They are lying at This Hotel Trying to make it seem as if it's a hospital with the ads. I booked a 28 day stay as an apartment private room with company, boyfriend and they keep letting old white men... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cancelled booking. Oyo has yet to provide the promised full refund. They said 10 minutes but its been 2 days.
Company replied
Worst hotel experience ever, do not use this company. We booked a room online drove for one hour in rush-hour to check in, when we got there, we were told there was a computer error and there was no r... See more
Company replied
Stayed at the Oyo Times Square back in January, the Hotel itself if a perfect position, stayed in Room 502 which was warm and comfortable, beds made everyday and towels. BUT it is now so very disap... See more
Company details
Written by the company
OYO is a global hospitality company offering hotels, vacation homes, and serviced accommodations across multiple countries. Through technology and a strong partner network, OYO aims to provide quality, affordable, and convenient stays for millions of travelers worldwide.
Contact info
India
- www.oyorooms.com
1.6
Bad
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Cancelled booking
Cancelled booking. Oyo has yet to provide the promised full refund. They said 10 minutes but its been 2 days.
20 June 2026
Unprompted review
Reply from OYO Rooms
Hi, we sincerely regret the inconvenience caused by the delay. We'd like the opportunity to investigate your refund concern. Please share your Booking ID, registered phone number, and email address, and our concerned team will look into the matter and assist you further.~UC
Booking Details (ID NUIM2351)
I made this booking back in January when the price was £69 for the night, pay at the hotel. This was confirmed on the booking email. As we are now getting close to the date i wanted to double check the booking and if possible make payment.
Using the link in the confirmation email the price to pay is now £300.
I attempt to use the chatbot to dispute this, to no avail, so being within the free cancelation window i find alternative rooms at a cheaper price and attempt to cancel this one.
I say attempt, as the OTP doesn't come through, and when i finally get one through it doesn't work. I attempt this several times.
I decide to call their customer service number, and get a voice mail that points me back at the bot.
I also find an email address within the guest policy document, send an email to this address, only for it to bounce back as undeliverable.
I have never known customer service as poor as this. I'm expecting to have to deal with my credit card company after my weekend away.
Do not use this company for hotel bookings, or anything, they are not fit for purpose.
Edit made 26/06/26
Despite providing OYO with the details requested through trustpilot i have had no contact from them. In fact they have just confirmed my booking within the app despite my email to them on 23/06/26 cancelling the booking due to the failed attempts to cancel via the app.
This is continuous poor service from an online platform
23 June 2026
Reply from OYO Rooms
Hi Kalli, we sincerely apologize for the confusion and concern caused by the payment notification you received. Due to a system-related update during the migration of your booking to another property, an incorrect payment notification showing a balance of £300 was automatically generated. Please be assured that your booking had already been updated to a complimentary stay, and no payment was or will be charged to you. We understand how this experience led you to cancel the booking, and we regret the inconvenience and frustration it caused. Your feedback has been shared with the relevant team to help prevent similar issues in the future. Thank you for bringing this to our attention, and we apologize once again for your experience. ~RK
Reply from OYO Rooms
Hi, thank you for taking the time to share your feedback with us. We truly appreciate your input, and your satisfaction is very important to us. We remain committed to continuously improving and enhancing your experience. ~SP
The room was comfortable
The room was comfortable, and with the staff being so helpful had an amazing experience.
5 June 2026
Reply from OYO Rooms
Hi Stalon, thank you for your kind feedback! 😊
We're delighted to know that you found the room comfortable and that our helpful staff contributed to making your stay an amazing experience.
Your appreciation means a lot to us and motivates our team to continue delivering exceptional hospitality. We look forward to welcoming you back for another wonderful stay soon.~UC
Reply from OYO Rooms
Hi Sonit, we truly appreciate your rating and are glad our service met your expectations. We remain dedicated to delivering impeccable experiences and look forward to welcoming you again, ensuring the best rates and exclusive benefits for your stay.~UC
Excellent
Had a wonderful stay thankyou for the Excellent hospitality ❤️👍 The Room was cozy, neat and clean🙏🏼👌
17 June 2026
Reply from OYO Rooms
Hi, thank you for your feedback. We appreciate you taking the time to share your experience with us. Your satisfaction is important to us, and we remain committed to continuously improving our services. We look forward to serving you again in the future. ~SP
Reply from OYO Rooms
Hi Surbhit, thank you for your lovely feedback! 😊
We're delighted to hear that you found your stay welcoming and homely. Creating a warm, comfortable, and inviting environment for our guests is something we truly strive for.
