Gavin Fairbanks Engineer number 4392 attended my home in Nailsea on Thursday 16 July to address a leak from my new AEG washing machine. He took off the backplate, checked for leaks. No leaks found.... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I contacted Pacifica to register warranties for 2 items I have bought, a Television and a Cooker. As a pensioner, I don't like doing forms online. I spoke to Alison, Sales and customer Accounts Specia... See more
Company replied
The repair engineer was very helpful and kept me informed of his arrival time. However, I would advise better communication. Had my fault been properly reported, they could have been prepared with t... See more
Company replied
Andrew Buchanan 07814 076067, came to have a link at my washing machine as the softener tray was filling with water after every wash. He quickly identified the issue and replaced the part. He spoke to... See more
Company replied
Company details
Written by the company
We control and manage an expert workforce of over 300 directly-employed white goods engineers. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK. Overview - Working primarily with manufacturers, insurance companies and retailers, we are able to deliver a service and support solutions with UK-wide coverage that enhances and consolidates the brand reputations of our partners. Field-based and branded services - These services are trusted by some of the world’s leading manufacturers due to our attention to detail and thorough approach. These services include: • Specific training for each brand • Uniform and ID Cards • Continuous Improvement process through field audits • Professional training from our in-house City & Guilds Assured engineer training academy • Vehicle tracking and behaviour monitoring • Specialist route planning team • Extensive field management support • In-house software providing real-time updating • Disclosure and barring service DBS (CRB) checked • Manufacturer approved • Large UK based Customer Contact Centre • World wide supply chain ensuring availability of spares parts required for the job Training with our Repair Academy - The future of our industry is important to us and our clients. In 2015, we set up the Repair Academy to nurture and train young engineers. Our facilities include classrooms and a training kitchen/workshop which features a number of free-standing and integrated products. Green Credentials - Sustainability forms an integral part of our business strategy and increasing our efforts to reach net zero. The business has published its plan to become operationally net zero by 2030. https://pacifica.co.uk/sustainability
Contact info
Pacifica House, Rainton Business Park, DH4 5RA, Houghton-le-Sprong, United Kingdom
- 0800 030 6040
- karen.pallister@pacifica.co.uk
- www.pacifica.co.uk
4.6
Excellent
50k reviews
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Replied to 99% of negative reviews
Typically replies within 48 hours
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Late cancellation of appointment
Booked a repair for my oven only to be called at 10.30am on the day of the repair to be told they couldn't make it, apparently as the engineer was sick. Very convenient given it's a Friday and nice weather. Well my lost day of work is no compensation for me is it? Rubbish service and still no fix for my oven. Thanks
24 July 2026
Unprompted review
Reply from Pacifica
Hello
I would like to thank you for providing your honest feedback. When I read your review I was genuinely concerned about the service you have received. This is far from the level of service we aim to provide for any of our customers and would ask you to please accept my sincere apologies for this.
We would like to fully investigate your repair journey to see where we have failed in service and to see what we can do to resolve the issues you have raised. Can you please provide your postcode and house number to kelsey.scott@pacifica.co.uk
We will look forward to your email and having this resolved for you.
Kind regards
Very friendly and went beyond to get my…
Very friendly and went beyond to get my washing machine up and running, would recommend
24 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Ryan 3835 called at my property again…
Ryan 3835 called at my property again to fix an appliance. As always reliable, efficient and respectful
22 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
I had a great experience with my dishwasher repair
I had a great experience with the dishwasher repair. He arrived on time, was professional throughout, and was very friendly. He explained everything clearly and completed the repair efficiently. I would definitely recommend him to anyone needing appliance repairs.
24 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Andrew Buchanan 07814 076067
Andrew Buchanan 07814 076067, came to have a link at my washing machine as the softener tray was filling with water after every wash. He quickly identified the issue and replaced the part. He spoke to me also about how to prevent buildup in my dishwasher from any food cleaned off dishes during the wash. This was something I hadn't reported but was an excellent tip to give me as ive previously had issues with my dishwasher water not fully draining away. Would recommend andrew highly as he is efficient, professional and very helpful
21 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Fast and efficient service
Fast and efficient service. Engineer was polite and tidy.
