Good quality in general, just the support wasnt that quick and dificult to reach on the phone, but they respond a couple of days later and solve my issue. thanks.
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See what reviewers are saying
Edyta was incredibly helpful in resolving an issue with a lost package. They replaced it with a new batch as soon as I brought it to their attention that it was lost somewhere in the transport company... See more
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Thanks, the order was easy and the design process visually pleasing. I did get nice service support and look forward receiving the paper tape, hoping it will look and feel great and has a satisfyin... See more
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All in all, a super support in the realisation of our project. We commissioned a small folding box. The design was often changed on our side and the timing became increasingly tight as the producti... See more
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Company details
Written by the company
Schluss mit langweiligen Kartons! Ansprechende Designs mit dem Online-Assistenten erstellen − easy! ✅ Ab 30 Stück ✅ Ab 0,26 €/Stück ✅ kostenlose Lieferung ✅ Öko ✅ 0,00€ Setupkosten
Contact info
Eichhornstraße 3, 10785, Berlin, Germany
- hello@packhelp.de
- www.packhelp.de
4.5
Excellent
591 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Great customer support service
Great customer support service. Especially Angelina & Lucija who took care of all my customer service requests!
18 October 2021
Unprompted review
Reply from Packhelp
Thank you very much! 💙
Fast & Friendly
Prices are not the lowest, but very fast delivery times and excellent customer support
30 September 2021
Unprompted review
Reply from Packhelp
Many thanks! 💙
Difficult to be more efficient
Difficult to be more efficient, professional and quick in all ways ... perfect service .Bravoooo
6 August 2021
Reply from Packhelp
Wow Marina, thank you very much! We appreciate your kind words! 💙
Great collaborative product and excellent after-sale service.
I'm really happy with the final result of my custom boxes.
The design process was a bit painful, but the process ended with a great collaborated product.
Marta provided me with excellent after-sales service, keeping me updated and trying to understanding my needs along the road.
4 August 2021
Unprompted review
Reply from Packhelp
Thank you so much Marina! We are so glad to hear that you are happy with the product and service! Please don’t hesitate to let us know if you have any further questions, we’d be delighted to help! 💙
Great customer support
Great customer support, fast delivery and quality products for fair price!! Excellent experience!
1 August 2021
Reply from Packhelp
Many thanks! 💙
Reply from Packhelp
Thank you very much! 💙
Super products
24 June 2021
Do not be blinded by a good website
Do not be blinded by a good website, that offers a lot. We will not order again, as it proves to be expensive and complicated.
The length of time to delivery was longer than quoted, and changed a number of times during the process.
Communication is not fantastic, and issues are not dealt with as discussed and promised.
The quality of the final product was also different to that advertised.
It is a real shame as Packhelp offers lots of products we would have been interested in.
19 May 2021
Great Service and Product quality.
14 May 2021
Unprompted review
Great experience!
Packhelp has been very helpful with design adjustments. Received the shipment even prior to the official delivery date.
Definitely again!
29 April 2021
Great customer service
Mina, the customer service rep I was working with, helped my reroute my package to a new address after I found out I wouldn't be able to receive the package at my original shipping address. Many thanks for finding a quick solution, Mina!
8 April 2021
Unprompted review
The delivery times and tracking are…
The delivery times and tracking are non-transparent and really bad. i'm sorry.
7 April 2021
Reply from Packhelp
Hi Patrick,
Thank you for sharing your thoughts! For each product, the delivery deadlines are visible on all product pages and in the editor during the design process. In the case of your order, although it was produced and released on time for delivery on our side, sadly as discussed, it is being held by the courier company. We are doing everything we can to get the courier company to release this packaging to you asap. 💙
Reply from Packhelp
Hi there, thank you very much for taking the time to leave some feedback. We will contact you shortly to request some additional information about your order. 💙
Best support i ever had!
Very good service! Fast and have done a very good job! My issue was cleared in less than 1 hour.
25 February 2021
Unprompted review
End result great; slow printing & shipping stressful/disappointing
The design process & end result of packhelp is amazing - easy to use and beautiful packaging arrives. However, I do not understand the long shipping times, nor the extremely expensive "express" shipping which only promises delivery a few days earlier but costs at least €100 more. The slow shipping and expensive express delivery is why I would only rate Packhelp 4 stars rather than 5.
1 February 2021
Received 10.000 boxes that cannot be used! Not fit for purpose
I have not had a good experience with packhelp at all. I urge everyone to stay away and avoid them. I have had a business since 2009 and have had to deal with ordering packaging for my products for all these years and never have I encountered a company as bad as this.
Before I ordered I made sure that I (without any graphic design experience or special program) was able to design my own box. I was promised this was possible with packhelps software. After I made my order I found out that this was in fact NOT possible. Never the less I did design my box and sent it to them. After packhelp received this they were very negative and made me feel like I was a burden to them. They did not finalise the design in the timeframe I was promised and they blamed this on me. Although I had given them the design on time.
