Extremely happy with the VC ease of ordering with these guys. And the prices are the best haven’t found cheaper anywhere. And the quality is unreal. Delivery was super fast. great job Ozpack will defi... See more
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Review summary
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Reviews shaping this summary
I highly recommend OzPack, not only did we receive the items fast but the quality of the products supplied were great. Will definitely purchase in the future. Thank you
Company replied
After reviewing our packing costs we found Ozpack Australia as the most affordable. We switched to them and never looked back. Their customer support is also very prompt and accommodating and are alwa... See more
Company replied
I purchased 200 padded mail bags and 100 small boxes on the 21st of January 2026. I thought my parcel would arrive later next week, say the 28th or something like that...no, it arrived on the 24th, it... See more
Company replied
Company details
Written by the company
Ozpack is an Australian packaging supplier specialising in high-quality packaging solutions for e-commerce businesses, SMEs, and growing brands. We offer a wide range of products including cardboard boxes, mailing cartons, custom packaging, and protective packaging materials. Our focus is on reliable quality, competitive pricing, and responsive customer support to help businesses pack, ship, and scale with confidence. Customer feedback is important to us, and we’re always working to improve our products and service based on real customer experiences.
Contact info
115 SILVERWATER RD, 2128, SILVERWATER, Australia
- +61483948100
- sales@ozpack.com.au
- www.ozpack.com.au
4.5
Excellent
79 reviews
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This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 24 hours
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Reliable and fast every single time
Reliable and fast every single time.
ordering on their website is super easy, all the info you need is there to make the best decision, they process so quickly and ship almost straight away. When I wanted to change my shipping from standard to express I emailed them, they responded within the hour to let me know they had already processed, packed and shipped the order! Nothing to worry about with OzPack, they're brilliant.
28 January 2026
Unprompted review
Perfect
Perfect! Service was fast, product reliable and of high quality!
28 January 2026
Unprompted review
Impressed with everything...thanks!
I purchased 200 padded mail bags and 100 small boxes on the 21st of January 2026. I thought my parcel would arrive later next week, say the 28th or something like that...no, it arrived on the 24th, it's like they shipped it via Express Post and I am in Adelaide. Everything came as expected, I really appreciate prices are competitive compared to other companies and website navigation is really good...I would change a few things but it's just my OCD kicking me. Thanks guys and definitely I will buy again from you!
23 January 2026
Reply from OZPACK Australia
Thank you for your kind words and trusting Ozpack for your packaging needs!
It was a seamless ordering process and…
It was a seamless ordering process and I was kept informed on progress of my order from dispatch to delivery. Great service.
Thank you for your professionalism.
22 January 2026
Reply from OZPACK Australia
Thank you for your kind words. This mean alot to the team!
Reply from OZPACK Australia
Thank you for your kind words. This mean alot to the team!
I have been ordering from Ozpack in…
I have been ordering from Ozpack in silverwater.
They have a lot of packing options. I often pick up my order in silverwater. This time I had it delivered.
Rachel respond quickly and try try to explain if I have questions.
Happy with them.
11 August 2025
Unprompted review
Quick delivery!
Glad I didnt trust the original reviews on this page.... Angry people are more likely to leave a bad review I guess.. Anyway, I ordered my second lot of boxes on the 16 Dec and it arrived 19 Dec - very happy with my purchase.. Thanks guys.
19 December 2024
Unprompted review
Sent out my package with missing items
Sent out my package with missing items, so I called them, no response. Goes straight to a message bank. So I emailed them. No response. For weeks. Then when they did respond, they kept saying they would refund if I returned the item. HOW can I return a missing item? Worst customer service and it’s like they are counting on you to just give up, which is where I’m at. Taking your money and not supplying the goods (especially when clients tell you multiple times) and you don’t rectify it, is scam behaviour. Such a shame because this was the second time I ordered from them. Now they have lost a customer.
2 September 2024
Unprompted review
Hidden Overseas Transaction Fee
I received exactly what I ordered in quick time but there was an overseas transaction fee for my order on our credit card statement. Very deceptive as they appear to be an Australian Business by their name. The impression is given that the business is carried out in Australia but it is not.
22 April 2024
Unprompted review
All items were I incorrect
All items were I incorrect, customer service has ghosted me for a week, the phone number doesn't work. Very deceptive and dishonest
1 August 2023
Unprompted review
No goods after a month
I ordered little organza lolly bags from OzPack on 29 June 2022 and by 21 July 2022 had not received anything. I followed up with them multiple times and they asked me to verify my address which I did twice. I complained to PayPal today, and twenty minutes later I have a refund. Clearly OzPack have form. AVOID
25 July 2022
Unprompted review
SCAM
It is a scam. They take money and then say they have no record, When clearly money has been taken from credit card. They dont answer phone calls.
5 April 2022
Unprompted review
Such a scam
Such a scam.
Order marked as picked up. Haven’t moved in 3 weeks. They won’t answer their phone, it just says to email.
Won’t refund. Won’t resend.
I can’t believe I fell for the scam.
24 January 2022
Unprompted review
Ordered on 9 December 2021
Ordered on 9 December 2021. Package was marked as collected 10 December. Here we are on 24 December and tracking hasn’t moved to the Sydney depot. Email their company they’re now closed for Christmas and have been for a week. Try and contact the delivery company and get a message saying their call centre has been ‘impacted by a typhoon’. So at this point I now have to go and buy the items again locally and then work out how to get my money back.
24 December 2021
Unprompted review
First we were sent the wrong order then…
First we were sent the wrong order then they said they would resend it, then they said that was lost in transit then they asked if we wanted a refund, I said no, they refunded it anyway and now haven’t replied to my emails. HORIIBLE EXPERIENCE WORST CUSTOMER SERVICE
16 March 2021
Unprompted review
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