TERRIBLE ORGANISATION-ONE STAR I recently played OZ Lotteries easy pick ticket for PowerBall , I did NOT receive a “receipt or my selection” prior to the draw , now in that situation I could not k... See more
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See what reviewers are saying
Tried to verify my details with my actual Drivers licence & comes back with error , updated address as I'm on the road & now says banned temporarily. All to withdraw a tiny winning of $16.65 but unab... See more
Company replied
I've been buying lotto tickets through the Oz lotteries website for some years from Papua New Guinea now and find it's service convenient and pleasant. Small wins but hope I'll win big one day.
Company replied
My account has been locked because I accidentally put the wrong code in 2FA many times., Email them for help. But I have to call them to unlock but the problem is solved easily. Customer service is b... See more
Company replied
Company details
Information provided by various external sources
Oz Lotteries is fully accredited online retailer of Australian lottery tickets including: * Oz Lotto * Powerball * Saturday Lotto * Monday & Wednesday Lotto * Lucky Lotteries Super & Mega Jackpot * Set for Life * Charity Lotteries: Surf Life Saving Prize Home & Ultimate Drive lotteries, Endeavour Foundation Prize Home and Ultimate Lifestyle lotteries, Mater Prize Home and Cars for Cancel lotteries, Act for Kids, The Deaf Lottery Australia and RSPCA. It's a fast and easy way to buy your lotto tickets and membership is free. International players are welcome. Oz Lotteries is an official sales agent of the following Australian lottery operators: * NSW Lotteries * Tattersalls * SA Lotteries 18+ only. You know the score. Stay in control. Gamble responsibly: www.gamblinghelpline.org.au Some products are not available for purchase to QLD residents.
Contact info
4066, Brisbane, Australia
- 1300 188 911
- support@ozlotteries.com
- www.ozlotteries.com
You should know
3.5
Average
578 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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On my privacy I can play on my house I…
On my privacy I can play on my house I can choose the number I really enjoyed it
27 March 2022
Unprompted review
Reply from Oz Lotteries
Hi Huseyin,
Thanks for your feedback.
We're glad to hear that you enjoy the convenience of purchasing tickets in your own home.
Best of luck in future draws!
Easy to purchase tickets and withdrawn…
Easy to purchase tickets and withdrawn winnings. I love the emailed results and ease of replaying tickets
25 March 2022
Unprompted review
Reply from Oz Lotteries
Hi Rhea,
Thank you for your feedback.
We're happy to hear that you've had a positive experience with our service.
Best of luck in future draws!
Reply from Oz Lotteries
Hi Paul,
Thank you for your feedback. We love hearing that our customer's find our service easy and convenient to use.
Best of luck in future draws!
Ripped off
won money but impossible to verify address so cant get it out. when you sign up they encourage you to lie and say you are from another state not qld then its either buy more tickets with winnings or lose it , not recommended am signing up with the lott at least they are honest and pay out.
23 March 2022
Unprompted review
Reply from Oz Lotteries
Hi Raymond,
Thanks for your feedback.
Please be advised that we have never encouraged customer's to lie about their state. If a customer lives in QLD, we always encourage them to register with The Lott.
If you require assistance verifying your account to withdraw your winnings, please contact our Customer Support team at support@ozlotteries.com
Great product
Easy to use, easy to withdraw winnings tells you when mega draws are coming and emails you the results.
20 March 2022
Unprompted review
Reply from Oz Lotteries
Hi Elvis,
Thank you for your feedback. We're happy that you've had a great experience with Oz Lotteries.
Best of luck for future draws!
I am enjoying it and I hope I be the…
I am enjoying it and I hope I be the first winner😮💨
15 March 2022
Unprompted review
Reply from Oz Lotteries
Hi Moei, thank you for visiting our space and for the positive feedback. We wish you the best in future tickets. If you have any questions or concerns, please do not hesitate to reach out. Have a nice day!
All round good service
Super easy to get the ticket I want and super easy to have my winnings credited in my bank account.
12 March 2022
Unprompted review
Reply from Oz Lotteries
Hi Cheryl, Thank you for visiting our space and we appreciate your wonderful feedback! We love to hear it!
All the best in future tickets!
The best cool app.
This is a very cool app. Very easy to understand and manoeuvre. Thanks for making life so easy for us. Great job guys.
11 March 2022
Unprompted review
Reply from Oz Lotteries
The pleasure is all ours Arun,
We always love to hear some positive feedback and thank you for playing with us!
I love you Oz lotteries
I love you Oz lotteries, we've been through some ups and downs and we'll continue till l win the big one.You nearly gave it to me the other night with Powerball, you gave me 5 numbers and the Powerball,l got so excited ! Love 😍 you
11 March 2022
Unprompted review
Reply from Oz Lotteries
Hiya Julie,
Thanks for the 5 stars, always wonderful to hear!
Really appreciate the feedback and thanks for playing!