24 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Becky the advisor was friendly and…
Becky the advisor was friendly and helpful and arranged my repair date quickly
24 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Nathan 4231
Nathan 4231
Nathan was friendly, professional and very efficient. He was able to sort the problem with our dishwasher very quickly and was with us nice and early in the day
24 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Professional and efficient
23 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
The problem with my cooker has returned…
The problem with my cooker has returned and I am not able to get anyone to come and look at it again. Every time I switch the cooker on and it blows the fuse I will reset the fuse and try again. I realise how dangerous this is but I need to eat so I need a cooker.
10 July 2026
Unprompted review
Reply from Pacifica
Hello
I would like to thank you for providing your honest feedback. When I read your review I was genuinely concerned about the service you have received. This is far from the level of service we aim to provide for any of our customers and would ask you to please accept my sincere apologies for this.
We would like to fully investigate your repair journey to see where we have failed in service and to see what we can do to resolve the issues you have raised. Can you please provide your postcode and house number to kelsey.scott@pacifica.co.uk
We will look forward to your email and having this resolved for you.
Kind regards
James 6178 arrived on time and carried…
James 6178 arrived on time and carried out the repair in a timely manner showing respect to me and my property.
24 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Really poor experience from call centre and engy
Really poor. Had to wait weeks for the appointment only to find that there is zero flexibility on which time during the work day they will arrive. Then when the engineer does arrive, I had to convince him to use the part supplied by head office. This would have meant a second trip out to repair the microwave. He somehow knew better, but when the engineer did finally agree fit it, miraculously worked. Annoying customer service centre, even more annoying engineer. Will not use again.
24 April 2026
Unprompted review
Reply from Pacifica
Hello
I would like to thank you for providing your honest feedback. When I read your review I was genuinely concerned about the service you have received. This is far from the level of service we aim to provide for any of our customers and would ask you to please accept my sincere apologies for this.
We would like to fully investigate your repair journey to see where we have failed in service and to see what we can do to resolve the issues you have raised. Can you please provide your postcode and house number to kelsey.scott@pacifica.co.uk
We will look forward to your email and having this resolved for you.
Kind regards
Efficient
Efficient and on time with a good tracking and information on time of arrival
23 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Great experience with Pacifica
Great experience with Pacifica. Their friendly repair man came in, took one look at the device and said “have you tried switching it off and on again?” I said no but went ahead and did it and it worked! He was here less than 5 minutes. Very polite. My experience with the AEG website is another thing. Terrible. Great oven, rubbish website. Hello Pacifica, could I have a refund or partial refund of the £199.99 I paid you when I booked a repair. Your friendly repair man was here for less than 5 minutes and didn't do anything bar advise. Thank you
23 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
We had an engineer Mike D 4094 that…
We had an engineer Mike D 4094 that visited our home this morning to repair our combi microwave. I had a txt before to confirm he was on his way. He listened to what I had to say and knew straight away what it was and when he came across a problem he found a way to sort it. I was so impreesed how quickly he got thejob done.Thank you
23 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
The repair engineer was very helpful…
The repair engineer was very helpful and kept me informed of his arrival time.
However, I would advise better communication. Had my fault been properly reported, they could have been prepared with the faulty part. Instead this simple repair of a faulty light required three visits and three disrupted days waiting for an engineer. Next time I will probably buy a new fridge freezer and definitely don't buy a 'LOGIK' branded product, spend the extra cash and buy a BOSCH.
23 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
The engineer was very polite and…top quality service
The engineer was very polite and explained everything that he was doing he turned up within the allotted time and the service he gave was really excellent
23 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Myra was extremely helpful and…
Myra was extremely helpful and understood extremely whan needed the repair thank you
23 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
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