Your kind words mean a lot to us, and we look forward to welcoming you back for another pleasant stay soon. ~UC
Food was great.
17 June 2026
Reply from OYO Rooms
Hi Sweta, thank you for your wonderful feedback! 😊
We're delighted to know that you enjoyed the food during your stay. It's always rewarding to hear that our guests had a satisfying dining experience.
We look forward to welcoming you back soon for another enjoyable stay and great culinary experience.~UC
Reply from OYO Rooms
Hi Ravi, thank you for sharing your feedback with us. We sincerely value your comments and are dedicated to continually enhancing our services to provide a better experience. We appreciate your support and look forward to welcoming you again. ~SP
Amazing experience
17 June 2026
Reply from OYO Rooms
Hi, thank you for sharing your feedback with us. We sincerely value your comments and are dedicated to continually enhancing our services to provide a better experience. We appreciate your support and look forward to welcoming you again. ~SP
Reply from OYO Rooms
Hi, thank you for your valuable feedback. We greatly appreciate you sharing your experience with us. Ensuring your satisfaction is important to us, and we are committed to continuously improving our services. We look forward to the opportunity to serve you again. ~SP
It was pleasant stay
It was pleasant stay. Everything was well organized and comfortable.
17 June 2026
Reply from OYO Rooms
Hi Ramsey, thank you for taking the time to share your feedback with us. We truly appreciate your input, and your satisfaction is very important to us. We remain committed to continuously improving and enhancing your experience, and we look forward to welcoming you again soon. ~SP
Reply from OYO Rooms
Hi Rohit, thank you for your feedback! 😊
We're delighted to hear that you had a comfortable stay with us. Providing a pleasant and relaxing experience for our guests is always our top priority.
We truly appreciate your support and look forward to welcoming you again soon.~UC
The accomodation was comfortable .We…
The accomodation was comfortable .We had very pleasant stay .
17 June 2026
Reply from OYO Rooms
Hi Raju, thank you for your kind feedback! 😊
We're delighted to know that you found the accommodation comfortable and had a very pleasant stay with us. Your satisfaction is our greatest reward, and we're glad we could contribute to an enjoyable experience.
We look forward to welcoming you back for another comfortable and memorable stay in the future.~UC
Quick service
17 June 2026
Reply from OYO Rooms
Hi Veerababu, we're delighted to hear that you're satisfied with our services! We look forward to welcoming you again and making your future stays even more enjoyable. Keep choosing us for your accommodations, and get ready for more fantastic experiences!~UC
Reply from OYO Rooms
Hi SUmit, thank you for your wonderful feedback! 😊
We're thrilled to hear that you enjoyed every moment of your stay with us. Knowing that you had a memorable experience and would highly recommend us is truly rewarding for our team.
We sincerely appreciate your support and look forward to welcoming you back for another exceptional stay in the future. 🌟~UC
Reply from OYO Rooms
Hi Shaurya, thank you for your wonderful feedback! 😊
We're delighted to know that you had such an exciting and enjoyable experience with us. Your kind words mean a lot to our team and motivate us to continue creating memorable stays for our guests.
We look forward to welcoming you back soon for another amazing experience. Safe travels and see you again soon! 🌟~UC
Reply from OYO Rooms
Hi Balaji, thank you for your feedback! We're delighted to know that you liked the location and had a pleasant stay with us. Your kind words are truly appreciated, and we look forward to welcoming you again for another wonderful experience in the future. 😊~UC
Reply from OYO Rooms
Hi Anas, thank you for sharing your feedback with us. Your satisfaction remains our top priority, and we are committed to continually enhancing your experience. We look forward to hosting you again. ~SP
Room cancelled without telling us
Room cancelled without telling us! We'd booked a room, received confirmation and had the money taken.
Then at check-in we were told that there was no room avavilable for us.
I got a text late that night saying it was cancelled but no explanation.
I've since been told it was a technical glitch and they're refunding but I just dont feel that's good enough- it shouldn't have happened in the first place!
I also feel like the advert on Google was misleading as I thought I was booking directly with an official website!
17 June 2026
Unprompted review
Reply from OYO Rooms
Hi Karen, we understand how disappointing this experience must have been, especially after receiving a booking confirmation and arriving at the property expecting a hassle-free check-in. We appreciate you bringing this to our attention. We have processed your request for refund from our end. It takes 7-14 working days to reflect in your account. In case of any queries please feel free to reach out to us. ~UC
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.