The item I ordered was not available for a while but I got an acceptable alternative straightaway and a refund of the price difference straightaway. Delivery was quick. Thought there might be screws i... See more
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Written by the company
At Ozanda, we offer high-quality products at affordable prices. Our range includes home and garden equipment, hardware and industrial supplies, as well as sports and fitness gear. With hundreds of thousands of products sold and a large base of satisfied customers, we take pride in our customer service. As a proudly Australian-owned and operated company, we are committed to serving our community with exceptional products and experiences.
Contact info
Australia
- www.ozanda.com.au
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 12% of negative reviews
Typically replies within 24 hours
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I buy many trailer parts from Ozanda
I buy many trailer parts from Ozanda, they have lots of things I need. Therefore, I can give they highest praise and recommendation. Very much appreciated.
Absolutely fantastic experience with…
Absolutely fantastic experience with ozanda, product arrived on time. definitely will buy from again. And good comms with the company. many thanks.
Still haven't received my product
The Courier - Aramex has lost my goods. I have called so many times to complain to them and Ozanda and still unresolved. Incredibly frustrating.

Reply from Ozanda
Works great
Works great, easy to put on. Feels solid and stable. Height adjustment is useful. No complaints so far.
Definitely worth the money
Definitely worth the money, very strong and durable expandable fence for my shop.
Nice hassle free transaction
Nice hassle free transaction. Item as described. Good commumication.
They had great service with me
They had great service with me. I was kinda needy and called a few more times then I should. And they were always nice!
I am leaving a five star feedback…
I am leaving a five star feedback forcthe company because of the good communication over the order. very nice lady and description for the product is perfect.
Had heaps of questions bout the product…
Had heaps of questions bout the product before I ordered n they were super patient helpin me out. Made the whole thing too easy n got exactly what i need. Came quick too. Cheers guys!
Good quality product at good price
Good quality product at good price. Fast delivery too. Thanks
I ordered and was impressed when they…
I ordered and was impressed when they called the very next day to confirm delivery for the aftenoon. Super quick, reliable service the fence is really heavy duty exactly what we needed. Hignly recommend
Are you still in business???
Are you still in business???
Is there anybody there to respond to emails, online forms and phone calls?
I have tried all three methods and still you ignore them, or perhaps you have closed down and didn't tell anyone.
SO RUDE AND UNPROFESSIONAL.
Wrong product
Purchased replacement patio cover for a patio 4 x 3m as advertised on Web sites. Arrived went to fit to my 4 x 3m patio the same as the one showing on Web pages only to find it 40cm short and not possible to fit a patio measuring 4 x3m. Only to be told because it wasn't their patio product they couldn't help me and that I was to return it and they would charge me a 20% handling fee. And for me to pay postage I have clearly been sent the wrong product but they are not owning up to this fact, They have sent me the dimensions of 3,6m x 2.6m however the one they sent me 3,370m x 2,6m clearly not the right product
Avoid Ozanda - not a reputable company
I wish I read all the reviews before I made a purchase!
My experience was the same as all the other scathing reviews.
The item purchased was apparently in stock at time of order and then wasn't when I paid. Extremely long lead time as it 'had to be manufactured'. It arrived and was poor quality and not manufactured to a quality standard rendering it unusable. I was informed it was fine even after I sent photos detailing the problems. They will not reply to my emails now. Please do not use this company to purchase anything at all people!!!
Got my address wrong when I put the…
Got my address wrong when I put the order in, they fixed it fast after I contacted them.Service was good on regard to keeping me updated on the delivery. Communication thronghout the transaction was excellent. Very happy with my purchase..cheers
Don't believe a word they say
I called asked for stock of a bike for my sons birthday, told bike in stock will ship in 24 hours, next day, sorry not in stock, will upgrade you for 'free', then next 2 days a series of pointless questions, color, size etc, just buying time, then i chase up delivery, 4 days have gone by at this point, finally they tell me cannot dispatch for a further 4 days (would have been 9 days from purchase) my sons birthday would have been and gone, just a joke of a business.
You were very easy to deal with and I’m…
You were very easy to deal with and I’m sorry that the order didn’t work out my husband wanted 1.5 mm thick he feels the 2 mm is to thick hence the return and thankyou for dealing with my issue so quickly
Really happy with the communication
Really happy with the communication, good product and price, easy to install and finishes well.Definitely recommend!
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