oxio Reviews 

Showed up on move in day with the equipment they sent.

A technician was supposed to stop by in the evening to install a coaxial Jack and just never showed up or communicated.

Next thing I know, I have a bill in my email for the services.

After waiting for their AI support to reopen in the morning I was told they can’t schedule anyone in that day so I cancelled and went with a more reliable company.

I’d rather pay more to just have a human on a phone rather than entirely text based service that doesn’t even communicate half the time.

This internet provider is truly amazing their work and services are outstanding! I should have left a review much earlier, but my English wasn't very good back then. Now, I just want to thank their wonderful team and say that I 100% recommend them to anyone who wants a great home internet service with excellent prices and exceptional customer support. Thanks Oxio 😊

Worst experience ever. These guys are pretty much useless. Ordered from them and it took almost two weeks to get the modem. I had to fork out $15 to get a coaxial cable which I will never get back, the equipment arrived and it didnt work. Zero customer service. You just get sent around in circles with a low quality bot that is programmed to do nothing. Zero technical support. Can’t talk to anyone live. Canada has sucky internet providers as it is. However Oxio… it’s the worst. And it’s not even cheaper. What a useless experiment this was. Do better.

Have been with Oxio for years until today. Oxio used to have an excellent and very responsive customer service or tech. support - it was the reason for many recommendations to my friends or anyone looking for provider. It all degraded to the point that I'm switching to another provider since any tech help is almost non existent. All you get a robot response that they will get in touch but no support for hours (half a day and still waiting). I believe there are better choices. Goodbye Oxio.

Absolutley horrible. I started with the 75mb plan. Had 2 firesticks and 2 laptops and a few smart devices. There website said not a problem with 75mb. I had my doubts but tried it. Upgraded to 250Mb and still the same thing. Always buffering in primetime. Especially when watching a World series Baseball game. Do Not Use these guys. 4 hours for support

Unstable connection. Unstable speeds. They don't know how to keep a customer. I regret giving them a 2nd chance.

Got issues? Hurry up and wait. And holy hell wait you will. I used to be quite pleased with the value I got from Oxio when everything was working properly, but then I moved. They sent me new equipment which, it was eventually determined, did not work properly. It took many, many emails and DAYS of waiting for a tech to actually contact me. Anyway I could ramble on for days about the waiting and BS.... In fact, I'm still waiting, and starting to think I should just buck up for a company that hired more than one tech in the Philippines to handle all their IT complaints... Or maybe I'll just wait a few more months for Josè...

I'm surprised at all the negative reviews. My experience has been great so far. About 6 months in and the speed and connection has been good with multiple devices streaming and video calls. I did have an issue with setup initially and it took a few days before someone could come in and fix the line. But I didn't have to wait hours to get in touch with customer service the way a lot of reviews seem to have. They responded promptly and tried to help me remotely at first and when it didn't work we scheduled a tech to come in person in 3 days. I complained to the customer service because I work from home, and they refunded that week back to me. So my experience has been good overall.

There is nothing good about this company.
From my very first day of activation, I have had problems with this company. You're expected to set everything up yourself, but they don't inform you of that until AFTER it's been activated but can't get the internet working and have to text them (because they don't believe in "keeping you on hold on the phone waiting for an agent", so instead they make you wait 24+ hours for an agent through text). And then they fight you on HOW to set it up because, apparently, the ONLY way to set up Oxio internet is to already have internet. See the problem here, Oxio? The tech I was trying to get help from was very obviously annoyed by the fact that me not having internet means I have no internet. She seriously couldn't understand that no internet access = no internet access. But you apparently need it to get some random app and download all this stuff to be able to configure my internet myself and get it fully activated (tech things I have 0 clue how to do in the first place). And, again, NONE of this is advised prior to the internet being set up.

Then, after finally getting things set up, the internet constantly drops. I'm talking 20-30 times a day, every single day, at all hours of the day and night. It's not for an extended period of time though, but just a second or two. Just long enough to mess up whatever you're doing or, in my case, drop work calls so I'm now at risk of losing my job because of Oxio's atrocious service. And because it's such a short drop, Oxio believes it's not their problem and I need to just learn to live with it.

And, on top of that, their "customer service" is absolutely abysmal. Nothing but disrespect, nothing but clueless agents who only care about reciting the same scripted lines over and over without even reading the messages you send. There is nothing I hate more in a company then when they try to "read my mind" despite me being very clear and direct with what I'm wanting....and that is ALL Oxio does. I would, quite literally, rather take a nap in front of a moving train than ever have to deal with an Oxio agent.

