OUTsurance Ireland Reviews 

11,358
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 8,428 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely helpful, polite, and professional when discussing policy details and answering questions over the phone. Many people also appreciate the competitive pricing and the substantial financial savings achieved on their policies compared to previous insurance providers. Some reviewers were not happy with response times, noting that getting callbacks, receiving policy documents, or securing quotes took a bit longer than expected. A few consumers additionally mentioned having to repeat information already provided or experiencing minor communication delays during the entire setup process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as polite, friendly, and... See more

Price

Clients share positive opinions on price, consistently reporting competitive quotes and significant savings... See more

Customer service

Customers report extremely positive experiences with customer service, praising staff for being friendly,... See more

Service

Consumers find service to be positive and consistently report helpful, efficient, and professional assistance... See more

Value for money

People report positive experiences with value for money, highlighting significantly lower prices compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your rep John was excellent, he explained everything very well with nothing rushed. lf I have no claims in three years its then l will have a real experience of how l was treated, in the meantime l w... See more

Rated 5 out of 5 stars

Hi I tried outinsurace as my sister had used them and they advertised on tv ,, strange the people always say they saved €250 etc on car insurance,, I had already had my car insurance so I... See more

Company replied

Rated 5 out of 5 stars

The person who managed my car insurance quote was excellent at her job. She has fabulous customer service skills, there was a huge number of questions so the call took awhile. But she had enough patie... See more

Rated 5 out of 5 stars

Called recently to enquire about car insurance. The agent i spoke to was so friendly and professional. Got a fantastic quote which came in alot less that my previous provider. Everything was emailed t... See more

Company replied


Company details

  1. Insurance company

Written by the company

OUTsurance DAC trading as OUTsurance is regulated by the Central Bank of Ireland. We provide comprehensive, value-for-money car & home insurance to Irish consumers and are pioneering the concept of insurance cashback - the OUTbonus!


Contact info

4.8

Excellent

TrustScore 5 out of 5

11k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(11,358)

8,128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Insurance

Good experence while purchasing my insurance

30 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We’re here whenever you need us!

Rated 1 out of 5 stars

We take nothing out what a load of…

We take nothing out what a load of shite cos breakdown assistance is extra so they say.
Broke down on the side of the road for 6.5 hours with a 3year old. No one was helpfully at this company. We have the van car and house with them will be pull all not irish owned and I dont believe they would help you when u need it. Stay well away. I put in complaint and claim no help

29 July 2026
Unprompted review
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We regret that we didn’t meet your expectations, Siobhan. Please accept our sincere apologies.

Rated 5 out of 5 stars

Amazing experience

Amazing experience really knowledgeable staff felt like they wanted to save me money

4 August 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thank you for the 5-star rating!

Rated 5 out of 5 stars

An A1 experience

Great service friendly informative staff. Quick phone response and very happy with the price.,

4 August 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We're glad you had a positive experience with us!

Rated 5 out of 5 stars

Your price for home insurance was a…

Your price for home insurance was a decent price and that is why I went with ye. In future when I get my renewals for insurance I am going to get a quote from you first. Thank you for your help here.

Mary Kennedy

31 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We truly appreciate your support!

Rated 5 out of 5 stars

I dealt with Calvin & found him to be…

I dealt with Calvin & found him to be totally Professional, Explained everything Simply, Because of him I’m almost sure I’ll be staying with Out Insurance
Gerry

4 August 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thank you for the great review!

Rated 4 out of 5 stars

Very happy with the service and…

Very happy with the service and Fernando was very patient and polite.

27 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We’re happy you had a good experience and always welcome suggestions on how we can make it even better!

Rated 5 out of 5 stars

Simply transaction

Simply transaction, Diane was a very knowledgeable receptionist and provided a very attractive quote 👌

29 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks so much for the 5 stars!

Rated 5 out of 5 stars

Quick and informative

Quick and informative. Staff were helpful (I dealt with Henry) and happy to answer questions.

4 August 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We’re happy we could assist with your insurance needs!

Rated 5 out of 5 stars

price

service. price.staff. information& advice.

4 August 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thank you for the excellent rating!

Rated 5 out of 5 stars

Excellent service

Excellent service, fantastic customer care

28 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

Very good experience on the phone

Very good experience on the phone. Both staff members were excellent Very helpful and my insurance was completed in minutes. Also the price was great 👍

27 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We’re always here to help!

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