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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers had a great experience with this company. Customers are really happy with the product quality and user experience, frequently highlighting the excellent condition and functionality of items received. Many people found the products to be strong, durable, and exactly as described, often exceeding expectations. The website is also praised for being easy to navigate, making the purchasing process smooth from start to finish. However, some customers also noted issues with delivery services and order fulfillment. A few people experienced delays, incorrect items being sent, or products arriving with defects like pinholes. There were also instances where customers did not receive order confirmations or invoices, and some felt that communication regarding stock availability and shipping times could be improved.

What people talk about most

Product

Customers had positive experiences with product quality and functionality. Many reviewers were very happy... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are satisfied, noting that the quality was... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the products and... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers praise fast and on-time... See more

Order

Consumers find order experiences to be ambiguous. While some customers praise good communication, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The item I ordered was not available for a while but I got an acceptable alternative straightaway and a refund of the price difference straightaway. Delivery was quick. Thought there might be screws i... See more

Rated 5 out of 5 stars

Got my address wrong when I put the order in, they fixed it fast after I contacted them.Service was good on regard to keeping me updated on the delivery. Communication thronghout the transaction was e... See more

Rated 5 out of 5 stars

I ordered and was impressed when they called the very next day to confirm delivery for the aftenoon. Super quick, reliable service the fence is really heavy duty exactly what we needed. Hignly recomme... See more

Rated 5 out of 5 stars

Amazing! Great quality product that was described in great condition and all is as advertised. An excellent tool with quality and price. A truly professionally seller with communication and customer... See more


Company details

  1. Internet shop

Written by the company

At Ozanda, we offer high-quality products at affordable prices. Our range includes home and garden equipment, hardware and industrial supplies, as well as sports and fitness gear. With hundreds of thousands of products sold and a large base of satisfied customers, we take pride in our customer service. As a proudly Australian-owned and operated company, we are committed to serving our community with exceptional products and experiences.


Contact info

4.1

Great

TrustScore 4 out of 5

171 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

Still haven't received my product

The Courier - Aramex has lost my goods. I have called so many times to complain to them and Ozanda and still unresolved. Incredibly frustrating.

5 January 2026
Ozanda logo

Reply from Ozanda

Hi there,

We would like to clarify the delivery status based on the courier’s official tracking records.

Order timeline:
• Order placed: 04 Jan 2026
• Order dispatched: 05 Jan 2026 (within one business day)

Courier tracking details:

05 Jan 2026, 14:19 – Parcel collected by the courier in Melbourne

05 Jan 2026, 21:28 – Parcel in transit from Dandenong to Port Melbourne

06 Jan 2026, 09:23 – Parcel with local courier and out for delivery

06 Jan 2026, 11:14 – Delivery attempted; no one was available to receive the parcel

07 Jan 2026, 07:17 – The depot contacted the recipient to arrange redelivery and was awaiting delivery instructions

At the time the review was submitted on 12 Jan 2026, the shipment was still in active transit and remained under the courier’s control. Based on the tracking records, the parcel had not been lost.

Update:
13 Jan 2026, 16:48 – Parcel collected by the recipient in Melbourne

Kind regards,
Ozanda Customer Support Team

Rated 5 out of 5 stars

Works great

Works great, easy to put on. Feels solid and stable. Height adjustment is useful. No complaints so far.

19 December 2025
Rated 1 out of 5 stars

Are you still in business???

Are you still in business???
Is there anybody there to respond to emails, online forms and phone calls?
I have tried all three methods and still you ignore them, or perhaps you have closed down and didn't tell anyone.
SO RUDE AND UNPROFESSIONAL.

6 October 2025
Unprompted review
Rated 1 out of 5 stars

Wrong product

Purchased replacement patio cover for a patio 4 x 3m as advertised on Web sites. Arrived went to fit to my 4 x 3m patio the same as the one showing on Web pages only to find it 40cm short and not possible to fit a patio measuring 4 x3m. Only to be told because it wasn't their patio product they couldn't help me and that I was to return it and they would charge me a 20% handling fee. And for me to pay postage I have clearly been sent the wrong product but they are not owning up to this fact, They have sent me the dimensions of 3,6m x 2.6m however the one they sent me 3,370m x 2,6m clearly not the right product

11 October 2025
Unprompted review
Rated 1 out of 5 stars

Avoid Ozanda - not a reputable company

I wish I read all the reviews before I made a purchase!
My experience was the same as all the other scathing reviews.
The item purchased was apparently in stock at time of order and then wasn't when I paid. Extremely long lead time as it 'had to be manufactured'. It arrived and was poor quality and not manufactured to a quality standard rendering it unusable. I was informed it was fine even after I sent photos detailing the problems. They will not reply to my emails now. Please do not use this company to purchase anything at all people!!!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Got my address wrong when I put the…

Got my address wrong when I put the order in, they fixed it fast after I contacted them.Service was good on regard to keeping me updated on the delivery. Communication thronghout the transaction was excellent. Very happy with my purchase..cheers

24 September 2025
Rated 1 out of 5 stars

Don't believe a word they say

I called asked for stock of a bike for my sons birthday, told bike in stock will ship in 24 hours, next day, sorry not in stock, will upgrade you for 'free', then next 2 days a series of pointless questions, color, size etc, just buying time, then i chase up delivery, 4 days have gone by at this point, finally they tell me cannot dispatch for a further 4 days (would have been 9 days from purchase) my sons birthday would have been and gone, just a joke of a business.

19 September 2025
Unprompted review

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