Owen Drew England Reviews 

2,247
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful fragrances, noting that the luxury products and beautiful candles make fantastic gifts for any special occasion. People also deeply appreciate the prompt shipping, efficient delivery service, and consistently helpful support provided by the dedicated team members. Consumers often highlight the exceptional product quality and long-lasting scents that easily fill their living spaces with warm, lovely aromas. Reviewers are particularly impressed by how reliable the online ordering process remains over years of repeat purchases. However, some customers also noted minor concerns regarding delayed delivery times, confusing tracking details, or occasional packaging condition issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality, consistently praising the luxurious fragrances,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are always top tier... See more

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting ultra-quick and prompt... See more

Service

People report positive experiences with service, consistently praising the quick, efficient, and friendly... See more

Order

Reviewers highlight positive aspects of order, consistently praising the quick delivery times and top-quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love, love, love Owen Drew! The new Christmas scents are fabulous and every bit as luxurious as your stable products. I’ll be stocking up and gifting them. Also, highly recommend them as excellent,... See more

Rated 5 out of 5 stars

I cannot recommend Owen Drew enough! I found them online and have been ordering ever since. Not only are the scents beautiful, but tailored to suit mood rebalance needed.... ie Calm. Or my personal... See more

Rated 5 out of 5 stars

I can’t recommend Owen Drew highly enough, the scents are absolutely lovely and my house smells amazing. The products are high quality they look nice and a couple of sprays of the room mists will easi... See more

Rated 5 out of 5 stars

My first experience with Owen Drew will definitely not be my last. I wanted a gift for someone who'd suffered a bereavement, and saw Owen Drew candles recommended. I emailed to ask if a gift note coul... See more


Company details

  1. #4 of 117 best companies in Perfume store

Written by the company

Multi Award-Winning British Fragrance House - Scented Candles, Luxury Soaps, Bath Oils, Perfumes and more. As featured in VOGUE, Forbes. BBC One Dragons' Den Winning Pitch 2021


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,247)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service. Beautiful fragrance made to order.

13 March 2025
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Reply from Owen Drew England

Thank you for your kind words. We are so pleased you are happy with both the service and your fragrance.

Rated 5 out of 5 stars

The excitement of receiving a package…

The excitement of receiving a package from Owen Drew is made even more wonderful with the lovely fragrance of the packaging and beautiful packing.

Thank you!

9 March 2025
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Reply from Owen Drew England

Thank you so much for your lovely feedback. We are delighted to hear you enjoyed the experience of opening your package.

Rated 5 out of 5 stars

Excellent service again

Excellent service again. Kept up to date with the opening times of the Brimstage shop following the family bereavement. Wouldn’t go anywhere else for my home fragrance. Thanks again Mike

18 February 2025
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Reply from Owen Drew England

Thank you so much for your kind words and understanding. We truly appreciate your continued support.

Rated 5 out of 5 stars

Would recommend...

Great service, delivered promptly and securely packaged.

9 February 2025
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Reply from Owen Drew England

Thank you for your kind recommendation. We are so pleased you were happy with your experience.

Rated 5 out of 5 stars

Beautiful candles

Beautiful candles, speedy delivery and a handwritten thank you card from Mike. Plus a complimentary pack of candles.
Yvonne

5 February 2025
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Reply from Owen Drew England

Thank you so much for your lovely feedback, Yvonne. We are delighted you were pleased with your order.

Rated 5 out of 5 stars

Lovely products

Lovely products. Excellent customer service at all times

31 January 2025
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Reply from Owen Drew England

Thank you for your kind words. We truly appreciate your support and are so pleased you are happy with both our products and service.

Rated 5 out of 5 stars

Scrented Perfection

The most beautiful range of highly scented treats. Beautiful packaging with such elegance. I purchased the wax melts (Dream) and they are beyond stunning. The rose shaped melts are just perfect and they burn so well and they create such ambiance in any room. I’ve been a customer since 2022. Thank you

30 January 2025
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Reply from Owen Drew England

Thank you for your kind words and continued support. We are so pleased you are enjoying your wax melts and that they bring a special touch to your home.