They took money from my bank account then locked me out
I use to love this app but a glitch in the app resulted in them taking $120 from my PayPal without my authorisation. I logged a PayPal dispute so Oz Lotteries locked my account. I got an email saying the funds were just in my Oz lotteries app so I canceled the Paypal dispute. They are still refusing to unlock my account. I have over $200 sitting there and they are not letting me access it. They then send me an email asking me to reply with sensitive personal identifiable information OVER EMAIL! Anyone with half a brain could scrape my details and use them. If they can't even follow basic security protocols then it makes me wonder how secure my information is with them. Use a different app because this company is dodgy!
10 March 2022
Unprompted review
Reply from Oz Lotteries
Hi Lucas,
I'm Sorry to hear that you had some issues with a chargeback case. I can assure you that any sensitive information is redacted from our systems once the documentation has been sighted. Once the case is resolved your account will be unlocked and you'll be able to access your funds once again.
Awesome
easy to use fast and quick don't have to go to the news agent i love it
6 March 2022
Unprompted review
Reply from Oz Lotteries
Hi Zoltan,
Thanks for your feedback!
We are happy to hear that you find Oz Lotteries easy and convenient to use.
Best of luck in future draws!
PAY IN but not out????
It's easy to PAY and PLAY but not so easy it seems to get money OUT of Oz Lotteries. Made 2 withdrawals and both were money taken out of my OzLottteries account, but neither turned up where they said they'd been sent to. Over a week of chasing and continual chats and tickets, conflicting reasons, stories, excuses from customer service. I even tried sending them a PayPal bill for what they owed me, and that was ignored too. I eventually got my money after several negative reviews were left. Great way to play, and lots of options, but what is the point, if you win but then can't get it out??
4 March 2022
Unprompted review
Reply from Oz Lotteries
Hi Jacqueline,
So that we can look into this for you right away, please contact our Support Team by email at support@ozlotteries.com or you can call us on 1300 188 911. Please visit our Customer Support link https://www.ozlotteries.com/about/contact-us.
Don’t wast your money it’s scamming
Don’t wast your money it’s scamming . Don’t believe the fake reviews, if buy tickets from this app it means you through your money to rubbish bin
4 March 2022
Unprompted review
Reply from Oz Lotteries
Hi Hussain,
We can assure you we are not a scam.
Oz Lotteries is a fully accredited retailer of Australian lottery tickets. We've been selling licensed lottery products for more than 20 years and have serviced more than 2 million customers via our website and mobile apps!
Please contact us at support@ozlotteries.com or 1300 188 911 if you need further assistance.
Gateway to your luck
Great app, efficient respons when purchasing tickets as well as the results. Easy to buy the tickets anytime. It's not like you have to go and buy at the newsagents shop so thanks for make it easier for us. Greatful to be part of this service.
4 March 2022
Unprompted review
Reply from Oz Lotteries
Hi Ujjal,
Thank you for visiting our space. We appreciate your feedback.
Please contact us at support@ozlotteries.com or 1300 188 911 if you need further assistance.
Distressed and unhappy!
My withdrawal still not processed after 8 days, sick of excuses
3 March 2022
Unprompted review
Reply from Oz Lotteries
Hi Dennis,
Thank you for visiting our space.
So that we can look into this for you right away, please contact our Support Team by email at support@ozlotteries.com or you can call us on 1300 188 911.
Please visit our Customer Support link https://www.ozlotteries.com/about/contact-us.
great service
i am in my late 70s so its so Convenient for me, saves me a trip to the shops, one stop shop put the lotto on and get the results, great service
2 March 2022
Unprompted review
Reply from Oz Lotteries
Hi Brian,
Thank you for visiting our space. We appreciate your feedback.
Oz lotteries app is easy to use very…
Oz lotteries app is easy to use very happy I would recommend to people I know as well.
2 March 2022
Unprompted review
Reply from Oz Lotteries
Hi Lori,
Thank you for visiting our space. We appreciate your feedback.
Excellent Site and Service
Excellent Site and Service. Only app is not available in all regions/Countries. Pl sort that if possible to make it more comfortable for the user. Thank you for the support in making our dreams true. With Love from TZ :)
2 March 2022
Unprompted review
Reply from Oz Lotteries
Hi P K,
Thank you for visiting our space. We appreciate your feedback. We will pass it on for future improvement.
Please contact us at support@ozlotteries.com or 1300 188 911 if you need further assistance.
Excellent site to use easy to purchase…
Excellent site to use easy to purchase tickets and very informative
28 February 2022
Unprompted review
Reply from Oz Lotteries
Hi there David,
Thank you for visiting our space. We appreciate your feedback.
It's a great way to buy tickets
It's a great way to buy tickets, however there have been a few occasions I have had a confirmed purchase like for yesterday's Saturday Lotto deducting from my account but after the draw no tickets were found. I bought 36 games for last night's draw🤔
27 February 2022
Unprompted review
Reply from Oz Lotteries
Hi there Alan,
Thank you for visiting our space. We appreciate your feedback.
Sorry to hear you have not received your purchase confirmations.
We are more than happy to assist with your account enquiries. Please do not hesitate to reach out for support. Have a great day!
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