And now, I've been having to fight with them for the past 3 days for them to refund me the accidental overpayment I made, and I've been waiting for a supervisor to contact me just as long - I assume I will never hear from one. When I said I wanted the refund, the agent said "Absolutely not." No reason, Oxio just doesn't feel like returning MY money that they are NOT owed. Two days later, they finally said they would be refunded it, but it has been radio silence from them since I stated how I'd like the money returned, so I assume they have no intentions of returning MY money. So now I'm needing to go through my bank to start the dispute process, because of Oxio's straight up theft.

I also assume that I'll be needing to get a lawyer involved now to get the full refund of all money paid (as per Oxio's 60 day guarantee - which they don't tell you about at all) once my services are cancelled this week.

Like the title says, I could never recommend this company to anyone.

If I could, I would give zero stars.
Oxio is a complete joke. Anytime you have a problem, you’ll be stuck waiting hours just to get a response, and days before anything is actually resolved. The service is unreliable and the support is useless. Save yourself the frustration—don’t waste your energy or money on Oxio.

I did it all online, fast shipping of the modem, got it next day. There was no instruction in the box at all, had to figure it myself, but with ChatGPT all went good. Internet work flawlessly. And it 3x cheaper than my previous provider at almost the same speed, very satisfied for the moment.

Their internet is unreliable - flaking out constantly. Their techsupport is non existent. You try to use their website, they redirect you to facebook messenger (quite a choice in and of itself) where they then don't respond. I'll be going back to start.ca - never had these issues with them

Amazing customer service! Very helpful! Right on point and really detailed instructions and informations. Really great response time. To be honest, we were really sceptical at first, but it is working out pretty well for us so far. Great price and great service!

Horrible service, very disappointed and inconveniencing. They initially post-poned our wifi set up longer than expected, which was mildly frustrating, but understandable. Then when rescheduling the appointment and having a 4 hour window for the technician to arrive, the technician no showed. Slow response times from customer support, as well as no update for the rescheduled set up for a whole day until we had to reach out to them. Upon the second rescheduling, the technician also no-showed. After reaching out to customer support to inform them that the technician had not arrived, rather than them issuing a new ticket and getting this already frustrating process going faster, they told us to wait thirty extra minutes for the tech to show up, which of course didn’t happen. 6 and a half total hours of a week spent waiting around for an essential service is ridiculous. I would not rely on this company again for my internet needs, nor would I recommend it to anyone.

The experience with oxio in the last years is really great for me. No price hikes, no surprises and only had to contact them one time for a question in my billing and the answer was really helpful (making speed upgrade), they were really great on the SMS.

As a note, it’s so fun to see people that are selling devices on marketplace to complaint here that the company charged them, it’s just common sense guys lol XD

Had continuous speed issues making my service basically useless. Oxio refused to send a technician - even when I offered to pay. When I finally cancelled my service, they billed me for the modem even though I returned it - in as-new condition. No way to speak to a person on the phone so you end up having to communicate by text which means you never succeed in getting anything resolved.

Both my parents and I had Oxio for a year and bit. It started out pretty well until my parents had issues connecting. It took forever to get ahold of anyone to log a ticket. For my parents it took nearly 3 hours to get a reply ended up cancelling before they were able to fix anything.

Fast forward 6 months I am now cancelling mine. I have been waiting for nearly 4 straight hours for any reply on text or messenger.
The only pro is their cancellation service is very easy.

It has now been 8 hours in the "queue" and they left me on read. Take your money elsewhere people.

Initially everything was great
Recently I’ve had to restart our PC twice a day to have the Wifi available
Each time you send a text they don’t want to know and almost scold you for following up
Technician suggested a reason for our issue, and I was advised to let them know the issue continued
Zero response after a full day of waiting
Think I will be cancelling this
Customer service is non existent

In August I called to order OXIO for my daughter's internet service at her home she shares with 5 other girls in Kingston, Ontario. Equipment came exactly on time, then we were supposed to have a visit by the Technician to set it up. Saturday comes, but the technician does not. Told by OXIO (text only, god forbid they actually let you speak with someone) that they would send someone over the next day. That appointment never happened - that's twice I was blown off by them with no explanation. Received a text saying a technician was on his way a day later - he pulled into the driveway at 5pm, sat in his truck for 10 minutes, then drove away without knocking or approaching the home - they could see him from the window! The I was told that the next service was for the next day between 8am and 12pm. It's now 12:04, and they have blown me off again. That is now FOUR times they chumped me.

Here I am, over a week since they were supposed to be set up and no sign of the Technician. I'm more than angry - I'm furious!

Texting service does nothing - just lip service in bad English, and ZERO ability to actually help.

If you are looking for a RELIABLE provider then skip OXIO - they really are crap.

Total crap. I went through the entire process (they even shipped me the equipment) only to gind out 24 hours before it was to be hooked up that my address is not able to be set up after all. Now I have to go and get the equipment and make arrangements to have it returned because of their mistake. I'll make sure I let everyone know how crap they were going forward.