Rated 5 out of 5 stars

Sooo nice lovely quick delivery cant…

Sooo nice lovely quick delivery cant fault in any ways got few and got lovely compliments from my visitors make home feel relaxed and welcoming x

13 January 2025
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Reply from Owen Drew England

Thank you so much for your lovely feedback. We are delighted to hear your home feels welcoming and that your guests are enjoying the fragrances too.

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service
My husband reluctantly went to collect for me as I’m immobile atm and he was delighted that it was all packaged and ready
Easy parking at brimstage as well

22 January 2025
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Reply from Owen Drew England

Thank you for your kind feedback. We are so pleased everything was ready for collection and that your husband had a good experience at Brimstage. Wishing you all the best.

Rated 5 out of 5 stars

I just love the products. Will be back when my products get low.

I just love the products and so enjoy the lovely aromas, even the next day I can still smell them. Very good service and so easy to arrange the click and collect.

22 January 2025
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Reply from Owen Drew England

Thank you for your kind words. We are so pleased you are enjoying the fragrances and that the click and collect service works well for you.

Rated 5 out of 5 stars

Love Calm

Great service. Love this stuff, Calm smells divine 💜

12 January 2025
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Reply from Owen Drew England

Thank you for your kind words. We are so pleased you are enjoying Calm and really appreciate your support.

Rated 4 out of 5 stars

I love these candles they smell…

I love these candles they smell amazing. Only problem I have is I try to light the wick at the base but it always seems to light further up. Wouldn’t stop me buying them though

12 January 2025
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Reply from Owen Drew England

Thank you so much for your feedback and continued support. We are delighted you are enjoying the candles and really appreciate you sharing your experience.

Rated 5 out of 5 stars

Always the best service friendly kind…

Always the best service friendly kind and respectful make u feel special no one can beat there service and quality products perfect gifts and perfect business

9 December 2024
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Reply from Owen Drew England

Thank you for your truly lovely words. We are so grateful for your support and are delighted you enjoy both our products and service.

Rated 5 out of 5 stars

First class service as always

First class service as always! Beautiful new premises which have an added bonus of being dog friendly too!
I purchased Joy room mist & candle - Gorgeous!!

10 December 2024
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Reply from Owen Drew England

Thank you for your wonderful feedback. We are so pleased you enjoyed visiting the new premises and are loving your Joy room mist and candle. Your support means so much to us.

Rated 5 out of 5 stars

Smashed it out of the park again!

Smashed it out of the park again!!
Ordered pretty much near to Christmas and didn’t expect a speedy delivery given that they must’ve been snowed under. The delivery was within a week of ordering and as usual went with no issues whatsoever. I can’t rate this company highly enough. I’m so impressed yet again. 10/10.

9 December 2024
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Reply from Owen Drew England

Thank you so much for your fantastic feedback and continued support. We are thrilled you were pleased with your order and really appreciate your kind words.

Rated 5 out of 5 stars

Good

Good, swift process for ordering and delivery

7 December 2024
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Reply from Owen Drew England

Thank you for your feedback. We are so pleased you found the ordering and delivery process smooth and efficient.

Rated 5 out of 5 stars

Thank you so much Owen Drew

Thank you so much Owen Drew. My online order has arrived and I’m thrilled.

5 December 2024
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Reply from Owen Drew England

Thank you for your lovely feedback. We are delighted to hear you are thrilled with your order.

Rated 5 out of 5 stars

Great products love that they are vegan…

Great products love that they are vegan and they smell amazing I have been buying from them since they were on Dragons Den and have never been disappointed. Always excellent customer service. I’m so glad I watched the program. Thank you Owen Drew.

9 November 2024
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Reply from Owen Drew England

Thank you so much for your continued support over the years. We are delighted to hear how much you enjoy the products, and it means a great deal to us that you have been with us since the very start.

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