TRANSPORT: It took a long time due to border issues (THIS IS NOT A UK COMPANY). When my shipment got here I could see that the packaging was put directly onto small pallets (also known as Chinese pallet - which raises other questions entirely), The packaging was then wrapped with plastic. No protection at all. Needless to say the shipment arrived with significant damages and loose boxes in the truck.
After having a closer look we could see that the foil that was put on the boxes was falling off or not put properly on them.
Unfortunately the tragedy does not stop here. When assembling the box we found out that the sides that are supposed to click into place and hold the box together simply did not do this. We tried everything to make the box stay folded. This is simply impossible. I have got 10.000 boxes that I am not able to use.
Packhelp do not care about this. I have sent them videos and pictures showing this. It is easy to see that there is a fault with the way they have cut the box. But they simply told me there was no problem.
I can only advise everyone who reads this NOT to order from packhelp. Firstly they are not as user friendly as they say they are, Secondly they ship boxes that are not fit for purpose and they do not care.
PLEASE DO NOT ORDER FROM THEM.
REPLY TO PACKHELP:
29.01.2021
I made a video where you could see from beginning to end the way we folded the box. EXACTLY like the way packhelp instructed us to do and STILL the box did not hold up in place and could not be closed.
According to packhelps own terms and conditions packhelp promises to deliver goods that are FIT FOR PURPOSE.
This was not the case with the 10.000 boxes I ordered.
There is simply NO WAY that packhelp can deny there is a problem with the boxes. It is EVIDENT in the videos I sent to them.
They simply have NOT INTEREST in helping their customers.
Sending a video and telling me that I have folded the box the wrong way!!! It is not rocket science and the videos I sent shows that the boxes are being folded EXACTLY like packhelp instruct.
PLEASE.... just stay away from this company.
28 January 2021
Unprompted review
Reply from Packhelp
Hello Ati,
Thank you so much for your detailed feedback. It is exactly this kind of information which Packhelp takes seriously to best address the needs of our clients.
First, to clarify, the production lead times and deadlines are based on when the start of physically producing and constructing the project actually begin. In order for the production process to officially commence, every specification and design aspect of the project must be confirmed between the client, the production team, and the sales specialist overseeing the order. With this in mind, it will not be possible for the production to begin, when the final project has not yet been finalized. In your case, as your desired project is outside of the scope of our standard offer range, packaging designs for custom projects are not possible to create within the online editor and will therefore such project will require a custom quotation. For this, our website will automatically direct you to a page where you can input your desired project specifications to receive the custom quotation and/or provide a ready design. Though the order was placed and paid on October 22nd, due to our assisting you with the design, the design was confirmed finally approximately 1 month later, which then allowed us to officially begin the production process on November 17th.
Production concluded on December 14th (which is in line with our standard production lead time), and on December 15th the very next day, the goods were prepared for shipment and dispatched to the courier company. The packaging was then delivered to your location on December 22nd, within the standard transit time of 3-5 business days for all shipments to your location during this time (Before the official implementation of Brexit). Our Terms of Service specify that Packhelp is based within the EU. Furthermore, you can also find this same information as well in the special article we’ve posted on our homepage explaining the effects of Brexit. As indicated on the tracking, there was no delay during shipment. Therefore, depending on the extent of assistance that the client will need with this pre-production process, this will in result have effect on the estimated deadline to produce the project. Nonetheless, your project was still produced and delivered within the standard timelines.
Once you received the order, we were very saddened to hear that it showed some signs of damage from transit. In order to have an idea of the full extent of the issue, we requested for you to let us know how many of the boxes displayed signs of damage. Naturally, it would have been brought up to the courier company to investigate. Thanks to your estimation, it was established that around 2.5% of the boxes showed some signs of damage. In result, it was therefore agreed between yourself and Packhelp to prepare a refund in the value of this portion.
Further to your complaint about the construction issue, when it was brought to our attention that you were experiencing an issue folding your boxes, according to your attachments, it was confirmed that the construction issue which you have experienced during assembly was in connection to the method which it was folded, to no fault of your own, of course. That is why we provided you with a step-by-step tutorial highlighting how to fold the mailer boxes. However according to your video after this point which shows how you folded the boxes, sadly it has shown that the boxes were still not 100% folded correctly. In this case, naturally we are unable to assume responsibility of the remaining usable boxes due to misuse of the product found in accordance with your attachments.
With that being said, we are of course, deeply sorry that your experience with us did not feel so smooth. However please note that all aspects of the order, production, and complaint process were addressed immediately with the appropriate solutions according to Packhelp Terms of Service, as well as European trade regulations. However, if you still have any further questions or concerns, please do not hesitate to contact us, we would be be more than delighted to assist you. 💙
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