Owen Drew England Reviews 

2,247
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful fragrances, noting that the luxury products and beautiful candles make fantastic gifts for any special occasion. People also deeply appreciate the prompt shipping, efficient delivery service, and consistently helpful support provided by the dedicated team members. Consumers often highlight the exceptional product quality and long-lasting scents that easily fill their living spaces with warm, lovely aromas. Reviewers are particularly impressed by how reliable the online ordering process remains over years of repeat purchases. However, some customers also noted minor concerns regarding delayed delivery times, confusing tracking details, or occasional packaging condition issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality, consistently praising the luxurious fragrances,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are always top tier... See more

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting ultra-quick and prompt... See more

Service

People report positive experiences with service, consistently praising the quick, efficient, and friendly... See more

Order

Reviewers highlight positive aspects of order, consistently praising the quick delivery times and top-quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love, love, love Owen Drew! The new Christmas scents are fabulous and every bit as luxurious as your stable products. I’ll be stocking up and gifting them. Also, highly recommend them as excellent,... See more

Rated 5 out of 5 stars

I cannot recommend Owen Drew enough! I found them online and have been ordering ever since. Not only are the scents beautiful, but tailored to suit mood rebalance needed.... ie Calm. Or my personal... See more

Rated 5 out of 5 stars

I can’t recommend Owen Drew highly enough, the scents are absolutely lovely and my house smells amazing. The products are high quality they look nice and a couple of sprays of the room mists will easi... See more

Rated 5 out of 5 stars

My first experience with Owen Drew will definitely not be my last. I wanted a gift for someone who'd suffered a bereavement, and saw Owen Drew candles recommended. I emailed to ask if a gift note coul... See more


Company details

  1. #4 of 117 best companies in Perfume store

Written by the company

Multi Award-Winning British Fragrance House - Scented Candles, Luxury Soaps, Bath Oils, Perfumes and more. As featured in VOGUE, Forbes. BBC One Dragons' Den Winning Pitch 2021


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,247)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect, thank you OD

OD experiences are always great and unexpected parcels to my wife come with added brownie points!!! Your recent candle offer was perfect and my brownie points are banked.

20 March 2026
Rated 5 out of 5 stars

From start to finish the process was…

From start to finish the process was seamless, my item was delivered ahead of the expected delivery. Packaging was beautiful as always and was sprayed with my favourite room spray “calm”. And go an added touch there was a personalised note from Mike. Great as always

11 March 2026
Rated 5 out of 5 stars

Online Ordering

The ease of ordering online and the quickness of delivery plus the fabulous smells before you open the box, which never disappoints.

27 January 2026
Rated 5 out of 5 stars

Fabulous candles and melts

Fabulous candles and melts. I absolutely adore the hand wash and hand/body lotion.

There new premises are lovely and the gorgeous smell hits you as soon as you walk in. Fabulous service and great customer service

27 January 2026
Rated 3 out of 5 stars

What’s changed

I first bought an Owen drew candle about 10 years ago and remember them being amazing. Lovely strong smell and really luxurious

I’ve literally just signed up for a subscription and I feel disappointed that the candle and wax melts don’t have any smell 😢

26 January 2026

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