Been fine for the duration of the period in which no claim was made.. But now when I want to cancel it I have radio silence. Sent multiple emails, all appear to have gone into a black hole. Where to... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Dishonest business. Doubled the market value of my car to ask higher premium. Same happend to another family member. Their call center is a nightmare. Busy changing to another insurance and they are f... See more
Company replied
If you intend on never claiming, go ahead and sign up. If you actually dare to claim from the insurance you pay for, prepare for a massive increase! I have pet insurance for my 2 cats. In 2024, I clai... See more
Company replied
A lady hit my car and then proceeded to lie to Outsurance (her insurer). Outsurance refuses to accept the testimony of the witness in my car because we know each other. They don't care that her story... See more
Company replied
Company details
- Insurance company
- Business insurance company
- Car and Motor Insurance Agency
- Funeral Insurance Company
- Life Insurance Agency
- Pet Insurance Company
Written by the company
Looking for the most affordable insurance quotes without compromising on quality? Look no further! OUTsurance offers value-for-money insurance products, ensuring you get the coverage you need at prices you'll love. Backed by our commitment to providing awesome service, we go above and beyond to cater to your unique needs. But that's not all - after three consecutive claim-free years, you'll be thrilled to receive a remarkable 10% cashback on all your paid insurance premiums.
Contact info
1241 Embankment Road, 0157, Centurion, South Africa
- 08 600 70 000
- www.outsurance.co.za
2.0
Poor
149 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The best description I can give of outsurance is:
Your medical aid refusing to pay your doctor because you failed to eat your vegetables, drink 8 glasses of water and exercise daily. To them, you didn't take take good care of your health so there's no reason why they should pay your claim.
4 February 2022
Unprompted review
Outsurance pet is a rip off
Outsurance has just declined an annual vet visit. They convinced me that vet visits will be covered up to R4200 per annum, now they are only reimbursing me on routine care which is once a year claim and R800. Do not trust outsurance for pets. They are the biggest rip off
1 December 2021
Unprompted review
Unauthorised and unaware
1. Despite cancelling my Outsurance policy with Outsurance, my account continues to be debited.
2. Outsurance doesn't seem to be aware that people may live in another country as they only offer the option to change telephone details on the portal to a local number.
24 August 2021
Unprompted review
A week since my accident/tow and no answer or help from Outsurance
I was involved in a crash where my car had to be towed a week ago. The tow was authorised by Outsurance. Since then the towing company has not been able to send the car for assessment as Outsurance has still not given them approval despite numerous calls and emails from me. So at this stage we are one week without a car and without any answer from outsurance of whether the car will be repaired or written off. Very disappointed with the poor customer service. We plan to remove re-insure all our vehicles with another company.
8 April 2021
Unprompted review
I have been a member of outsurance for…
I have been a member of outsurance for over 6 years now. Recently I have moved to the United Kingdom and I needed my no claims discount letter for my new insurance policy. I only received my NCD for years that I was driving my own vehicle. There are two years where I was sharing my brother's vehicle, but because I'm not the named driver on the vehicle they won't give me proof that I drove the vehicle or that I made no claims during 2018 and 2020. This is absolutely unacceptable because now all of my NCD is voided and the 6years I never claimed is all wasted because now I have to pay an additional 300pounds a year for my new insurance policy. What a disgrace.
4 March 2021
Unprompted review
Leading Insurance Provider in South Africa
OUTsurance is one of South Africa's most prolific insurance companies. 100% South African based, home grown and community serving the company has drawn heaps of goodwill from Millions of South Africans through innovative projects like the Pointsmen and Goodfellas.
13 April 2012
Unprompted review
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