in Liverpool, England specialising in brass stamps and branding irons for leatherworkers and woodworkers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

476 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great product and service

I ordered a wood brander for some of my projects. It arrived quickly, nicely packaged and is top quality. It works really well and is clearly a high end piece of equipment. Brilliant all round service from email enquiries through to delivery. Definately recommend and will use again.

5 November 2024
Rated 5 out of 5 stars

Really pleased with my bespoke leather…

Really pleased with my bespoke leather logo stamp! So pleased intact, I've ordered another one!
Mike is great, so knowledgeable, supportive and trustworthy, and doing business with him was a pleasure. Would absolutely recommend and will come back in the future as my business grows for further designs. Thanks Mike!

4 November 2024
Rated 5 out of 5 stars

Amazing!

Our branding iron looks amazing.
All the fine detail has been reproduced perfectly.
Very quick turnaround too!

10 October 2024
Rated 5 out of 5 stars

The process was very simple and the…

The process was very simple and the delivery quick. The product is simply perfection - my dad is going to love branding his wood turning pieces and I’m pleased I don’t have to wrap it too much as it already looks beautiful 💗

27 September 2024
Rated 5 out of 5 stars

Outstanding quality

Second time in purchasing from Outpost Workshop. The quality of their products take are second to none.
Very pleased with everything they do.

5 September 2024
Rated 5 out of 5 stars

3rd time order

3rd time order, I can't stress enough how kind and responsible Mike is, every time is a pleasant experience. I will order again.

10 August 2024
Rated 3 out of 5 stars

Heating element Order

Great service and very helpful in keeping the customer up to Speed on the Order
Highly recommended and will definitely use again when necessary

John Coleman

31 July 2024
Rated 5 out of 5 stars

Personalise stamp

5 stars are not enough for this company. I ordered a personalise stamp from here, the quality is amazing and the delivery was so quick. I’ll definitely be using this company again

3 August 2024

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