Ownaj Reviews 138

i paid for plushy october of 2025 and i still have not got it. the also let me pay for plushys that was not even able to buy anymore, is dumb i still can and the don't show to me is not possable to buy but you can if your fast enother. and trying to talk with them have't not got any word back, over all i don't want the plushys by this point and just get my money back. this review won't change on till the do so.

Absolutely terrible behavior. Ordered two plushies AND express shipping for 70+ dollars but still nothing. I ordered them over 3 weeks ago and they still have not even been shipped. I tried contacting them over and over again for a refund but still no response. Disgusting. Never got my money back.

It's a gamble. There are no clear delivery dates and no guarantee that you'll ever receive your item. The worst it the support - all you have is an email address that may reply in a week or two, sometimes never. It's been 3 months since my order was supposed to be "shipped", however the status hasn't changed since then and I have no feedback whatsoever. This is my first and last attempt to support creator "Nellies Nest".

Ordered two plushies. They did not come in until a year later and when they did one was wrong. I contacted their support but did not get a reply until I contacted them through twitter and Shopify almost a week later. When they did reply they explained they got the plushies mixed up because they had similar names. They offered me a refund but this was very unprofessional. I asked them if they would ever get restocks but they said no because the creator no longer works with them which seems to be a common occurrence with collaborators.

TL;DR
Late delivery, late customer service, bad quality control. I was at least given a refund but they don’t seem to give much thought in shipping

Before ordering I looked here and I was scared at the quantity of people that didn't receive their order.
But I really wanted that plush (Alfa995's Queen Plush) so I ordered it anyway. (I would have bought 3 if I had the assurance they would arrive and I wasn't throwing my money away.
So I waited and it actually delivered in the estimated date.
I got my plush, it's amazing, was really happy. I think it's a really high quality plush (not like youtootz), but then I noticed it was quite noticeably mis-seamed.
I fixed most of the wrinkles stuffing if with paper but the part of the hair and ears are not seamed like straight like this ----- but obliqual like \ and that's one big issue.
Plus another seams related issue that creates an unfixable wrinkle on the top (because not seamed correctly), I spent hours triyn to stretch it but it won't go away. I believe it's from a production mistake, I can't know if they were all made like that because I only got one.
So it has a pretty big impact on a plush that wound otherwise be pretty perfect.

I love my plushies! Totally worth the wait ❤️

A plushie I ordered was never delivered and upon trying to troubleshoot this, I was met with incredibly slow response times. I had to follow up multiple times to receive a response unfortunately, and decisions regarding the product I ordered were made without my involvement or consultation.

Business owner is unprofessional and research into this shows an alarmingly large number of people have also faced the same issues.

Placed an order back in September for plushies that were to ship in December. They never did. The host said they'd ship in January. They never did. Then they said they'd ship in February, and no word. I finally fave up and filed a dispute with my payment method and they immediately refunded me, telling me this is a scam company.

A mat from Florkofcows was delayed many months - I believe it had to be shipped in July at first, then Ownaj was changing the date several times up to October (so bad the information could only be checked on the item's webpage, no info about the delay via email). Finally in November I contacted support. To my surprise they replied very quickly ensuring me the parcel would be sent soon. And they actually sent me it in the following days providing tracking number.
It was worth waiting, the mat is of great quality.

Just terrible customer service - period.

Customer Service Is Really Nice, And responded quickly.

My first package was lost but when I contacted Ownaj they were very kind and resent my order, I really like that.

Overall I had a really good experience with Ownaj as a customer. One thing I had an issue with was the time it took for my order to arrive, however I think that's got more to do with the delivery company than anything, also the customer support is excellent and quick!

Very human! The representative did not feel like a robot and actually texted as if it was a friendly stranger online! 10/10!

I ordered some merch in dec 2023 by youtuber mr roflwaffles, tshirt, keychain, etc, ~$60usd. I figured it was coming out of uk where he is based so i didn't think to contact customer service until about March and they said "So sorry for the long wait! It sadly appears your order was somehow lost in transit. We will have a replacement sent out to you right away!" About a month later i reached out again and asked for tracking info and got no response. Then over the course of several weeks i reached out again through multiple emails just in case i was blocked to see if i could still get it, my money, or even store credit. I haven't heard from them since. (Update - they reached out 8/29 and shipped it promptly. I have finally received it after being disappointed for a while, but now I'm happy)

I made an order from a partner of Ownaj. The partner has done more updating through Instagram than Ownaj has. I ordered a plushie 02/2024. Every update on delays, I found out on Instagram through the partner. No emails from Ownaj. I emailed support and three weeks later, I received a response. After paying $20 for shipping, I asked if there was anything that could be done, because to pay that much for shipping, I did not feel it was fair to still not have my product!

They offered no compensation and said the product was simply delayed. That was the first update I’d received from Ownaj themselves. It is now July and I still do not have my product.

To anyone looking to partner with them to create plushies, DO NOT!!! Go elsewhere. The customer service is lacking. Had they refunded me for shipping, I would not have written this review. But it’s ridiculous to pay that much in shipping for a product to not be shipped for five months, when the original anticipated month to be shipped was May (3 months)

Please do not order from Onaj, they are scammers. I preordered a plushie in January 2024 and it was supposed to arrive in May 2024. It didn't. They will not respond to my emails. I have asked for a refund, still no reply. Buyer beware.

Here's the situation. In April I made 2 big orders, 3 plushies each.
The first order I asked to delete it the same day after receveing the confirmation email, because of an afterthought,
For the second order they didn't even sent me the confirmation email, and after seeing the many other rewievs of people losing their money and reporting my same issues, I've asked to delete this order too.

I've already made this requests multiple times, either via email or their site, and they still didn't responded even once.
As in the title, both orders make up to something around 221€ (236$).
I'll update this review if the situation is resolved.

Update 23/06/2024
I received an email telling me the 3 Nila pulshies (the order I asked to delete since the day I made it) has been shipped on 24/06/2024
Still didn't receive the email for the 3 Maggie plushies I ordered the 24th of April, despite the payment showing on my bank account.

Loved my Mat from Florkofcows! It took a little longer to arrive because of a preorder but it was worth the wait and they always reassured me of it's arrival. Thank you Ownaj!!

I ordered Pump & Skid Mini Plush Bundle back on November 27, 2023, they said they shipped it out on December 2nd, today is April 26th and I haven't received it yet, I contacted them asking for a tracking number but they never replied back not even an acknowledgment the email was received. This is a total scam.