Out Out Reviews 

Total nonsense. DO NOT ORDER FROM THESE GUYS. They do not have customer service - it is outsourced and if you call, they simply say they will refer you to these guys. I ordered some bike tires, paid extra for three-day delivery and a week later, order is "processing." Spend the extra couple bucks and DO NOT ORDER FROM THEM.

Buyer Beware!!!! there is a reason this company has a score of "F" with the BBB. Worst online shopping experience I have ever had. I have never written a review good or bad , but dealing with Outside Outfitters has compelled me to, along with opening a dispute against them with my Credit Card and filing a complaint with the BBB. I wish I had done a little research before trying to save a few bucks. My experience is very similar to the ones already posted and yours will likely be the same if you make the same mistake of ordering from them. First, when you place an order your card will IMMEDIATELY BE CHARGED. Then the wait begins and more waiting still. Depending on how patient you are you will call asking for a status update, after all this is an item listed as in-stock(I waited 1 week with no status update). Here's where it gets bad.Perhaps the worst insult is this company's motto "Outside Outfitters, our business is customer service". Your call will be fielded by a third party message center operator who will take down your question or concern and give it to a "customer service representative"-your complaints will fall on deaf ears, they don't work at Outside Outfitters" they just take the messages as they will remind you. You might get a response from one of these customer service people letting you know they are experiencing extraordinary delays in the shipping warehouse, but they have "allocated" your order and will expedite it. Depending on how patient you are you will wait yet again (another week). Then you will probably look this company up and read some reviews that go like this and your stomach will sink a little bit. I placed my order on the 7th, cancelled it on the 21st and was told my refund was "confirmed" and had "entered their system", SCARY. I asked how long after a refund "entered their system" would it take to have the charge credited back to my account. The reply was they had "We recently changed credit card processing companies to expedite the issuance of refunds. We expect refunds to be completed within 2 - 3 days after entering our system. We have noted your inquiry in our file. "(from my email). This was on 11-21. It is now 12-07 a full 16 days later. The website looks legit but this business is NOT LEGIT! Do yourself a favor and pay a little more and go somewhere else- you don't need this headache.wish I could give it 0 stars

Placed an order in October 2016. Returned the merchandise in December 2016. Received an email regarding “trouble” they were having with refunding my order due to software changes. I contacted them via email in April this year, and was told I had to verify with them that I wanted a refund check. Waited till September for check, and never received it. It is now a year since I placed the order, returned it, and STILL haven’t received a refund. I wonder how many people this business has ripped off. Can’t anything be done about this?

I bought a Coat from this website on 09/27/2017. Shipping was a bit delayed, so I contacted support. They told me that there was some problem with their warehouse but assured me that my item will be delivered within 2 weeks. I was very happy with the item when it arrived today. Item is exactly as described.

The order did eventually come, took about 2 months from the date the order was placed.
The inventory on hand on the website was not accurate. I will unlikely order from them again. The delay was not worth the savings.

Excellent product, price, and service. I ordered a Marmot jacket and got a great deal and it shipped quickly. I did not have the same experience as mentioned on this page...mine was great. Maybe they have a glitch but I would buy from them again.

DO NOT BUY FROM THESE SCAM ARTISTS. I purchased a jacket. They told me it was on backorder so I said I'd wait. A month later I decided I'd rather have a refund. They said they would issue a refund and I never got it. I emailed them and they said they were having problems with their credit card system and I'd have to call to give them my CC# again. Tried calling during their business hours multiple times over a couple weeks...nobody answered, ever. Probably 50+ calls. I emailed again and they told me they could issue a refund through paypal. Never received a refund. Now it's been too long and my bank won't do anything to help me. Update 5/29/18: A couple months ago they called me and said they wanted to make good and issue a refund. They said, once again, they would issue it through paypal. It has still not happened. Avoid this company!

I have bought from the guys at Outside Outfitters for at least 8 years. Today I bout Race Face seat post and Salsa Clamp. Shipping took 7 days. I didnt pay for shipping. The price was great. Support and emailed me right away with order. Great company. I read reviews--most good. Some complain about shipping. It is what it is. Ships fast enough but not lightning fast. Dont pay extra for shipping. Just buy and your item will come soon. I'm always happy with them. Great price and always as promised.

My experience was the same as the other reviewers. I ordered an item that on their website it was available. They charged my credit card shortly after I placed the order. My first inquiry was in about ten days after my order and the response was that they are waiting for a shipment, which includes my item. It has been four weeks since my order and still no delivery. I believe that it's illegal to charge for an item that has not been shipped. Now they have the same item discounted more and they still don't have it available even though it still says it is available on their website.

I will initiate a dispute claim with my credit card company tomorrow. Outside Outfitters are not a reputable company and should be shut down for internet orders.

Almost three weeks and still haven't shipped my order. DO NOT ORDER FROM THIS COMPANY!

They say items have shipped when they have not. 1 month passes and still no product. they charged my card right away. The rep said he would refund my money but couldn't tell me how fast. Cannot trust what they say so going through bank to get money back. Have to wait 60 days because they will not make things right.
I would like to add that after I posted bad reviews the owner of outside outfitters contacted my place of employment trying to get me in trouble. A very petty and childish act that got him nowhere.
29-May-2018 I'ts been over a year and the owner just called my employer AGAIN stating that I had made threatening posts. You all see my post. Not threatening, just truthful. He also told my employer he is contacting my local Sheriff. I welcome the visit. I am one step away from contacting my attorney as this is now harassment.
31-May. I had to edit my post because the owner did not like his name listed. Please go to the better business bureau site and you can see what they have on file as well as his name.
Also, I called them and left my phone number for him to call. Obviously no call.
1-June. I called again to try to sort this out. Business phone number has recorded message stating it is an inactive account.

I ordered a small item in this Outside Outfitters website and paid for a standard ground shipping one month ago ... and I am still waiting.

As they gave no tracking number ($7 for a delivery in California) and the customer service doesn't respond emails, I can not know what's happened.

They promised 6 days delivery but after one month, I have nothing.