Oxbury Bank Plc Reviews 1,506

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and straightforwardness of opening an account, often noting the quick setup process. Many appreciate the competitive interest rates, which are often described as market-leading and a key reason for choosing the company. The website and app are generally praised for being user-friendly, intuitive, and easy to navigate, with clear instructions and information. However, some people were dissatisfied with certain aspects of the service, particularly regarding security procedures and app functionality. A few users found the security measures overly complex or had difficulty accessing their accounts, especially when dealing with phone changes or a preference for desktop banking without app reliance. There were also occasional mentions of the app being clunky or issues with verifying identity, leading to frustration for a minority of customers.

What people talk about most

User experience

People report positive experiences with user experience, often praising the simple, straightforward, and... See more

Price

Consumers generally find the interest rates to be positive, with many praising them as competitive and often... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and navigation. Many... See more

Application

Clients share positive opinions on the app, with many finding it easy to use and navigate, highlighting its... See more

Service

Customers consistently note ambiguous experiences with service. Some reviewers praise the high-quality... See more

Based on these reviews

Rated 4 out of 5 stars

Little bit over zealous and over-complicated with the security procedures to access the account. Can only pay in from ONE account (tried a £1 TEST PAYMENT but it was refused as was from my wife and I... See more

Rated 4 out of 5 stars

I'm not particularly techno savvy and got a little confused with accessing my account. Having sussed it out eventually I thought what a good way to do it, you can't be to careful with all these scamm... See more

Rated 5 out of 5 stars

Picked up the recommendation for the product I chose from MSE web page. (6 mth Fixed Term Bond - good rate of interest for my deposit). Process of opening my account was easy and straightforward. R... See more

Rated 5 out of 5 stars

I had difficulty logging into my savings account as my phone was professionally cleaned. Initially, I was informed by email that it would take five working business days to issue a new code. I was not... See more


Company details

  1. #24 of 49 best companies in Bank
  2. #1 of 1 best companies in Agricultural association

About Oxbury Bank Plc

Written by the company

Oxbury Bank was founded to provide the food and farming industries with the funding and support that they need. We are extremely positive about the future of agriculture and the opportunities available for the sector.

Every pound saved with Oxbury goes to help farmers and the wider market produce food, preserve the countryside and deliver a positive impact to the rural economy. We’re a bank that wants to see farming businesses thrive, together we can make that happen.

For most banks, farming is only a small part of their business. At Oxbury, it is what we do.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Making the most of your money.

I'm not particularly techno savvy and got a little confused with accessing my account. Having sussed it out eventually I thought what a good way to do it, you can't be to careful with all these scammers around.
The account security is strong and the interest rate is good 👍

9 October 2025
Rated 5 out of 5 stars

Opening a Savings A/C with Oxbury

My details had been checked and the new account was up and running within a matter of hours - compare this to another online bank which was still requesting proof of address and identity some FOUR WEEKS after my initial application. Well done Oxbury

12 October 2025
Rated 5 out of 5 stars

Top Marks so far.

Straightforward application process, but you must have mobile phone. The app. works well on my inexpensive Samsung A14.

What I'm really here for is the financial deal on the notice savings accounts, seems market-leading at present.

11 October 2025
Rated 1 out of 5 stars

120 day notice account

120 day notice account, interest reduced significantly, interest reduced significantly again now below the level of instant access accounts.....tied in for ....yep you guessed 120 days....don't do it.....simples and cheers Martin MSE

12 October 2025
Unprompted review
Oxbury Bank Plc logo

Reply from Oxbury Bank Plc

Hello,

We are very sorry that your experience with Oxbury was not satisfactory. At Oxbury we pride ourselves on putting our customers first, and we want the chance to turn this negative experience into a positive one. We're looking into your concerns, but if you have any questions, please contact us at complaints@oxbury.com and we will try to assist you in any way we can.

Many Thanks,

The Complaints Team

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