Outpost Workshop Reviews 476

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that items like branding irons are well-made, robust, and produce clear, crisp results. Many people are impressed with the craftsmanship and attention to detail, finding the products to be exactly what they needed and often exceeding expectations. The service is frequently highlighted as excellent, with reviewers appreciating the advice and help in creating unique designs, and the overall value for money. However, some customers experienced significant delays with their orders and a lack of communication regarding these issues, leading to frustration and uncertainty. A few people also reported problems with faulty electric heating units that tripped circuit breakers, and in some cases, inadequate packaging that did not protect the product during delivery.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality, durability, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality, durability, and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing significant frustration... See more

Service

People report positive experiences with service, with many praising the excellent and prompt service... See more

Response time

Customers consistently note negative experiences with response times, with many reporting no response to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After reading all the positive reviews I went with Outpost because I loved the look of the work and we try support other small business owners when we can. Unfortunately we had some delay with our or... See more

Rated 5 out of 5 stars

Absolutely brilliant!! This is the second branding iron I’ve had done, but this time - I went for the electric version which is so much easier and the results are more consistent. My new design came o... See more

Rated 5 out of 5 stars

My father ordered a custom branding iron to use with some of his woodwork and he was VERY impressed. The quality was fantastic and the result was exactly what my father was hoping for. He said it is s... See more

Rated 5 out of 5 stars

The custom cut branding set and the stock letter and number set are made very nicely and packaged very well. I am extremely pleased with the results so far. I was surprised to see they are made of bra... See more


Company details

  1. #10 of 12 best companies in Manufacturing Service

Written by the company

Outpost Workshop is a small workshop in Liverpool, England specialising in brass stamps and branding irons for leatherworkers and woodworkers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

476 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent customer service

My order was slightly delayed and I was advised of this in good time. The delay was minimal, which I have no issue with. It's good to see companies like this have a backlog and are busy :-)
When my product arrived, it exceeded my expectations and I am so happy with it!

13 May 2024
Rated 5 out of 5 stars

Stamp

I had a question before ordering which was answered quickly. They could work with the image I offered. Turn around was reasonable and it was delivered in good condition. The stamp is crisp and clean.

14 May 2024
Rated 5 out of 5 stars

Custom made wood branding iron

The communication with the seller was super fast and answered all my questions.
The branding iron turned out to be way better than I was expected.
Very high quality work and I highly recommend Mike's business to anyone who needs a quality branding iron.

9 May 2024
Rated 5 out of 5 stars

Lovely business owner

Lovely business owner. I sent the wrong picture for my logo and michael was happy to send out a new one at no cost. Great communication will come back in the future thankyou.

9 May 2024
Rated 5 out of 5 stars

Above and beyond service

Above and beyond service. The communication and support in the buying process as well as what machinery would be best to go with the stamp letters, was exemplary. The product was beautifully packaged for delivery, and presented in a box which looked stunning. I highly recommend doing business with Outpost Workshop, in particular Mike.

16 April 2024
Rated 5 out of 5 stars

Great product

It’s the second time I’ve used this company and they always deliver a quality product. Communication was excellent and the price was very competitive.

12 April 2024
Rated 5 out of 5 stars

Excellent product, excellent service

I'm really pleased with my new branding iron expertly crafted with our company logo. I looked at some other suppliers but am so glad that, on recommendation, I opted for this British manufacturer and the communication and service from Mike was excellent. Highly recommended.

12 April 2024
Rated 5 out of 5 stars

Thank you so much for the amazing…

Thank you so much for the amazing quality of product and service. Not only do they produce a product exactly to my specifications but even offered additional guidance to ensure the layout worked within the confines of the machine material and tooling. It is already in use and will as so much production value to my brand.

12 April 2024
Rated 5 out of 5 stars

Branded "EXCELLENT"

The company took time to understand exactly what I wanted, I did not feel pressured to purchase and when I got my design right and ordered, the turnaround was efficient and on time. The price was competitive and the service excellent.... Oh and the product works perfectly!!

12 April 2024
Rated 5 out of 5 stars

First Class Craftsmanship

Product was incredible, you can tell the care and workmanship that went into making it. Bought as a gift, was absolutely blown away. Everything from ordering to delivery was first rate. Will definitely be coming back!

28 March 2024
Unprompted review

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